IT: Støtteproces eller Forretningsudvikling?

Transkript

1 Karsten Fogh Ho-Lanng Nordisk Analysedirektør IT: Støtteproces eller Forretningsudvikling? Cisco Expo 22. marts

2 En historie om to IT-verdener

3 Enterprise IT verdenen

4 Netværket i går

5 Netværket i dag

6 Netværket i morgen

7 Informationsmængden forøges 40,000 BCE cave paintings bone tools 3500 writing 0 C.E. paper printing 1870 electricity, telephone transistor 1947 computing 1950 Late 1960s Internet (DARPA) 1993 The web Source: UC Berkeley, School of Information Management and Systems B ½B 1999 GIGABYTES

8 Faktisk fordobles den hvert år B 40,000 BCE cave paintings bone tools 3500 writing 0 C.E. paper printing 1870 electricity, telephone transistor 1947 computing 1950 Late 1960s Internet (DARPA) 1993 The web Source: UC Berkeley, School of Information Management and Systems B B B 1999 GIGABYTES GIGABYTES

9 Virksomheder har altid været dynamiske Medarbejdere Kundeservice Performance Management Detail Innovation/PLM Dynamiske virksomheder kræver dynamisk IT Salg og markedsføring Produktion Supply Chain

10 Den anden IT-verden når IT ikke er IT

11 Forretningens agenda 2006 Supply chain Produktudvikling og innovation Kundeservice Real-time måling af performance IT organisation Til IT: Vi skal kunne foretage hurtigere omstillinger af forretningen Source: IDC European CEO/LOB Survey, 2005; Top Business Initiatives

12 IT-agendaen 2006 Sikkerhed Business Intelligence Content management Mobilitet ERP/CRM Wireless Til forretningen: Infrastrukturen er afgørende Source: IDC European CIO Survey, 2005; Major IT Spending Priorities

13 Hvad vil vi betale for? Vækst Drift

14 Hvad er drivkraften? Hardware 12% Software 9% Løn udgør 4/5 af omkostningerne Externa tjänster 21% Source: IDC Enterprise Survey 2003, IDC Black Book 2004 Interna kostnader 58% Drift og vedligeholdelse 70-90%

15 Er IT strategisk? Q: Who Makes Most IT Investment Decisions? Source: IDC s LOB Executive Survey, November 2004

16 fordi IT er kritisk for virksomhedens overlevelse Q: Importance of IT to Strategy Execution? Source: IDC s LOB Executive Survey, January 2004

17 Omkostninger er kun tredje-vigtigste årsag til at outsource!!! Eksempel Outsourcing To focus on core business Operational stability - higher uptime Cost saving Lack of skilled resources Obtain higher flexibility Modernization of infrastructure What are/were your main reasons for outsourcing? (Number of companies) Kilde: Nordic Enterprise Survey, IDC 2005

18 Mange ser ikke outsourcing som en fordel for business innovation Eksempel Outsourcing Finland Denmark Norw ay Advantage Barrier Neither Advantage or Barrier Don't Know Sw eden 0% 20% 40% 60% 80% 100%

19 Årsager til IP telefoni, pr branche Manufacturing Transport/ Utilities Telecom Cost of network Improved productivity Innovation Eksempel IPtelefoni Integration Trade Finance Services Public Source: IDC Nordic Enterprise Survey 2005

20 Så hvad gør en klog..?

21 To fokusområder for dynamisk IT implementering Business Analytics Vækst Automatisering af forretningsprocesser End-to-End, Dynamic Management Business Applications Information and Data Integration Collaboration & Communication Access & Interface Automatisering af IT processer Service Level Management Metering, Measurement & Charge-back Security Infrastructure Virtualization Effektivisering Infrastructure Provisioning Platform Management/Monitoring

22 Nødvendige forandringer ved automatisering af forretningsprocesser Fra Til Stand-alone Tidsforskudt Monolistisk, Leverandørbeste mt Fragmenteret, Utilgængeligt Statisk Standalone, Single Mode Hardwired, Ufleksibel Dynamic IT kompetencer Business Analytics Business Applications Information and Data Integration Collaboration & Communication Access & Interface Embedded, Real-time Modulær, fleksibel, kundedefineret Integreret, forenet Real-time/ Dynamisk Integreret, Multimode Tilpasning, modulær

23 Forretningsansvarlige lægger vægt på disse kriterier Q: Most important IT improvements to better support business? Flexible Applications 36.2% Better Information Access 35.2% Better Communication/Collaboration 31.6% Lower Application Costs 26.1% Improve Security 23.4% Lower Infrastructure Costs 23.3% Implement Applications Faster 20.1% Improve Infrastructure Performance 16.3% 0% 5% 10% 15% 20% 25% 30% 35% 40% Source: IDC s LOB Executive Survey, 2004

24 Forretningsansvarlige lægger vægt på disse kriterier Q: Most important IT improvements to better support business? Flexible Applications 36.2% Better Information Access 35.2% Better Communication/Collaboration 31.6% Lower Application Costs 26.1% Improve Security 23.4% Lower Infrastructure Costs 23.3% Implement Applications Faster 20.1% Improve Infrastructure Performance 16.3% 0% 5% 10% 15% 20% 25% 30% 35% 40% Source: IDC s LOB Executive Survey, 2004

25 Nødvendige forandringer i IT-driften from to Manuel, tidsforskudt Fragmenteret Fragmenteret, infrastrukturfokus Data hardwired til infrastruktur Langsom, inkonsistent, løntung Fragmenteret, ITorienteret Dynamic IT kompetencer Service Level Management Metering, Measurement & Charge-back Security Infrastructure Virtualization Infrastructure Provisioning Platform Management/Monitoring Automatisk, styret af måling af forretnings performance Forretningsproces orienteret Integreret, indbygget Data- og apps adgang virtual resource pools Hurtig, konsistent, automatisk Integreret, procesorienteret

26 Forretningsansvarlige lægger vægt på disse kriterier Q: Most important IT improvements to better support business? Flexible Applications 36.2% Better Information Access 35.2% Better Communication/Collaboration 31.6% Lower Application Costs 26.1% Improve Security 23.4% Lower Infrastructure Costs 23.3% Implement Applications Faster 20.1% Improve Infrastructure Performance 16.3% 0% 5% 10% 15% 20% 25% 30% 35% 40% Source: IDC s LOB Executive Survey, 2004

27 Basic Guidance Effektivisering og omkostningsbesparelser i IT-driften er stadig nødvendigt men med øget fokus på forretningens krav IT skal understøtte forretningsudvikling. Nøgleord er forretningsorientering og risikovillighed Ikke kun et spørgsmål om enkeltstående investeringer: Infrastrukturen skal gøres omstillingsparat

28 Spørgsmål?

29 Ring eller skriv Karsten Fogh Ho-Lanng Direct: Nordic Research Director IDC Nordic Omøgade 8 Postbox Copenhagen Ø Denmark Phone: Telefax: