Strategic Plan Metrics Report

Transkript

1 Strategic Plan rics Report August 219

2 Goal1:Createasafertransportationexperienceforeveryone Objective1.1:AchieveVisionZerobyeliminatingaltrafficdeaths TrafficFatalities Jan Feb MarAprMay Jun Jul Aug Sep OctNovDec 1 Aug219 2 Jul Aug Aug218 Curent Calendaryearcumulativetotal Objective1.2:Improvethesafetyofthetransitsystem Municolisionsper1,miles Jul Jul FY2 2 FY2 Jul Aug Sep OctNovDec Jan Feb MarAprMay Jun 6.3 Jun Jul218 Curent Objective1.3:Improvesecurityfortransportationsystem users Muni-relatedcrimesper1,miles FY2 4.4 Aug Jul Aug Aug FY2 Curent Page1

3 Goal1:Createasafertransportationexperienceforeveryone Objective1.3:Improvesecurityfortransportationsystem users Customerrating:Feelingsafeand secureonmuniatastop 6% 4% 2% 57% 57% in218 59% in217 61% 219 % Customerrating:Feelingsafeand secureonmunionavehicle 6% 4% 2% 54% 54% in218 6% in217 62% 219 % resultswilbeavailableuponcompletionoftheMuniRiderSurveyinFal219. Page2

4 Goal2:Maketransitandothersustainablemodesoftransportationthe mostatractiveandpreferedmeansoftravel Objective2.1:Improvetransitservice % ofmunitripswithservicegaps 2% 15% 1% 5% % 17.9% FY2 17.9% Aug % Jul % Aug219 N/A Aug218 15% FY2 Curent Munion-timeperformance (System-wide) 6% 56.5% 4% 56.5% Aug % Aug219 85% FY2 2% % FY2 56.5% Jul % Aug218 Curent Munion-timeperformance (Terminaldepartures) 8% 6% 4% 2% % 75.3% FY2 75.3% Aug % Jul % Aug % Aug218 85% FY2 Curent Page3

5 Goal2:Maketransitandothersustainablemodesoftransportationthe mostatractiveandpreferedmeansoftravel Objective2.1:Improvetransitservice % ofscheduledmuniservicehours delivered 1% 95.1% 8% 6% FY2 95.1% Aug % Jul % Aug % Aug % FY2 Curent % ofmunibustripsovercapacity duringam peak 2% 15% 1% 5% % 12.2% FY2 12.2% Aug % Jul % Aug % Aug218 13% FY2 Curent % ofmunibustripsovercapacity duringpm peak 15% 1% 5% % 11.9% FY2 11.9% Aug % Jul % Aug % Aug218 13% FY2 Curent Page4

6 Goal2:Maketransitandothersustainablemodesoftransportationthe mostatractiveandpreferedmeansoftravel Objective2.1:Improvetransitservice Operationalavailabilityofelevatorsat Munistations 1% 8% 6% 93.3% FY2 93.3% Aug % Jul % Aug % Aug218 98% FY2 Curent Operationalavailabilityofescalatorsat Munistations 1% 95.7% 8% 6% FY2 95.7% Aug % Jul % Aug % Aug218 97% FY2 Curent % ofcableservicehoursdelivered withoutinteruption 1% 8% 99.6% 99.6% Aug % Aug % 6% FY2 NulJulAugSepOctNovDecJan FebMarAprMayJun 98.3% Jul219 1.% Aug218 Curent Page5

7 Goal2:Maketransitandothersustainablemodesoftransportationthe mostatractiveandpreferedmeansoftravel Objective2.1:Improvetransitservice Munimeandistancebetweenfailure (MotorCoach) 1, 13,7 13,7 Jun219 11,511 Jun219 1, 5, JulAugSep OctNovDecJan FebMarAprMayJun 11,497 May219 8,416 Jun218 Curent Munimeandistancebetweenfailure (TroleyCoach) 1, 5, 9,127 JulAugSep OctNovDecJan FebMarAprMayJun 9,127 Jun219 9,757 May219 7,423 Jun219 5,391 Jun218 Munimeandistancebetweenfailure (BredaLRV) 6, 6,383 4, 6,383 Jul219 6,383 Jul219 5,5 2, FY2 4,327 Jun219 5,54 Jul218 Curent Page6

8 Goal2:Maketransitandothersustainablemodesoftransportationthe mostatractiveandpreferedmeansoftravel Objective2.1:Improvetransitservice Munimeandistancebetweenfailure (SiemensLRV) 6, 6,689 4, 2, Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 6,689 Apr219 5,68 Mar219 5,42 Apr219 25, Curent Munimeandistancebetweenfailure (HistoricStreetcar) 3, 2, 1, 3,25 Jul Aug Sep Oct Nov Dec Jan Feb MarAprMay 3,25 May219 2,886 Apr219 2,778 May219 2,54 May218 2,7 Curent Page7

9 Goal2:Maketransitandothersustainablemodesoftransportationthe mostatractiveandpreferedmeansoftravel Objective2.2:Enhanceandexpanduseofthecity'ssustainablemodesoftransportation MuniAverageweekdayboardings 8, 7, 713,87 6, 713,87 Jul ,87 Jul ,954 5, 4, FY2 JulAugSepOctNovDecJan FebMarAprMayJun 714,1 Jun219 78,17 Jul218 Curent Sustainabletransportationmodeshare 54% 4% 2% 54% in217 52% in216 58% 219 % Customerrating:Overalcustomer satisfactionwithmuni 6% 63% 63% in218 7% 219 4% 2% 7% in217 % Page8

10 Goal2:Maketransitandothersustainablemodesoftransportationthe mostatractiveandpreferedmeansoftravel Objective2.2:Enhanceandexpanduseofthecity'ssustainablemodesoftransportation Averageweekdaybiketrips 95,tripsin217 EstimateisbasedonU.S.CensusAmericanCommunitySurveyandSFMTA TravelDecisionSurvey.Quarterlyreportingforestimatedaverage weekdaybiketripsiscurentlyindevelopment. Objective2.3:ManagecongestionandparkingdemandtosupporttheTransitFirstpolicy % ofmeteredhoursthatmeetparking occupancytargets 8% 6% 4% 2% % FY17Q3 FY18Q1 FY18Q3 Q1 Q3 72.3% PriorQuarter 72.3% Apr % Jan % Apr % Apr218 35% Curent Page9

11 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.1:UseAgencyprogramsandpoliciestoadvanceSanFrancisco'scommitment toequity % ofeligiblepopulationutilizingfree Munifareprograms(Youth) 8% 6% 4% 2% Percentenroled 75.7% FY2 75.7% Aug % Jul % Aug % Aug218 FY2 N/A Curent % ofeligiblepopulationutilizingfree Munifareprograms(Seniors) 1% 8% 89.2% 89.2% Aug % Aug219 93% FY2 6% Percentenroled FY2 88.4% Jul % Aug218 Curent % ofeligiblepopulationutilizingfree Munifareprograms(Peoplew/disabilities) 4% 44.8% 2% FY2 % Percentenroled 44.8% Aug % Jul % Aug % Aug218 5% FY2 Curent Page1

12 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.1:UseAgencyprogramsandpoliciestoadvanceSanFrancisco'scommitment toequity % ofeligiblepopulationutilizingfree Munifareprograms(LifelinePas) 3% 32.2% 2% 32.2% Aug % Aug219 3% FY2 1% % Percentenroled FY2 32.% Jul % Aug218 Curent TrafficFatalitiesinCommunitiesof Concern Jan Feb MarAprMayJun JulAug Sep OctNovDec Calendaryearcumulativetotal Aug219 2 Jul Aug219 8 Aug218 Curent % ofmunitripswithservicegapson EquityStrategyroutes 2% 15% 1% 5% % 17.3% FY2 17.3% Aug % Jul % Aug219 N/A Aug218 15% FY2 Curent Page11

13 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.1:UseAgencyprogramsandpoliciestoadvanceSanFrancisco'scommitment toequity Paratransiton-timeperformance 9.7% 8% 6% 4% FY2 2% % 9.7% Jul % Jun % Jul % Jul218 87% FY2 Curent Customerrating:Overalcustomer satisfactionwithparatransitservices 8% 6% 4% 2% % 82% 81% 86% 83% 84% FY212 FY215 FY217 FY218 FY219 81% in219 84% in218 85% 219 Curent % ofcontract$awardedtolocal BusinesEnterprises 1% 5% % Q1 Q2 Q3 Q4 1.% FY18 PriorQuarter 1.% Apr % Jan % Q4 25.8% 18Q2 4% Curent Page12

14 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.1:UseAgencyprogramsandpoliciestoadvanceSanFrancisco'scommitment toequity % ofcontract$awardedto DisadvantagedBusinesEnterprises 4% 5.8% 34.3% 2% 21.8% 19.6% % Semi-annual FY17Q2 FY17Q4 FY18Q2 25.3% June % June217 15% Objective3.3:Guideemergingmobilityservicessothattheyareconsistentwith sustainabletransportationprinciples AverageweekdayBayWheelstrips 6, 4, 4,83 4,83 Jul219 4,83 Jul219 Establishing Baseline 2, FY2 JulAugSep OctNovDecJan FebMarAprMayJun 5,666 Jun219 5,342 Jul218 AverageweekdayJUMPBiketrips 2, 2,7 2,7 Jul219 2,7 Jul219 Establishing Baseline 1, FY2 1,85 Jun219 Nov-18 Jan-19 Mar-19 May-19 Jul-19 Page13

15 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.3:Guideemergingmobilityservicessothattheyareconsistentwith sustainabletransportationprinciples Averageweekdayelectricscootertrips 4, 3,249 3, 2, 3,249 Jul219 3,249 Jul219 Establishing Baseline 1, FY2 3,5 Jun219 Nov-18 Jan-19 Mar-19 May-19 Jul-19 AverageweekdayTNCtrips(Uber,Ly ) Tripdatanotcurently providedbytncs N/A N/A N/A TransportationNetworkCompanies EMScolisionsper1,miles (JUMPBike) Jul Jul219 Establishing Baseline 5 FY2 9.6 Jun219 Aug-18 Oct-18 Dec-18 Feb-19 Apr-19 Jun-19 *EMScolisionsareself-reportedanddonotdistinguish betweenpropertydamanageandinjury. Page14

16 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.3:Guideemergingmobilityservicessothattheyareconsistentwith sustainabletransportationprinciples EMScolisionsper1,miles (ElectricScooter) FY Jul Jul219 Establishing Baseline Jan-19 Mar-19 May-19 Jul Jun219 *EMScolisionsareself-reportedanddonotdistinguish betweenpropertydamanageandinjury. Objective3.4:Provideenvironmentalstewardshiptoimproveairquality, enhanceresourceefficiency,andaddresclimatechange Transportationsectorcarbonfootprint (metrictonsco2e)atastop 2M 1M 2,215, M in M in M 218 M Agencywastediversionrate 44.9% 4% 2% FY2 % 44.9% Aug % Jul % Aug % Aug218 1% FY2 Curent Page15

17 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.4:Provideenvironmentalstewardshiptoimproveairquality,enhance resourceefficiency,andaddresclimatechange Agencywaterconsumption(galons) 2M 1M 1,664,345 1,664,345 Aug219 1,777,929 Aug219 9, M FY2 1,891,512 Jul219 1,76,74 Aug218 Curent Agencyelectricityconsumption(kWh) 1M 9,379,697 5M M 9,379,697 Jun219 9,633,838 May219 9,683,298 Jun219 9,759,227 Jun218 1,, Curent Agencygasconsumption(therms) 6K 4K 23,386 2K K 23,386 Jun219 22,465 May219 29,98 Jun219 26,272 Jun218 3, Curent Page16

18 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.5:Achievefinancialstabilityfortheagency Agencyfundbalanceratio 2% 2.2% 2.2% infy % 1% 18.3% infy17 % FY1 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 Municostperrevenuehour $2 $ $ infy18 $ $1 $22.39 infy17 $ FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 Municostperunlinkedtrip $3 $2 $1 $3.73 $3.73 infy18 $3.54 infy17 $ FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY18MunicostperrevenuehourandunlinkedtripwilbereportedinJune219uponcompletionof annualftaauditofsfmtafinancialdata. Page17

19 Goal3:ImprovetheenvironmentandqualityoflifeinSanFranciscoand theregion Objective3.5:Achievefinancialstabilityfortheagency Munifareboxrecoveryratio 3% 2% 1% 24.1% 24.1% infy % infy % % FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 Municostrecoveryratio 1% 11.% 5% 11.% infy % infy % % FY15 FY16 FY17 Page18

20 Goal4:Createaworkplacethatdeliversoutstandingservice Objective4.1:Strengthenmoraleandwelnesthroughenhancedemployeeengagement, support,anddevelopment Employeerating:Overalemployee satisfaction 6% 4% 2% 49.5% 49.5% infy % infy17 55.% % FY13 FY14 FY15 FY16 FY17 FY18 SFMTAemployeewelnesprogram utilizationrate 2% 1% % 16.% FY2 16.% Aug % Jul % Aug % Aug218 25% FY2 Curent Page19

21 Goal4:Createaworkplacethatdeliversoutstandingservice Objective4.2:Improvethesafety,security,andfunctionalityofSFMTAwork environments. JulAugSep OctNovDecJan FebMarAprMayJun SecurityincidentsinvolvingSFMTA employees 4 Jun219 7 May219 7 Jun Jun Curent Page2 JulAugSep OctNovDecJan FebMarAprMayJun Workplaceinjuriesper2, hours 14.3 Aug Jul Aug Aug Curent FY2

22 Goal4:Createaworkplacethatdeliversoutstandingservice Objective4.3:Enhancecustomerservice,publicoutreach,andengagement Muniemployeecommendationsto Aug Aug FY2 152 Jul Aug218 Curent Municustomercomplaintsper1, miles FY Aug Jul Aug Aug Curent % ofmunipasengerservicereports respondedtowithintimelinesstandards 1% 97.5% 5% % Standardfortimelyresponseis14businesdays FY2 97.5% Aug % Jul % Aug % Aug218 9% FY2 Curent Page21

23 Goal4:Createaworkplacethatdeliversoutstandingservice Objective4.3:Enhancecustomerservice,publicoutreach,andengagement % ofmunipasengerservicereports addresedwithintimelinesstandards 8% 82.% 6% 4% 2% Standardfortimelyresolutionis28businesdays FY2 82.% Jul % Jun % Jul % Jul218 8% FY2 Curent % ofcolorcurbrequestsaddresed withintimelinesstandards 1% 95.4% 5% 95.4% Jul % Jul219 9% FY2 % Standardfortimelyresolutionis3days FY2 93.7% Jun % Jul218 Curent % ofhazardoustrafficsignreports addresedwithintimelinesstandards 1% 5% 1.% 1.% Aug219 1.% Aug219 1% FY2 % Standardfortimelyresolutionis24hours FY2 1.% Jul219 1.% Aug218 Curent Page22

24 Goal4:Createaworkplacethatdeliversoutstandingservice Objective4.3:Enhancecustomerservice,publicoutreach,andengagement % ofhazardoustrafficsignalreports addresedwithintimelinesstandards 1% 5% % 99.3% Standardfortimelyresolutionis2hours FY2 99.3% Aug % Jul % Aug % Aug218 92% FY2 Curent % ofparkingmetermalfunctionreports addresedwithintimelinesstandards 1% 5% % 93.7% Standardfortimelyresolutionis48hours FY2 93.7% Jul % Jun % Jul % Jul218 92% FY2 Curent % oftrafficandparkingcontrolrequests addresedwithintimelinesstandards 8% 8.7% 6% 4% 2% Q1 Q2 Q3 Standardfortimelyresolutionis9days PriorQuarter 8.7% Mar % Dec % Mar % Mar218 8% Curent Page23

25 Goal4:Createaworkplacethatdeliversoutstandingservice Objective4.3:Enhancecustomerservice,publicoutreach,andengagement Customerrating:Municommunication withriders 4% 2% 55% 55% in218 54% in217 57% 219 % Objective4.4:Createamorediverseandinclusiveworkforce Employeerating:Myconcerns,questions, andsuggestionsarewelcomedandacted uponquicklyandappropriately 4% 2% 38.1% 38.1% infy % infy17 4.% % FY13 FY14 FY15 FY16 FY17 FY18 Employeerating:IfeelthattheAgency valuesworkplacediversity 4% 2% 52.7% 52.7% infy % infy17 57.% % FY17 FY18 Page24

26 Goal4:Createaworkplacethatdeliversoutstandingservice Objective4.5:Increasetheefficiencyandeffectivenesofbusinesprocesesandproject deliverythroughtheimplementationofbestpractices % ofmeterworkorderscompeted within3days 1% 91.% 5% % FY2 91.% Jul % Jun % Jul % Jul218 8% FY2 Curent Page25

27 Appendix ricid rictitle Variant Trafficfatalities Almodes Municolisionsper1,miles System-wide SFPD-reportedMuni-relatedcrimesper1,miles System-wide Customerrating:FeelingsafeandsecureonMuni Atastop Onavehicle % ofmunitripswithservicegaps System-wide Munion-timeperformance System-wide Terminaldepartures % ofscheduledmuniservicehoursdelivered System-wide % ofmunibustripsovercapacityduringam/pm peak AM Peak PM Peak Operationalavailabilityofelevators&escalatorsatMunistations Elevator Escalator % ofcableservicehoursdeliveredwithoutinterruption AlLines Munimeandistancebetweenfailure MotorCoach TroleyCoach LRV(Breda) LRV(Siemens) HistoricStreetcar Muniridership System-wide Sustainabletransportationmodeshare City-wide Customerrating:OveralcustomersatisfactionwithMuni System-wide % ofmeteredhoursthatmeetparkingoccupancytargets City-wide % ofeligiblepopulationutilizingfreeordiscountedmunifareprograms % ofeligibleyouthenroled % ofeligibleseniorsenroled % ofeligiblepeoplewithdisabilitiesenroled % ofeligiblepopulationenroledinlifeline TrafficfatalitiesinCommunitiesofConcern CommunitiesofConcern % ofmunitripswithservicegapsonequitystrategyroutes System-wide Paratransiton-timeperformance System-wide Customerrating:Overalcustomersatisfactionwithparatransitservices City-wide % ofcontract$awardedtodbes/lbes DisadvantagedBusinessEnterprises LocalBusinessEnterprises #oftripsusingemergingmobilityservices(ems) JUMPBike ElectricScooter BayWheels EMScolisionsper1,miles JUMPBike ElectricScooter Transportationsectorcarbonfootprint(metrictonsCO2e) City-wide Agencywastediversionrate Agency-wide Agencyresourceconsumption Electricity(kWh) NaturalGas(Therms) Water(Galons) Agencyfundbalanceratio Agency-wide Municostperrevenuehour System-wide Municostperunlinkedtrip System-wide Munifareboxrecoveryratio System-wide Municostrecoveryratio System-wide Employeerating:Overalemployeesatisfaction SomewhatorVerySatisfied Employeewelnessprogram utilizationrate Agency-wide SecurityincidentsinvolvingSFMTAemployees System-wide Workplaceinjuriesper2,hours Agency-wide Muniemployeecommendationsto311 System-wide Municustomercomplaintsper1,miles System-wide % ofmunipassengerservicereportsrespondedtowithintimelinessstandards System-wide % ofmunipassengerservicereportsaddressedwithintimelinessstandards System-wide % ofstreets-relatedcustomerrequestsaddressedwithintimelinessstandards ColorCurbRequests HazardousTrafficSignReports HazardousTrafficSignalReports ParkingerMalfunctionReports TrafficandParkingControlRequests Customerrating:Municommunicationwithriders System-wide Employeerating:IfeelthattheAgencyvaluesworkplacediversity Agency-wide Employeerating:Myconcerns,questions,andsuggestionsarewelcomedandacte.Agency-wide % ofsignandmeterworkorderscompletedwithin3days ershop PageAppendix

28 rics in Development ric ID ric Title Reporting Month Avg weekday taxi trips TBD Avg bike trips TBD Muni travel time on key segments TBD Ratio of new vs. entitled parking spaces in new developments TBD % of EMS trips delivered to/from CoCs TBD # of EMS trips provided to PWDs TBD Year-end SOG investment TBD Employee unscheduled absence rate TBD Community rating: feeling of being informed about projects TBD % of Capital projects initiated/completed on time TBD % of Capital projects completed on budget TBD Service critical staff vacancy rate TBD