Dansk standard DS/EN 13876 1. udgave 2003-04-25 Transport Logistik og service Godstransportkæder Regelsæt for tilvejebringelse af godstransportservice Transport Logistics and Services Goods transport chains Code of practice for the provision of cargo transport services
DS/EN 13876 København DS projekt: 43309 ICS: 55.020 Deskriptorer: varer,varetransport,proceskontrol,overvågning,kvalitetsstyring,kvalitetskrav,ansvar,vejtransport,transport,transportkæder Første del af denne publikations betegnelse er: DS/EN, hvilket betyder, at det er en europæisk standard, der har status som dansk standard. Denne publikations overensstemmelse er: IDT med: EN 13876:2002. DS-publikationen er på engelsk. DS-publikationstyper Dansk Standard udgiver forskellige publikationstyper. Typen på denne publikation fremgår af forsiden. Der kan være tale om: Dansk standard standard, der er udarbejdet på nationalt niveau eller er baseret på et andet lands nationale standard, eller standard, der er udarbejdet på internationalt og/eller europæisk niveau og har fået status som dansk standard DS-information publikation, der er udarbejdet på nationalt niveau og ikke har opnået status som standard, eller publikation, der er udarbejdet på internationalt og/eller europæisk niveau og ikke har fået status som standard, fx en teknisk rapport, eller europæisk præstandard DS-håndbog samling af standarder, eventuelt suppleret med informativt materiale DS-hæfte publikation med informativt materiale Til disse publikationstyper kan endvidere udgives tillæg og rettelsesblade DS-publikationsform Publikationstyperne udgives i forskellig form som henholdsvis fuldtekstpublikation (publikationen er trykt i sin helhed) godkendelsesblad (publikationen leveres i kopi med et trykt DS-omslag) elektronisk (publikationen leveres på et elektronisk medie) DS-betegnelse Alle DS-publikationers betegnelse begynder med DS efterfulgt af et eller flere præfikser og et nr. fx DS 383, DS/EN 5414 osv. Hvis der efter nr. er angivet et A eller Cor, betyder det, enten at det er et tillæg eller et rettelsesblad til hovedstandarden, eller at det er indført i hovedstandarden. DS-betegnelse angives på forsiden. Overensstemmelse med anden publikation: Overensstemmelse kan enten være IDT, EQV, NEQ eller MOD IDT: Når publikationen er identisk med en given publikation. EQV: Når publikationen teknisk er i overensstemmelse med en given publikation, men præsentationen er ændret. NEQ: Når publikationen teknisk eller præsentationsmæssigt ikke er i overensstemmelse med en given standard, men udarbejdet på baggrund af denne. MOD: Når publikationen er modificeret i forhold til en given publikation.
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM EN 13876 December 2002 ICS 55.020 English version Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services Transport - Logistique et services - Chaînes de transport des marchandises - Code de bonne pratique pour le transport de fret This European Standard was approved by CEN on 23 October 2002. Transport - Logistik und Dienstleistungen - Gütertransportketten - Merkblatt für die Durchführung von Frachttransporten CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG Management Centre: rue de Stassart, 36 B-1050 Brussels 2002 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 13876:2002 E
EN 13876:2002 (E) Contents page Foreword...3 1 Scope...5 2 Normative references...5 3 Terms and definitions...5 4 Responsibility and control...5 4.1 Control of the service...5 4.2 Elements of responsibility...5 5 Management of quality...6 6 Performance...7 6.1 Packaging...7 6.2 Preparation and dispatch...7 6.3 Transport...7 6.4 Subcontractors...7 6.5 Proof of delivery...7 6.6 Transport conditions...8 6.7 Quality planning...8 Annex A (informative) Freight distribution services Performance self assessment...9 Bibliography...10 2
EN 13876:2002 (E) Foreword This document (EN 13876:2002) has been prepared by Technical Committee CEN/TC 320, "Transportation - Logistics and Services" the secretariat of which is held by DS. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by June 2003, and conflicting national standards shall be withdrawn at the latest by June 2003. In this European Standard the annex A is informative. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. 3
EN 13876:2002 (E) Introduction This Code of Practice is designed to assist customers, carriers and freight arrangers to identify a best operating practice capable of operation in conjunction with existing customs of trade and commerce, to minimise errors and to reduce claims of loss, and/or damage to cargo. Its adoption is not intended to impinge upon, or negatively affect the various and varied existing National and International contracts terms that presently apply in the industry. In constructing the Code of Practice cognisance was taken of the work that is presently being undertaken by International Bodies in the development of Intermodal and Multimodal Transport operation and liability regimes, in an attempt to rationalise domestic and international freight movement. 4
EN 13876:2002 (E) 1 Scope This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process. It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome. In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained. Annex A contains a recommended procedure for "Self Assessment". 2 Normative references This European Standard incorporates by dated or undated reference, provisions from other publications. These normative references are cited at the appropriate places in the text and the publications are listed hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply to this European Standard only when incorporated in it by amendment or revision. For undated references the latest edition of the publication referred to applies (including amendments). EN 13011:2000, Transportation Services Goods transport chains System for declaration of performance conditions. 3 Terms and definitions For the purposes of this European Standard, the terms and definitions given in EN 13011:2000 apply. 4 Responsibility and control 4.1 Control of the service The service provider should have clearly defined management systems and controls in place (see clause 5), which enable the agreed service to be completed, the delivery process monitored and the service quality measured. NOTE The customer should ensure that he has full understanding of the requirements limitations and liabilities of the service provider. This is particularly important with regard to the provision of insurance cover which should be considered to be the responsibility of the customer unless special arrangements have been made for the service provider to ensure them whilst in transit. In this latter situation, the customer should provide written instruction to the service provider, to this effect. 4.2 Elements of responsibility 4.2.1 Contract review It is the responsibility of the service provider to ensure full understanding of the requirements of the customer in order to plan, schedule, manage and monitor the movement of freight from initial collection through to delivery to the consignee or end user. NOTE 1 The customer should ensure that information, sufficient to enable the service provider to fulfil his obligations, as to the nature of and special requirements relevant to, the cargo to be transported is made available to the service provider in timely and readily understood manner. This is particularly important where cargo with special characteristics e.g. classified as dangerous or perishable or liable to taint other goods with which they may come in contact, are involved. It is essential that such 5