Quarterly ActivityReport

Transkript

1 UrbanForm andcorporatestrategicdevelopment Quarterly ActivityReport SECONDQUARTER

2 LANDDEVELOPMENTPROCESS Insummary,thelanddevelopmentprocessisasfolows: -Strategicplans,suchasEdmonton smunicipaldevelopmentplan,shapehowthecitywilgrowbyguidinghowlandisusedandnewdevelopmentsarebuilt. -Area&NeighbourhoodStructurePlansestablishthelayoutandfunctionofneighbourhoodsandidentifywhereroads,shops,schools,homes,andparkswilbe. -Rezoningandsubdivisiondividesparcelsoflandintosmalerlotsandassignsaland usezonesotheycanbedevelopedmoreefectivelyasresidential,commercial,or industrialproperties. -Servicingagreementsprovidefortheconstructionofnecessaryinfrastructuresuchaswater,roads,andpower. -Developmentpermitsapprovesite suse,size,location,andlandscaping. -Buildingpermits,mechanicalandelectricalpermits,andinspectionsconfirm thatbuildingscomplywithsafetycodesandenergyregulations. -Licencesareissuedforbusinessandtransportationproviderstomakesurethatrequirementsappropriatetothebusinessoperationaremet,suchasnoisecontrol,patron managementandpoliceinformationchecks. Thisreportisintendedtohighlightkeyactivitiesthroughoutthelanddevelopmentprocess.Itisnotacomprehensivelistingofalactivitiesinthelanddevelopmentprocess orworkcompletedbytheurbanform andcorporatestrategicdevelopmentdepartment. Page

3 EXPLANATIONS GeneralExplanations Thisreportisintendedtohighlightkeyactivitiesthroughoutthelanddevelopmentprocess.Itisnotacomprehensivelistingofalactivitiesinthelanddevelopmentprocessorworkcompletedbythe UrbanForm andcorporatestrategicdevelopmentdepartment. Thenumberofsubmitedapplicationsmayalwaysbegreaterthanthenumberofissuedpermitsbecauseapplicationsthatarecanceledordeniedarenotincluded. Unlessotherwisestated,DaystoIssueiscalculatedasthenumberofbusinessdaysbetweenthedateonwhichtheapplicationwassubmitedandthedateonwhichthepermitwasissued.Thisdoes notincludetimelinesforcompletinginspections.medianbusinessdaystoissueiscalculatedbasedonthepermitsthatwereissuedineachquarter. Processingtimelinesarenotincludedforapplicationswherereliabledataisnotavailableorwhereapplicationcomplexityvarirestoosignificantlytoprovideavaluablesummarymeasure.Forexample, developmentcomplianceinspectionsarenotincludedinthereportduetoreliabilityofdata. Permits Adevelopmentpermitiswritenapprovalfrom thecityconfirmingthatthelocation,size,anduseofastructurecomplieswiththezoningbylawregulations.adevelopmentpermitisrequiredfornew construction,somerenovations,signs,newbusinesses,andchangestohowabuildingisbeingused. Safetycodepermits,suchasbuilding,mechanicalandelectrical,confirm thatbuildingscomplywithsafetycodesandenergyregulations. Commercial,industrial,andotherpermitsincludesvarioustypesofnon-residentialpermits:permitsfornewbuildings(includingapartments),additions,exteriororinterioralterations,parkinglots,and changeofuseasexamples. Minorresidentialincludesdecks,exteriororinterioralterations,demolitions,fences,andswimmingpoolsasexamples. Financials Thereportedrevenuesandexpendituresareactualamounts,basedonendofquarterresults.Permitfeesfrom otherinternalcityofedmontonprojectsareincludedasrevenue. Thereportedreservebalanceisthecumulativebalanceattheendofthequarter.Itisadjustedbasedonthediferencebetweenthequarterlyrevenueandoperatingexpenditures,aswelasany capitalspending.thereservebalanceshowscapitalandoperatingamounts. CorporateWideSupportalocationswilbemonitoredonanongoingbasis,andadjustedifnecessary.CityPlanningincludestechnicalsupportforplansreviewsbyTransportationandParks,and includesthelanddevelopmentapplications,subdivision,andservicingagreements. ServiceEnhancementsincludebothoperatingandcapitalexpenses. Page3

4 URBANFORM BUSINESSTRANSFORMATIONHIGHLIGHTS HighlightsofQuarter ThegoaloftheUrbanForm BusinessTransformationInitiativeistosupportqualityoflifeforEdmontonians,byenablingeficientandefectiveplanninganddevelopment.Thisquarter,theinitiativehas implementedseveralprocesschangesthatimpactedmonton sstrategicgoaltodevelopvibranturbanplacesandaccessiblecommunitieswherepeopleandbusinessesthrive.thesechangesinclude: TheexpansionofExpeditedProgram toincludeadditionaldevelopmenttypes.thisexpansionreducestimetoacquiredevelopmentpermitsforresidentialsmallot(rsl)andplannedlotresidential (RPL)zones. -Curently3companieshaveenroledandaretakingadvantageofbusinessdaydevelopmentpermitapprovalsforSingleDetacheddwelingsintheaforementionedzones -Thisprogram iscurentlyintegratedintotheonlinesingledetachedhousepermitapplication. ThereductioninFootingandFoundationinspectionsforbuildersthatconsistentlypasstheseinspectionsthefirsttime.ThischangeutilizesCityresourcesmoreeficientlyandwilsavetimeinthe buildingprocess. -AsofJunend,buildersingreenfieldneighbourhoodswhohaveahistoryofsuccessontheirfootingandfoundationinspectionsmayhavereceivedaresponse"noinspectionrequired"when atemptingtoscheduleafootingandfoundationinspection. -Buildersarestilrequiredtorequestafootingandfoundationinspectionforeveryproject. TheexpansionofonlineapplicationsforHomeImprovementPermitssuchasdetachedgaragesanddemolitions.Thischangeremovestheneedtoapplyin-personforcontractorsandbuildersand utilizescityresourcesmoreeficiently. -Thisisafirststepinmovingsimpleresidentialdevelopmentandbuildingpermitsonlinetocomplementtheexistingsingledetached,semi-detached,gardensuiteandrowhouseapplications. -Theseonlineapplicationswilbeavailableforcitizensinthenextquarter. Page4

5 OFFICEOFTHEECONOMIST Commentaryfrom theo ficeoftheeconomist InflationinMetroEdmonton Inflation,asmeasuredbyConsumerPriceIndex(CPI),movedhigherinthesecondquarterofasincreasesinenergy-relatedpricesdroveuptransportationandhomeheatingcosts. Year-over-yearinflationwas.% inthemonthofmayinflationshouldslowoverthenextfewmonthstoavaluecloserto.%.lowerinflationwilhelppreservetherealvalueofincomesinmetro Edmontonandsupportconsumerspending. Housingcosts,particularlyrents,haveeasedconsiderablyoverthepast8monthsandwilkeepinflationrelativelystableinto9.Edmonton srentalvacancyrateisinthe% range,welabovethe Octoberlowof.4%,causingrentstodrop.Whilethisisimprovinghousingafordabilityintherentalsector,ithashadanegativeimpactonmulti-familyconstruction. HousingStarts Theoverallevelofquarterlyhousingstartshasbeendownonayear-over-yearbasissinceturningsharplylowerinlate.Thoughsingle-family housingstartswereupsignificantlyinthefirsttwo quartersof,thegainsweremorethanofsetbyreductionsinmulti-familyhousingstarts.asnotedearlier,rentalvacancyratesinmetroedmontonarenowhoveringinthe% range,undercuting theincentiveforaddingtothemulti-familyhousingstock. Totalhousingstartsforthecityshouldholdsteadyovertheremainderofandinto9ascontinuinggainsinemploymentandpopulationsupportthedemandfornewhousing. Page

6 LANDDEVELOPMENTAPPLICATIONS Alanddevelopmentapplication(LDA)isrequiredtodoanyofthefolowing: subdividelandintotwoormoreparcels(subdivision), createbarelandcondominium units(subdivision), convertexistingbuildingsintocondominiums(condominium conversion), createoramendanareastructureplanorneighbourhoodstructureplan(aspornsp), changethezoningofland(rezoning), closeaportionofroadway(roadclosure),or changetheregulationsinanexistingzone(textamendment). LandDevelopmentApplicationsReceived Category Plan&Plan Amendment Rezoning Q 6 39 Q Plans,rezonings,roadclosuresandtextamendmentsareexecutedbybylaw,whichrequire approvalbycitycouncil.subdivisionsareapprovedbythesubdivisionauthority.asingle LDAcancontainmultipleelements,suchasaplanamendment,rezoningandsubdivision, eachrequiringitsownbylaworapproval. Plan&PlanAmendment-IncludesASP,NSP,andPlans RoadClosure 3 TextAmendment Plan&PlanAmendment Rezoning RoadClosure TextAmendment Plan&PlanAmendment Rezoning RoadClosure TextAmendment 6 Total 6 Total 6 Total 6 Total Page6

7 BYLAWSBROUGHTTO PUBLICHEARING Bylawsresultingfrom LDAsarebroughttoPublicHearingforCityCouncil's consideration.thenumberofbylawsbroughttopublichearingrepresents thecompletionofthecity'sworkonagivenlda. TextAmendmentvaluesincludeapplicantinitiatedbylawsonly,andexclude amendmentsrequestedbycitycouncil Plan&PlanAmendment Rezoning RoadClosure BylawsBroughttoPublicHearing TextAmendment Category Plan&Plan Amendment Rezoning RoadClosure Q Q Plan&PlanAmendment Rezoning RoadClosure Text Amendment 4 3 TextAmendment Total Total Total Total AVERAGETIMELINESFORCOMPLETING LDAs ProcessingLDAsinvolvesthereviewoftechnicalinformationbycivicagenciesand externalorganizations(suchasutilities),aswelasengagementwiththepublic.as newapplicationsvarysignificantlyincompletenessandcomplexity,completiontime varies. AveragetimelinesforcompletingLDAsarecalculatedonanannualbasis,basedon thediferencebetweenthedatetheldaisreceivedforprocessingandthedateitis broughttopublichearing.thereisinsuficientdatatoaccuratelyestimatetimelines onaquarterlybasis.timelinesreflectbothprocessingtimebythecityandtime spentbyapplicantsupdating,changingorpausingtheirapplication.when calculatingtheaverageprocessingtime,thetopandbotom % ofresultsare omitedtoprovideamoreaccurateaverage.theaverageisincalendardays. AverageTimelinesforCompletingLDAs Category 6 Plan&Plan Amendment Rezoning AverageDays 3 Category /Year Plan&PlanAmendment Rezoning RoadClosure TextAmendment RoadClosure Text Amendment Page

8 SUBDIVISION Thefolowingarebriefexplanationsforwhatisincludedinsubdivisionstatistics: Major-Includesapplicationsthatareinnewordevelopingareasofthecitywherenewinfrastructure(forexample,roads,undergroundutilities,parks,etc.)havenotbeenconstructed yet.aservicingagreementistypicalyrequiredfortheseapplications.forconditionalyapprovedapplications,thetotalsalsoincludemajorchangerequestapplicationswhere significantchangesareproposedtoaconditionalyapprovedsubdivision,suchasreorientationofblocksand/oradding,removingorreorientingroads. Minor-Includesapplicationsingreenfieldanddevelopedareasofthecity,typicalywhereinfrastructurealreadyexists.Alsoincludesapplicationssuchasboundaryadjustments,title separations,andcondominium applications.forconditionalyapprovedapplications,thetotalsalsoincludeminorchangerequestapplicationswherelotsarebeingaddedorremoved and/orphasingisproposedtochangefrom whathasalreadybeenconditionalyapproved. Lotsplits(Residentiallotsplitsonly)-Subdivisionofanexistingresidentiallottocreateadditionalsingledetached,semi-detached,orrowhousinglots.Thesesubdivisionstypicalyoccur inmatureresidentialneighbourhoods.includesbarelandcondominium applicationsthatmeetthiscriteria. ConditionalyApprovedApplications-SubdivisionsthathavebeenreviewedandconditionalyapprovedbytheSubdivisionAuthoritywithconditionsatached,suchasdedicationof reserves,enteringintoaservicingagreement,orof-siteconstruction.conditionsmustbesatisified/removedbeforethesubdivisioncanberegistered. Total ApprovedforRegistration-PlanofSurveyhasbeenreviewed,conditionsoutlinedontheConditionsofApprovalleterhavebeencompleted,andSubdivisionAuthorityhasgranted consenttoregistertheplanofsurvey. *AverageDaysforApprovalsforRegistrationwasnotcalculateduntilthebeginningofQ.Averagedaysisincalendardays. Major Q Q Major ConditionalyApprovedApplications AverageDaysfrom SubmissiontoDecision ApprovedforRegistration 8 4 Minor AverageDaysofApprovalsforRegistration n/a* Q Q Minor ConditionalyApprovedApplications AverageDaysfrom SubmissiontoDecision ApprovedforRegistration AverageDaysofApprovalsforRegistration n/a* LotSplits(residentiallotsplitsonly) 8 Q Q LotSplits ConditionalyApprovedApplications AverageDaysfrom SubmissiontoDecision ApprovedforRegistration AverageDaysofApprovalsforRegistration n/a* Alhistoricaldatahasbeenre-statedtoreflectstandardizationofreportingmethodologywhichwasincorporatedinQ. Page8

9 SUBDIVISION Q Q LotsConditionaly Approved Single SkinnySingles SemiDetached RowHousing MultipleFamily Commercial Industrial LotsApprovedfor Registration Single SkinnySingles SemiDetached RowHousing MultipleFamily Commercial Industrial , , LotsConditionalyApprovedandLotsApprovedforRegistration Q Q K K K Total, ConditionalyApprovedSingle/SemiDetached/Row Housing RowHousing SemiDetached Single Page9 Alhistoricaldatahasbeenre-statedtoreflectstandardizationofreportingmethodologywhichwasincorporatedinQ.

10 SERVICING AGREEMENTS ServicingAgreementsprovidefortheconstructionofnecessaryinfrastructuresuchaswater,roads,andpower.AServicingAgreementisalegal contractbetweenthedeveloperorpropertyownerandthecityofedmontonwhichmustbemetandagreeduponpriortothedevelopmentproceeding. TheServicingAgreementcanbearequirementofaSubdivisionoraDevelopmentPermitandoftenincludesthereviewandapprovalofEngineering Drawings.TheEngineeringDrawingsincludethedesignandconstructionofmunicipalimprovementssuchaswatermains,storm andsanitarysewers, roads,sidewalks,curbsandguters,power,streetlighting,landscapingandvariousotheritemsthatarenecessarytoservicelandbeingdevelopedor redeveloped. WitheveryServicingAgreementapplicationreceived,thereareanumberofresidential,multi-family,commercialandindustriallotsthatareproposedto beserviced.thenumberofapplicationsapprovedindicatesthevolumeofservicedlotsthatwilbeavailableinthenearfuture. ServicingAgreementsApprovals Thisdataisdisplayedonanannualbasisduetotheseasonalityofthebusiness. ServicingAgreements 4 6 Approved SingleFamilyLots,6,9 3,36 4,9 MultipleFamilyLots 93 3 CommercialLots IndustrialLots 9 ENGINEERING DRAWINGS 4 6 EngineeringDrawingsarecirculatedtovariousreviewingagenciestoconfirm thatstandardsaremetfortheirrespectiveareasofexpertise.reviewing agenciesincludetransportationplanning,streetlightsandsignals,parks planning,drainageplanning,andepcor. Q Q Circulated-Referstothevolumeofprojectsthathavebeensubmited bytheapplicantandhavebeencirculatedtothevariousreviewingagencies. Drawingshavenotyetbeenaccepted. Approved-Referstothevolumeofprojectsthathavegonethrough alnecessaryiterationsbetweentheapplicantandreviewingagencies. DrawingshavebeenapprovedbytheCity. Total 3 CirculatedvsAccepted Category Q Q Circulated Approved Circulated Approved Circulated Approved Circulated Approved Circulated Approved Circulated Approved Circulated Approved Page

11 ENGINEERING DRAWINGS EngineeringDrawingsarecategorizedasnon-complex orcomplex.non-complexdrawingsareidentifiedas projectsthatcontainelementsthatarestandardonmost drawingsubmissions,suchasroadwaycrosssections andapprovedpipematerials.typicaly,non-complex projectsarethecontinuationofadjoiningexisting developments.complexprojectsarecharacterizedas projectsthatcontainelementsthatarenottypicalinmost drawingsubmissions,suchasstormwatermanagement facilities,liftstations,arterialroadwaysorcreek crossings.theseprojectsmayrequireadditionalinput from specialistsorexperts. ThetargetofdaysisajointtargetbetweentheCity andapplicants,incalendardays. over3daysareremovedfrom theanalysis. Approved 3 TotalApproved-Non-complexandComplex % 8% 6% % EngineeringDrawings CompletedwithinTargetTime,Q % % % % Complexprojects Non-complexprojects Non-complex Q Q Approved % CompletedWithinTarget AverageDayswiththeCity AverageDayswiththeApplicant 36% 4 % 6 8 % 6 44 % 9 3 % 6 3 % Complex Q Q Approved % CompletedWithinTarget AverageDayswiththeCity AverageDayswiththeApplicant % 64 % 6 44 % 8 % 39 % 3 % 9 Page

12 COMMERCIAL,INDUSTRIALANDOTHERPERMITS Adevelopmentpermitiswritenapprovalfrom thecitythatthe location,size,anduseofabuildingcomplieswiththezoning Bylawregulations.Adevelopmentpermitisrequiredfornew construction,somerenovations,signs,newbusinesses,and changestohowabuildingisbeingused. Theamountoftimethatittakestoissueadevelopmentpermit variessignificantly,dependingonthetypeofdevelopment permitandapplicationcomplexity.permitsforminorchanges canbeissuedinoneday,whilepermitsfornewcommercial buildingstypicalytakeseveralweeks.applicationsfor developmentsthatarelistedasadiscretionaryuseinthe ZoningBylawrequirenotificationtoneighbouringproperty ownersandtypicalytakelongertocomplete.otherfactorsthat influencetimelinesincludewhethercirculationtoothercivic agenciesisrequiredandwhetherassessmentsarerequired. Thesinglemostcommoncauseofdelayinprocessing developmentpermitsisincompleteorinsuficientinformation, whichmayresultinmultiplereviewiterations. WorkingDaystoIssue DevelopmentPermitsforNew Commercial, IndustrialandApartmentBuildings 8 6 NumberofApplications DevelopmentPermitsforNew Commercial,Industrialand ApartmentBuildings-QuarterlySubmissions 8 6 6Q 6Q4 Q Q4 Q QuarterofSubmitedOrIssuedDate NumberofApplications: PermitsIssued WorkDaystoIssue: thpercentile Median 8thPercentile DevelopmentPermitsforNew Commercial,IndustrialandApartmentBuildings Q Q PermitsIssued OtherDevelopmentPermits Q Q PermitsIssued Page

13 COMMERCIAL,INDUSTRIALANDOTHERPERMITS Safetycodepermits,suchasbuilding,mechanicalandelectrical,confirm thatbuildingscomplywithsafetycodesandenergyregulations. Commercial,industrial,andotherpermitsincludesvarioustypesofnon-residentialpermits:permitsfornewbuildings(includingapartments),additions,exteriororinterioralterations,parkinglots, andchangeofuseasexamples. BuildingPermitsforNew Constructions 6 BuildingPermits-QuarterlySubmissions 6 DemolitionsandOtherAdditionalBuildingPermits 8 6 6Q 6Q4 Q Q4 Q PermitsIssued 6Q 6Q4 Q Q4 Q ApplicationSubmited PermitsIssued 3BuildingPermitsforNew Constructions Q Q PermitsIssued DemolitionsandOtherAdditionalPermits PermitsIssued Page3

14 RESIDENTIALMULTI-FAMILYPERMITS New Multi-FamilyDevelpmentPermits New Multi-FamilyDevelopmentPermits-QuarterlySubmissions 6 6 6Q 6Q3 6Q4 Q Q PermitsIssued.New Multi-FamilyDevelopmentPermits Q Q PermitsIssued New Multi-FamilyDevelopmentPermits(upto4dwelings) Q Q PermitsIssued %PermitsIssuedwithinbusinessdays(tagret=%)* %PermitsIssuedwithinbusinessdays,YTD* 6% 69% 8% 9% 9% 94% 6% 3% % 8% 9% 93% *Note:thesenumbersexcludeprojectswithinmatureneighbourhoodoverlay. AMulti-Familyresidentialdevelopmentincludesrowhousingandapartmentdwelings. Page4

15 RESIDENTIALSEMI-DETACHEDHOUSEPERMITS InQ4,processchangesweremadeforsemi-detachedhouse developmentpermits.ifclassaapplicationsarecompleteandare notcontainedwithinamatureneighbourhoodoverlay,thetargetisto issuepermitswithin6businessdays.permitstakelongertoissueif theyarefordiscretionarydevelopment(classb)orarecontained withinamatureneighbourhoodoverlay(complex).inaddition, permitsmaytakelongertoissueiftheinitialapplicationisincomplete orputonholdbytheapplicant,orapplicationchangesarerequired toadheretobylawrequirements. PerformanceTargetsforsemi-detachedhousedevelopmentpermits: ClassA-% permitsissuedwithin6businessdays; ClassB-% permitsissuedwithinbusinessdays; Complex-% permitsissuedwithinbusinessdays. Theactualresultsincludetimesforcompleteandincomplete applications. New Semi-DetachedHouseDevelopmentPermits (includingduplexes) 4K K K PermitsIssued 6Q 6Q4 Q Q4 Q Semi-DetachedHouseDevelopmentPermits-Permits IssuedwithinTargetTime,YTD % % % Target=% ClassA ClassB Complex.New Duplex/Semi-DetachedHouseDevelopmentPermit Q Q PermitsIssued Semi-DetachedHouse-ClassA PermitsIssued % PermitsIssuedwithin6businessdays % 8% 8% 8% 4% %.Semi-DetachedHouse-ClassB PermitsIssued % PermitsIssuedwithinbusinessdays % 86% % 6% % 4%.3Semi-DetachedHouse-Complex PermitsIssued % PermitsIssuedwithinbusinessdays 43% 6% % 63% 64% 6% Page

16 RESIDENTIALSEMI-DETACHEDHOUSEANDROWHOUSING PERMITS Semi-DetachedHouseandRowhousingBuildingPermit Q Q PermitsIssued Semi-DetachedBuildingPermit-projectsuptodwelingunits Q Q PermitsIssued % PermitsIssuedwithinbusinessdays % 3% % 3% 34% 44% 6Q 6Q4 Q Q4 Q PermitsIssued.RowhousingBuildingPermit-projectsmorethan3dwelingunits Q Q PermitsIssued Page6

17 SINGLEDETACHEDHOUSEPERMITS Asingledetachedhousepermitgoesthroughthreestages: -ApplicationIntake,wheretheapplicationisscreenedanddeterminediftheinformationprovidedis completeenoughtobeginreview; -DevelopmentReview;and -BuildingPermitReview. Beginningin,themethodologyforperformancemeasureswasrevisedforsingledetachedhousesto providemorepredictabilitybymeasuringtimewithincitycontrol.thecityisnowmeasuringandreporting timefrom receiptofacompleteapplication,includingfeespaid,tothetimeadecisionismade.decisions canbethreefold:approved,refused,ormoreinformationrequired.circulationtoothercitydepartments, notificationperiod,andwhererequired,communityconsultationarenotincludedinthesetimelines. Applicationssubmitedincludesapplicationsthatmeettherequirementstostartthereviewprocess. Theseapplicationsstilmaynothavealthenecessaryinformationtoapproveorrefuseanapplication. SingleDetachedHousePermits WorkingDaystoIssue 6 NumberofApplications *JunedataisbasedonthenumberofapplicationsthatpotentialycouldbeissuedbyJuly3ontarget. 6Q 6Q4 Q Q4 Q ApplicationIntake NumberofApplications: WorkDaystoIssue: January February March April May June thpercentile Expedited Applicationssubmited PermitsIssued Median % OfApplicationsReviewedWithinTarget (4businessdays) 9% OfApplicationsReviewedWithin(BusinessDays) 69% 6 % 9% 89% % % 8thPercentile Non-Expedited Applicationssubmited % OfApplicationsReviewedWithinTarget (businessdays) 36 9% 333 % 33 % 36 % % 6 SingleDetached-PermitsSubmitedby 8% ApplicationMethod,YTD 9% OfApplicationsReviewedWithin(BusinessDays) % DevelopmentReview (Non-Expedited) 4% January February March April May June Greenfield Applicationssubmited % OfApplicationsReviewedWithinTarget (businessdaysforq,forq) % 99% 9% % 9% 99% 9% OfApplicationsReviewedWithin(BusinessDays) n/a* Infil Applicationssubmited % OfApplicationsReviewedWithinTarget (businessdaysforq,3forq) 3% % 6% % 9% % 9% OfApplicationsReviewedWithin(BusinessDays) n/a* 3BuildingPermitReview 84% January February March April May June Web PlansExamination Applicationssubmited Mail % OfApplicationsReviewedWithinTarget (businessdaysforq,forq) 6% 39% 43% 94% 98% 99% InPerson 9% OfApplicationsReviewedWithin(BusinessDays) n/a* Page

18 MINORRESIDENTIALPERMITS MinorResidentialPermitsareatwopartapplicationprocess.Minor DevelopmentandBuildingPermitapprovalsarerequiredforthe folowingstructuretypes. accessorystructures(detachedgarage,shed,gazebo,etc) uncovereddecks signs(ifabuildingpermitisrequired),and singledetachedhouses. SomeMinorResidentialPermitslikeinterioralterationsrequirea buildingpermitonly. Apermitisconsideredissuedafteralrequireddocumentshavebeen received,alassociatedfeespaid,andtheplansreviewcompleted. Afterapermitisissuedandconstructioniscomplete,atleastonesafety codeinspectionwilbeconducted. MinorResidentialDevelopmentPermits MinorResidentialBuildingPermits Simpleresidentialpermits,suchasuncovereddecksandminor accessorystructurescanbeissuedinonedayatthe ServiceCenter.Permitsmaytakelongertoissueiftheyarefor discretionarydevelopment,requireavariance,arelocatedwithina neighbourhoodoverlay,ortheinitialapplicationsubmissionis incomplete. 6Q 6Q4 Q Q4 Q PermitsIssued 6Q 6Q4 Q Q4 Q PermitsIssued MinorResidentialDevelopmentPermit Q Q 464,8,9 6 4,6 PermitsIssued MinorResidentialBuildingPermit,36,39,44,,66,333 PermitsIssued,4,4,3, 99,6 8 3 Page8

19 MECHANICALANDELECTRICALPERMITS HVACPermitsIssued Plumbing&GasPermitsIssued 4K ElectricalPermitsIssued 8 6 3K K 6K 4K K K K K 3HVACPermits Q Q ,6,6 9 PermitsIssued Plumbing&GasPermits 3,69,8 3,3 4,9 4,99 3,6 PermitsIssued 3,68,96 3, 4,94 3,49,86 ElectricalPermits,3,9,6 6,669 6,3 8,34 PermitsIssued,4,66,34,8,634, Page9

20 SAFETYCODEINSPECTIONS SafetyCodeInspectionsCompleted SafetyCodeInspectionsPass/Fail Newconstructionoralterationstoastructuremustcomply withthealbertasafetycodesact.safetycodespermits includebuilding,hvac(heating,ventilation,and air-conditioning),plumbing,gas,andelectricalpermits.each permitrequiresatleastoneinspectionaftertheworkhas beencompleted.permitsfornewbuildingsrequiremultiple inspectionsthroughouttheconstructionprocess. K K 3K 8,36, 8,3 8,384 8,64 9,36 DevelopmentServicescompletesover,safetycode inspectionsperquarter.thisfigureiscomprisedof completedinspectionsforbuilding,plumbing,gas,hvac andelectricaldisciplines.othercompletedinspections compiledquarterlyincludelotgrading,landscaping, DevelopmentSiteInspectionsandSidewalkCafes.These numbersvarygreatlythoughouttheyear,astheyare impactedbyseasonalconditions. K K K K K 3,86 3,94 3,886 33,839 3,3 36,443 6Q 6Q4 Q Q4 Q Q Q Q3 Building Electrical HVAC PlumbingandGas Fail Pass SafetyCodeInspectionsCompleted Q Q Building,6,9,8,6,639,386 PlumbingandGas,86,664,864,4,8,36 HVAC,8,8 6,4 6,8,4 8,4 Electrical,8,43 3,39 3,43,4 3,6 Total 39,64 39,696 4, 4,3 39, 4,834 OtherInspectionsCompleted Q Q LotGrading 6 3, 8,3,8 6 3,998 Others *"Others"inspectionsincludeSidewalkcafe,landscapinganddevelopmentsiteinspections. Page

21 Type Express Regular COMPLIANCECERTIFICATES AComplianceCertificateisformalconfirmationfrom thecitythatbuildings andstructuresidentifiedonaproperty,basedonthereviewofareal PropertyReportfrom analbertalandsurveyor,meettheregulationsunder thezoningbylaw,andhavetheappropriatebuildingpermitsissued. ComplianceCertificate-QuarterlySubmissions ComplianceCertificate-IssuedwithinTargetTime,YTD % Target=9% 8% TheCityoferstwolevelsofserviceforComplianceCertificates Regular ServiceandExpressService.Therearesignificantlyhighervolumesfor RegularServicerequests,whichcausesresponsetimestovary. PerformanceTargets: ExpressService-9% issuedwithin3businessdays; RegularService-9% issuedwithinbusinessdays. K K 6% % 9% 98% PerformanceTargetmeasurementsbeginwhenalnecessarydocuments havebeenreceivedandtheapplicationfeeshavebeenpaid. % ComplianceCertificates-Total* K % Express Regular Q Q,4,83,46,8,98, CertificatesIssued,888,696,4,646,69,46.ExpressCertificate CertificatesIssued % CertificatesIssuedwithin3businessdays 3 94% 9% 9% 9% 94% 99%.RegularCertificate CertificatesIssued,6,3,9,38,396, % CertificatesIssuedwithinbusinessdays 96% 9% 98% 98% 9% 98% *IncludingZoningConfirmationsandRe-Stamps Page

22 LICENSING UrbanForm andcorporatestrategicdevelopmentmanagesthe issuanceofalcityofedmontonbusinessandvehicleforhirelicences. Therearenearly3,activebusinessesoperatingwithintheCityof Edmonton.Forcompleteapplicationswithfeespaidontime,anew businesslicencecanbeissuedwithin4hours.iftheapplication requiresreferalfrom FireRescueServices,itcantakeupto businessdays.existingbusinessesmustrenewtheirbusinesslicence annualy. TheVehicleForHireprogram ensuresthesafeandorderlyprovisionof VehicleforHireservicesintheCitythroughdriverlicensing,driver screening,vehicleinspections,andenforcementactivities.taxi, limousine,andshutlebusinesses,vehicles,anddriversalrequirea licencetocomplywiththevehicleforhirebylaw. BusinessLicencesIssued-New andrenewed K K BusinessLicencesIssued-New vs.renewed K 8K 6K 4K K K K 6Q 6Q3 Q Q3 Q LicencesRenewed NewLicencesIssued BusinessLicensing Q Q New LicencesIssued,88,68,34,,6,6 LicencesRenewed TotalLicencesIssued/Renewed,33 9,3 6,46 8,3,46,94 9,93,,683 9,3 6,94,8.New Licences(withoutreferral) LicencesIssued,38,63,3,6,,46 % Issuedwithin4hours 8% % 8% 3% 6% 6%.New Licences(requirereferral) LicencesIssued % Issuedwithinbusinessdays 39% 4% 4% 39% 36% 4% VehicleforHire DispatchLicencesIssued DriverLicencesIssued VehicleLicencesIssued,46 3, ,48 Page

23 CUSTOMERSERVICE In-personServiceInteractions TheEdmontonServiceCentreopenedonJanuary,, replacingtheformerpermit&licensingservicecentre.numerous serviceoferingswereaddedtotheexistingpermitandlicence intakeandapproval,includingassessment&taxationcustomer services,edmontontransitcustomerservices,communityand RecreationFacilities,DrainagePlanning,FireRescueServices,and TraficOperations. TheEdmontonServiceCentreassistsapproximately3, customerseachquarter.eachcustomermayhavemorethanone interactionpervisit.thetargetistohaveatleast8% of interactionswithwaittimelessthanminutesbeforebeing served.servicelevelisdefinedasthepercentageofinteractions withwaittimeunderminutes.forpayments,thetargetwaittime is4minutes. DevelopmentServicesemployeesareresponsibleforresolvingany 3phonecalinquiriesrelatedtoDevelopmentServicesbusiness oferingsthat3agentscannotaddress.acrm (Customer RelationshipManagement)ticketisissuedforeachinquiry. In-personServiceInteractions 6K K K 3K K K 6,99 3,3 49,44 38,3,33 6,988 8% 6% % % ServiceLevel K Q Q ServiceLevel In-personServiceInteractions ServiceLevelTarget % In-personServiceInteractions Q Q In-personServiceInteractions 6,99 9,6 6,4 3,6,6 33,36 In-personServiceInteractions(Payments) GrandTotal TotalIn-personServiceInteractions n/a 6,99 3, 3,3,69 49,44,9 38,3,4,33 8,66 6,988 In-personServiceInteractionswithwaittimeunderminutes 86% % 8% 88% 88% 6% In-personServiceInteractionswithwaittimeunder4minutes(Payments) In-personServiceInteractions(Payments) n/a % 9% 6% 64% 6% TotalIn-personServiceInteractionswithintargettime 86% 4% % 9% 6% % CRMTickets NumberofTicketsResolvedOnTime(businessdays),993,99 9,4 8,8, 6,4 % ofticketsresolvedontime 86% 6% 8% 8% 8% 6% Page3

24 FINANCIALS Servicesareprovidedtothedevelopmentandbuildingindustriesthroughanenterprisebusinessmodelwherebyaldirect, indirect,capital,andservicereinvestmentcostsarerecoveredthroughfeeschargedtothebuildinganddevelopmentindustries. Thesecostsincludedirectcostsofprovidingservicetoindustry,andindirectcostssuchascorporatesharedservicescosts. AnnualrevenuetransferstootherCitybranchesthatprovidesupportforDevelopmentServicesrepresentoverpercentof operatingexpendituresorapproximately$3milionannualy. TheCurentPlanningReserveFundwasestablishedtobalancerevenueandexpenditurestreamsoverthelongterm.The branchcontinuestoactivelymanagethebalancebetweenservicedemandsandthereservebalance.thereserveenables financialsupportduringtimesofeconomicvolatility,andalsotomakeinvestmentsinserviceenhancements.together,theful costrecoverymodelandreservefundareintendedtoenableservicesthatareresponsivetoclient sneedsinboththeshortand longterm. Anendtoendreviewofthebusinessmodelandreserveisinprogress,alongwithcontinuedefortstorealizeoperational eficiencies,whichwilculminateinanupdatedpolicyandandalistofservicesdirectlyfundedthroughthereserve. Administrationwilcompletethisadditionalworkinforthenextbudgetcycle,toensurethatservicelevelsmeetdemand expectationsandthatthereserveisabletosupportactivity. QuarterlyBranchRevenue,Expenditures,ServiceEnhancements,andReserveBalance DevelopmentServicesRevenueYTD-Q % % BranchServices&Operations 9% BuildingPermits BusinessLicensing BusinessLicensing&VFH % Certificates&Agreements 49% DevelopmentPermits ElectricalPermits LandDevelopmentApplications % MechanicalPermits % 6% DevelopmentServicesExpendituresYTD-Q $,K $,K CorporateWideSupport Balance(dolars) $3,K $,K 4% 4% GeneralCosts ExternalServices Material&Equipment Personnel $,K % 8% % $K CorporateWideSupport Accomodations 6% Q Q CityPlanning 4% ReserveTargetBalance ReserveBalance Revenue OperatingExpenses ReserveMinimum Balance ServiceEnhancements CorporateSupportServices 3% Other 4% Page4