Truck Parking Certification Standard, Methodology

Transkript

1 Truck Parking Certification Standard, Methodology - Part 2 Silvia Bader

2 Agenda Introduction DEKRA Certification The objectives and methodology of Work Package 3 The Certification Procedure The Classification scheme: security The Classification scheme: service

3 Introduction DEKRA is in 28 Countries presented: Europe as well as in North America, Marocco, Algeria, Brasil, South Africa and China is organized in 4 Business Units with around 141 consolidated companies achieved 1,43 billion Euro turnover employees over staff members

4 DEKRA Business Units DEKRA e.v. DEKRA AG DEKRA AUTOMOTIVE Vehicle Fahrzeugprüfungen Testing & Homologation Gutachten Reporting & Gebrauchtwagenmanagement Used Car Management Beratung Consultation & Homologation DEKRA AUTOMOTIVE INTERNATIONAL Vehicle Testing & Homologation Gutachten & Gebrauchtwagenmanagement Reporting & Used Car Management (Intern.) Claims Schadenregulierung Settlement DEKRA NORISKO INDUSTRIAL Industrial, Environment & Work Safety Property Immobilien & Construction & Bau Certification Zertifizierung DEKRA PERSONNEL Further & in-service Training Temporary Employment Personnel Personaldienste Services

5 DEKRA Certification Service Portfolio - overview Management System Certification Product certification Personnel certification ISO Quality management Environmental management Work safety Health care ISO ISO EN Medical products Consumer goods ISO DEKRA Certification de Personne, Paris (extension Europe)

6 Objectives and methodology of Work Package 3

7 Objectives of Work Package 3 Our Work Package Definition of the certification and re-certification process Development of a procedure for self-assessment Creation of process to withdraw the certificate Development of all needed documents Description Certification / Re-certification procedure shall be clear-cut, fair, practicable, viable, efficient and accepted by TPA

8 Methodology Methodology in general Insert and usage of existing techniques ISO 9001, etc. Following the existing and established certification processes concerning transport and logistic fields Methodology for WP 3 Strong interaction with the Interest Groups (Advisory Board) and the Expert Group Focus on security, safety, facilities and general quality

9 The Certification Procedure

10 The Certification Procedure (3 years) Information Pre-audit desired? no Application procedure Certification audit Evaluation of the standard Certification criteria fulfilled? yes Label yes no Pre-audit Spot test of LABEL requirements Registration Form Self- Assessment (If desired) Examination and evaluation of LABEL requirements On-site assessment of TPA Audit report Post-audit Examination and evaluation of standard requirements which were not yet fulfilled Audit report Gap analysis

11 Validity of certificate (3 years) Pros 3 years Valid proof of performance Definition and realisation of measures to progress supports a continuous process of improvement Benchmark between TPAs Long term customer relationship

12 Audit flow Coordination of dates Selection and assignment of the auditor Preliminary talk Examination and evaluation of LABEL requirements Coverage and documentation of divergence Definition of measures and deadlines Recommendation of certificate Final talk Set up of audit document

13 The Classification Scheme: Security

14 The classification scheme - is build up on a modular basis - contains following essential aspects: 5 levels concerning security 3 levels of LABEL and 2 levels of SETPOS 5 levels concerning service

15 The classification scheme: Security Generatic terms Criteria 1. Perimeter security Lighting Minimum 2. Perimeter entrances and exits Clear zone around barriers Natural or man-made barriers (incl. entrance) Perimeter CCTV Guards Optional Optional Optional Optional 3. Parking areas CCTV Optional Lighting Minimum

16 The classification scheme: security Generatic terms Criteria 3. Parking areas Guards Optional Way of parking method Emergency call facility 4. Surveillance Optional Not required 5. CCTV 6. Procedures

17 The Classification Scheme: Service

18 The classification scheme: Service Service handling the following sub-criteria Food & shopping Comfort & dignity Services Safety

19 The classification scheme: Service Generatic terms 1. Food & shopping Criteria Vending machines 24/7 Shop with bigger variety Restaurant (snacks) Restaurant (meals) 2. Comfort & dignity 3. Services 4. Safety

20 Next steps to come invitation letter to 300 TPAs, presentation of our first draft to the Advisory Board, testing the certification process, roll out of the certification in summer 2009

21 Thank you for your attention! Any questions? Feel free to contact: DEKRA Certification GmbH Silvia Bader D Stuttgart Phone: Fax: