Digitaliseringen af forretningsprocesserne i industrien

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1 Digitaliseringen af forretningsprocesserne i industrien Henrik Hansen Direct Sales Executive Schneider Electric Global Solutions Denmark Wonderware Scandinavia Phone: henrik.hansen@schneider-electric.com

2 Næste step i Automatiserings pyramiden Digitalisering af arbejdsprocedure Vi har nu i de sidste 3 årtier udført automatisering på proces anlæg og fabriks gulvet. INDUSTRY 4.0 er har næste skridt i digitaliseringen af forretningsprocesserne i industrien. 2

3 Hvad er Business Process Management (BPM)? BPM er en disciplin BPM er en praktisk BPM er noget der udføres. Business Process Management (BPM) er discipliner der involvere en kombination af: modulering, automation, udførsel, kontrol, måling og optimering af forretnings aktivitets flow der involverer : maskiner, medarbejder, ledelse, kunder og partners Source: 3

4 Hvad er Business Process Management (BPM)? Automates complex business processes across disparate business applications and organizations (people) Views the business from an end-to-end process perspective Defines and manages how business activities are executed, including the interaction of people and/or systems to perform simple or complex business tasks Advocates an end-to-end perspective in measuring business process performance 4

5 Fordele ved at bruge BPM S Top 3 rated største fordele ved BPM system: 1. Automation af standard proceser og procedure, 2. Muligheden for at modulere og optimere processer 3. Muligheden for at indføre ændringer med lave omkostninger og konsekvenser til følge 5

6 Processer i en organisation ERP is standardized Business Processes have shown their value and the business systems are the origin of BPMS Lack of Processes tribal knowledge, paperwork, multiple disciplines and systems, collaboration on good-will - Business Process Management offers many benefits here Often standardized and optimized using automation systems (DCS, PLC SCADA) typically physical processes are related (direct or indirect) to business processes 6

7 Hvad er forretnings processer? Eksempler: Produktions relaterede aktiviteter Vedligeholdelses relaterede aktiviteter Kvalitets relaterede aktiviteter Lager, Logistik relaterede aktiviteter Miljø, sikkerheds relaterede aktiviteter Etc. I de flest tilfælde er disse aktiviteter tværgående og kræver kordineret discipliner i hele organisationen 7

8 Eksempel Industrial BPM senarie Production continues N Maintenance event occurs at shop-floor Supervisor notified ( SMS, ) Decision to HOLD production Maintenance Tech. receives maintenance order on mobile device Maintenance Tech. completes order Workflow Initiated Y Event automatically captured and context prepared Communication with context Bsent to Maintenance Communication shared with Supervisor Concurrent P communication with Production Scheduler & EAM Application M Communication with Maintenance Tech. Concurrent communication with Production Operator & EAM Application Maintenance notified ( SMS, ) Maintenance performs inspection and submits report Maintenance order created in EAM app. Maintenance order closed in EAM app. Production Operator notified to start production Scheduler updates production schedule 8

9 If you want to teach people a new way of thinking, don't bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking. Richard Buckminster Fuller 9

10 Hvad er Wonderware Skelta BPM? Wonderware Skelta BPM er et forretnings og proces management værktøj og avanceret Work flow løsning med et komplet sæt værtøjer for modulering, drift og optimering af forretnings processer. 10

11 Wonderware Skelta BPM Wonderware Skelta BPM er det eneste komplette BPM software tilbud for koncern forretnings processer og industriel proces management. Native integration with Wonderware System Platform Connectivity to Avantis EAM, Wonderware MES, and InBatch (EAM = Enterprise Asset Management ) Integration to enterprise applications such as Microsoft SharePoint and Office Generic connectivity to integrate with e.g. ERP, PLM and QM systems Enables a model driven approach to MOM and standardization of operational processes 11

12 Wonderware Skelta BPM Design: Design en model i konfigurator: Make use of the gained knowledge Manage the change effectively Introduce process changes without affecting processes already running Strong version control Workflow Packages ease the distribution of change 12

13 Workflow drift: Wonderware Skelta BPM End-users interact with workflow tasks via Wonderware InTouch (Or other), web browser, smartphones, PDA, Sophisticated human workflow management, calendar management and task escalation Comprehensive Microsoft Outlook integration Extensive 3 rd party application integration capabilities Multiple Communications Channels 13

14 Dialog skemaer (Forms) Browsers Eco System 14

15 Mobility the Work Tasks App App for ios and Windows 8.x tablets Supports all forms controls. 15

16 Wonderware Skelta BPM Analysere processerne Business Activity Monitoring (BAM) Out-of-the-box activity reporting and activity monitoring views Associate workflows with BAM events Customizable Key Performance Indicators (KPIs) Standard out-of-the-box performance analysis Visibility to workflow instances and genealogy Proactive alerts of business exceptions and KPIs 16

17 Wonderware Skelta BPM Analysere processerne Business Activity Monitoring (BAM) Out-of-the-box activity reporting and activity monitoring views Associate workflows with BAM events Customizable Key Performance Indicators (KPIs) Standard out-of-the-box performance analysis Visibility to workflow instances and genealogy Proactive alerts of business exceptions and KPIs 17

18 Wonderware Skelta BPM i kombination med Wonderware IntelaTrac 18

19 Wonderware Skelta BPM Nøgle Elementer i en fuld cyklus BPMS Continuously improve your processes Improve Model Create Processes, Forms, & Reports Find Bottlenecks, get Alarms on execution events Analyze Execute Manage & escalate Tasks, Coordinate 19

20 BPM Kun fantasien sætter grænser for anvendelser. Være sikker på at procedure bliver fulgt, også ved personale skift Være 110% sikker på at proces alarmer bliver håndteret korrekt og ensartet (Et must for kritisk infrastruktur, forsynings sektoren og Life science) Bliver kritiske alarmer eller produktions afvigelser altid eskaleret til rette personer. Minimere tidsspild imellem flere personer, der er involveret i en beslutnings/arbejdsproces Kan dokumentere at procedure er fulgt med Audit trail rapporter over de enkelte Work flow afviklet. Effektiv styring og vedligehold af procedure via Change Management Optimerings værktøj til optimering af arbejdsgange via analyse funktion. 20

21 Schneider-Electric MES Market Leadership Position *Source: # 1 MES Industry Leader* *source: Frost & Sullivan 2012 Strategic Analysis for MES and ECQM *Source: 21

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