Torben Andersen Senior Director, Unified Communications Microsoft EMEA

Torben Andersen Senior Director, Unified Communications Microsoft EMEA torben.andersen@microsoft.com

Communications chaos Phone tag, voice mail jail, E-mail overload Too many devices, too little time

Voice Voice communications through through PBX IP-PBXs E-mail E-mail, communications IM, web communications through PCs through PCs

Complex Disconnected Expensive Productivity Collaboration Business Results

People-centric with single identity Rich, contextual and standards based Device and network agnostic Secure, robust, efficient to manage and operate

Personal availability for efficient collaboration Find the right person the first time Connect with the right person in the right way Intelligent time management Rich, intuitive, seamless experience Innovative call management Seamless transitions across communication modes Immersive virtual meetings Accessible from anywhere, on any device Remote document access Consistent experience on PC, web, devices

Convenient and in context Communications within business processes Instant search across all communications Integrated with collaboration tools Outlook at the center: e-mail, voice mail, fax, RSS, docs Advanced presence controls Rich platform with broad partner ecosystem Rich, consistent APIs Web Services (XML and SOAP) and AJAX APIs Easier for developers to communications-enable their applications

Breakthrough software and services economics Consolidation of infrastructure and applications Server and services continuity Flexible, integrated, efficient infrastructure Single identity and administration Common management tools Trusted, secure, reliable platform Designed and proven for global datacenters Built-in protection, rights management & compliance

Gustav Knorr Jensen Funktionsleder, Mobilitet Jyske Bank

Velkommen i en anderledes bank

Vi er.. 4200 medarbejdere 120 afdelinger i Danmark 6 datterselskaber 8 udenlandske enheder

Forretningskoncept En bank som ikke tøver med at omsætte idéer til handling Forretningsudvikling sker i en flad organisation Den mest kundevenlige bank Personlig kundeservice ingen call centre Personlige telefonnumre Team-tanken er vigtig Ingen telefonsvarer Dynamik i dagligdagen Free Seating

Jyske Forskelle Lancering d. 21/9 2006 Ny indretning af 120 afdelinger Nye synlige produkter Nye måder at arbejde på Ny måde at møde kunder på Ny hjemmeside med produktzoner Ny netbank Brug af multimedie internt/eksternt Web-møder Rundtur

Feedback

IP Telefoni Projektet Strategisk for fremtidig udvikling Styrke koncern følelsen Reduktion af omkostninger Installation 1/10 2006-3/3 2007 5600 telefoner Nye applikationer Nye telefonnumre Erfaringer Softphone duer ikke Applikationerne kræver fokus

Forretningskrav Værten skal have overblik fra Spørg Baren De gamle telefoner havde dioder udfor hver knap Nedsætte email stress API til forretningsløsninger

Unified Comms giver os.. Overblik fra Spørg Baren Overblik over alle kolleger Færre forgæves interne opkald Chat er et alternativ til email Programmeringsinterface Platform til web-møder Styrkelse af MS Office Suite Udrulningen skete samtidig med IP Telefoni

Erfaringer Nem installation Nem administration (AD script) Nemt at anvende IT folk og unge elsker Communicator (MSN effekt) Fokus for at få alle med Kryptering Fil og program deling er slået fra Web møde test i god kvalitet UC mangler lidt funktionalitet (gruppesvar, omstilling) Voicelogger og UC virker ikke samtidigt endnu Integrator:

Fremtid Q2 2007; Kampagne for at få de sidste med Q3 2007; Udrulning af hi-end kameraer og konference mikrofoner til web-møder Q4 2007; Succession 5.0 og OCS2007 Deltager i Beta test programmet OCS2007 i testmiljø flerparts web-møder Integration til forretningssystemer

Gustav Knorr Jensen Funktionsleder, Mobilitet Jyske Bank

Magic Quadrant for Unified Communications as of 26 April 2006

Accelerate transformation to VoIP and UC Simplify and enhance how people work together Deliver the highest quality experience Extend VoIP and UC across the business Ease UC migration with end-to-end converged services

Servers SP1 Clients Office Wave 14 Services 2005 2007

Evaluate Communications Investments Holistically Messaging, Telephony, IM, Video/Web conferencing What can you offer users today based on your infrastructure with incremental enhancements (vs. forklift replacements ) Build The Foundation For Unified Communications Single identity and managed directory Put the person at the center of your focus Evaluate The Future Evaluate Exchange Server 2007 Evaluate Live Communications Server 2007 Beta and Office Communicator 2007 Beta microsoft.com/uc microsoft.com/exchange innovativecommunicationsalliance.com

2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.