Effektiv drift - og de tilgængelige værktøjer

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1 Effektiv drift - og de tilgængelige værktøjer Stig Bruun-Andersen Løsningsspecialist, infrastruktur Microsoft Denmark

2 Udfordringer ved dagens drift Opdateringsfrekvensen Kravene til oppe-tid Sikkerhed Medarbejdere Ressourcer Kompleksiteten i dagens infrastruktur Den måde ledelsen udøver kontrol og støtte, kan gør det vanskeligt at opbygge konkrete forventninger til den daglige drift.

3 Der er i dag spotlight på drift Increasing risk of problems Increasing business reliance on IT services IT Operations Increasing complexity in IT service delivery Decreasing tolerance for failure

4 En del af virksomhedens fødekæde Development Where s my project gone? Infrastructure Where s my money gone? Operations Where s my business gone? 50% af IT budgettet går til drift Driftsproblemer = Forretningsproblemer Forretningsproblemer = Kunders problemer

5 Når driften fejler... Er det typisk mennesker eller processer, der fejler Untested application Change management Overloaded Weak problem detection Årsager til nede-tid Operations Forgot something Lack of procedures Backup errors/security Application failure 40% Other 20% Operator error 40% Hardware/platform Network Power and disaster Gartner Group

6 Forudsætningerne for en effektiv drift Management products Skilled people Best practice processes Production platform

7 Effektiv Drift Hvad tilbyder Microsoft? Management products Skilled people Best practice processes Production platform Microsoft Operations Manager MOF Essentials & MOF Changing Quadrant training Microsoft Operations Framework (MOF) Microsoft Windows 2000 and Windows Server 2003

8 Microsoft Operations Framework (MOF) Hvad er udfordringerne? Designet for sikkerhed Roller og ansvar Auditering, sporing, opfølgning Forblive opdateret med sikkerhedsudviklingen Proces Teknologi Produkter mangler sikkerheds funktionalitet Produkter har fejl Mange forhold adresseres ikke gennem tekniske standarder Svært at forblive opdateret Mennesker Manglende viden Manglende ansvarsfølelse Menneskelige fejl

9 MOF Proces model Release Approved Review Optimizing Changing SLA Review Release Readiness Review Supporting Operating Operations Review

10 MOF Service Management funktioner Capacity Management Availability Management Financial Management Workforce Management Service Continuity Management Service Level Management Optimizing Release Approved Review Changing Change Management Configuration Management Release Management SLA Review Release Readiness Review Service Desk Incident Management Problem Management Supporting Operations Review Operating Service Monitor & Control Security Administration Network Administration System Administration Job Scheduling Storage Management Print/Output Management Directory Services Administration

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12 Hvorfor er det så svært?

13 Hvorfor er det så svært? En analogi... Det er ikke så underligt, at rygsækrejsende flokker til Koh Tao for at lære at dykke. Det er ikke bare billigt, at lære at dykke her, men både kvaliteten på undervisningen og selve dykningen er helt i top. Hvor ellers i verden kan man være så heldig, at se f.eks. hvalhajer og skildpadder på sine allerførste dyk?

14 Microsoft Operations Framework Hvad er udfordringen? Det er som at lære at dykke: Planlæg dit dyk - dyk din plan!

15 Microsofts mål: Effektivisere driften Reducere prisen Forøge mulighederne med vores teknologi Low Service Level High Low Operational Efficiency High

16 Microsofts fundament

17 Windows 2003 Server Set i forhold til Windows NT og Windows 2000 Reducer omkostninger 20-30% besparelser n Guardia Di Finanza mindsker TCO 30% n GE Medical reducerer servere 30% n Det Norske Veritas mindsker omk. $1M n Cigna konsoliderer servere med 25% n Shadow Copy reducerer data genetablering 90% Forøget produktivitet Ny funktionalitet in WS2003 n Shadow Copy n Collaboration Honeywell $2.7M n Virtual Server & WSRM Forbedret performance n Top TPC benchmarks i 1-32 proc. n IIS: 487% hurtigere, File/Print: %, AD: 345% hurtigere end NT4 Reducer risiko Forøget pålidelighed n 50% forbedret oppetid over NT4 n Elimineret 80% af reboots n Gns. tid mellem crash er 3-10 år Forbedret sikkerhed n Secure by design/default/deployment n Stærkt formindsket angrebsflade Nemmere udrulning Migreringsværktøjer n IIS 6 migreringsværktøjer n AD migreringsværktøjer n Windows App. Compatibility Toolkit Deployment Enablers n Nye rolle baserede wizards n Remote Installation Services n Print Migrator 3.0

18 Effektivisér driften NT 4 Migration Management Improve ROI Unix Migration Reduce TCO Server Consolidation

19 Hvilke værktøjer er der i dag? SMS 2003 XML-based Agents CLIENTS SERVERS

20 Microsoft Management Roadmap We are here Dynamic Systems Initiative

21 System Center

22 Dynamic Systems Initiative Roadmap Products/ Solutions Management Solutions 3 rd Party Management Products and Solutions Server Apps and Dev Tools Whidbey SQL Server Yukon Whidbey 3 rd Party ISVs and Tool Vendors Visual Studio Orcas Windows Server Microsoft Virtual Server Automated Deployment Services (ADS) Software Update Services (SUS) 2.0

23 Microsoft Management Revolution Client Mgr Project Server Mgr Project SDM CLIENTS SERVERS Dynamic Systems Initiative inkludere SDM Designet for drift System Center for enterprise management

24 Dynamic Systems Vision Develop Operationally Aware Applications by Capturing IT Standards in Software Manage the entire system dynamically Security and Configuration Instrumentation Guidelines Designet til Drift Data Center Policies Job HTTP Cache Merc. Stage Shuttle SQL Feed Store FTP DSS Automatically deploy applications and resources Dynamic Data Center System Definition Model Custom Apps Packaged Apps SERVERS STORAGE NETWORKING

25 Integrerede innovation Microsoft investerer milliarder i forskning og udvikling Fokuseret forskning Fokus på nye Integrerede Scenarier Windows Server System Dynamic Systems Initiative Office System

26 2003 Microsoft Corporation. All rights reserved. Microsoft, Windows, the Windows logo, Visual Studio, the Visual Studio logo, the Microsoft Office logo, SQL Server, BizTalk, SharePoint, Active Directory, and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.