Medarbejderen på den moderne vidensarbejdsplads

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1 Medarbejderen på den moderne vidensarbejdsplads - Om stress og konflikter i det moderne arbejde Studierapport 2. Semester, 2012 Hus 20.2, Samfundsvidenskabligt Basisstudium, Roskilde Universitet Gruppe 16: Mette Finnemann, David Houser, Mikkel Nilsson, Nanna Sundgaard og Kristoffer Petersen. Antal normalsider: 73,3 Vejleder: Ole Erik Hansen

2 Det Samfundsvidenskabelige Basisstudium 2. semester projekteksamen 2012 Projekttitel: #$%&'($)%$'$*+,%$*-.%$'*$/0%$*1&'($)%1+2&%13.-14'$ *72064$'0%$4-.%$'*$&'($)%$. Projektbeskrivelse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

3 Det Samfundsvidenskabelige Basisstudium 2. semester projekteksamen 2012 Projekt Title: C=$$-+2.;$$0*4=$-.%$'*6*.G2$%5$.'5&*0H&40.*I Abstract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email protected]:*04;7.'4=.1$G=.&'$&(2$4.$-('&@$4=$1$%$-&*%1.7 -.%$'*G.'6207$> F

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61 A+3 F-7*1.%&(%"(2"M9>(>24&)(" - Om stress og arbejdslivskvalitet i det åbne kontor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`V-=9) FZZUa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`V-=9) FZZUa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g`C';57.*%$*1-(&FZ"FMR77>a<.5%$'$'1,2$%$1$* '$2&40/4 14.' 7& E*%/0%%$ 0 %$ +'.)$64$'< C';57.*%$* 14,' 0 1+0%1$* 7.'> Q'.)$64$'*$ %E66$' $61$-+$2/01 (,%$./$' $4 1&-&'($)%$ -$% A'0-0*&27.'1.'5$*07.'=.2%402'$1.@0&201$'0*5&70*%1&44$0%&*16$7E*512$'1&-4 6;1420/'$%*0*5/$%%$%&*16$(&%$14'&*%$`C';57.*%$*1-(&FZ"FMR77>a>D$4$' 0-0%2$'40%/054054&4+.0*4$'$<&4:&*1$4=/026$*'.22$C';57.*%$*0*%4&5$'0%011$ 4;+$' +'.)$64$'< 1, 1+022$' )25,+0-06@( &74*8&5-06( 26( +2//80-+4'-20 '.22$> S% &7 %$ "R &*1&44$< %$' :%59' C';57.*%$*< $' 149'14$%$2$* &6&%$-016 :%%&**$%$ -$%&'($)%$'$ -$% $* 7& *;4*0*5 402 $4 $22$' 72$'$ &7 %$ 79'*E/*4$6$'*$.-',%$'> P"

63 A+3+3 F-7*1.%&(%>"-40')*(".*"&(0.*-91)>8(".-*9%)>(-)%*" [.-79'*E/*4$'%$4*9%/$*%054&47.'14,<=/.'2$%$1&'($)%$4+,C';57.*%$*$'.'5&*01$'$4 ': ,/$2 1.- %$-.5'&7016< 0 7.'=.2% 402 =/026$ 4;+$' &7 -$%&'($)%$'$<%$'10%%$'+2&@$'$41&--$*>8.'&495$./$'16:$205=$%$*$'%$' :%&'($)%$4$*+2&*4$5*0*5&7C';57.*%$*1&'604$64.*016$'&--$'<1.-6&*1$1 +,$74$'7925$*%$10%$> Trygfonden består af to åbne kontormiljøer, hvori der henholdsvis er seks og otte medarbejdere, og som i hvert enkelt kontormiljø sidder i klynger af to-tre ansatte. Derudover er der et storrumskontor, hvori HK erne med tilknytning til Trygfonden sidder samt akademisk uddannede medarbejdere som jurister og HR-folk. De mindre åbne kontorer er afgrænset fra det øvrige kontorlandskab med en matteret glasvæg. Interviewdeltagerne i denne undersøgelse arbejder alle på det samme seksmandskontor men understregede imidlertid, at der finder stort samarbejde sted mellem særligt deres kontor og det andet kontor på den anden side af gangen, der hovedsageligt består af kommunikationsfolk samt to forskningsansvarlige. Det viste sig ligeledes gennem vores interviews, at det ellers ganske uformelle sofaarrangement mellem de to kontormiljøer spillede en væsentlig rolle i interviewpersonernes arbejdsdag i forhold til både faglige og private samtaler med kolleger, som de af flere årsager ikke følte, de kunne have inde på selve kontoret. Dette vil imidlertid blive diskuteret mere dybdegående senere i analysen i forhold til interviewpersonernes opfattelse af videndeling, og fordele og ulemper ved det at sidde mange sammen på et kontor. PF

64 Plantegning. Trygfonden Trygfonden direktør Fælleskøkken HK ere Kopirum Kommunikation + forskning Interviewdeltagerkontor Mødelokale Reception PO

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