Emotional Management. Evelyne Glaser, Alexandra Kaar. Johannes Kepler University Linz, Austria

Transkript

1 Emotional Management Evelyne Glaser, Alexandra Kaar Johannes Kepler University Linz, Austria

2 Observations (1) The problem was not the fee, because it was a rather small amount of money, but I felt incredibly angry because I did not feel like making a mistake. I wanted to explain them, that it was not my fault, but the fault of the lady sitting at the cashier. But they did not understand me. We wanted to pay the fee, but to me it was important to clarify that I did not do anything wrong. I felt stupid and angry at the same time.

3 Observations (2) The conversation in English was very difficult: on the one hand, everybody had a different accent; on the other hand, the situation itself was strange to me. All these conversations and behaviour at a business dinner provoke psychological tiredness. This is due to the great effort I did in order to understand and to be understood. I felt insecure and I would say something stupid in front of my superior.

4 Observations (3) Amy told us that we immediately had to buy things to eat because everything will be closed in Taiwan the next day and we must not leave the hotel after buying our groceries because the expected Typhoon will be a heavy one. This was all the information we got and we were afraid because we did not know what was going to happen. We could not understand why we got so little information when a terrible thing like that happens. We felt helpless and left alone.

5 Observations (4) Not only my accommodation frustrated me but also the Swedish way of living. Swedish people are very shy and introverted, more than the Austrians are and it was quite hard for me to integrate in this society because I did not know how to behave without being recognized as a foreigner. Furthermore, I also recognized that talking in English all the time really exhausted me. All these circumstances, like being in a different country, talking a foreign language, working in MCTs, not being able to express myself clearly and not being successful in finding friends drove me to my limit.

6 Observations (5) After a while I needed very urgent a restroom, which was not easy to find, thus I decided to ask a seller in one of the stores for help. This was a very friendly girl and she told me to follow her. She led me to her private apartment in the fifth floor. I was really thankful for so much helpfulness.

7 Observations (6) I thought it would be appropriate to bring a bottle of wine to the party like it is the way back home. When I wanted to give the bootle to the girl who organised the party she did not want to take it and she felt embarrassed. I felt unsure how to react and I told her that we could drink the bottle together, but the girl refused. I was a bit confused, because I did not know why the girl refused the bottle of wine and refused to drink it with the other guests and me And I felt a little bit upset.

8 Stages of Culture Shock Degree of Adjustment Honeymoon Stage Culture Shock Adjustment Time

9 Aims and Objectives (1) Raising awareness of culture shock and reverse culture shock Controlling and regulating one s emotions in intercultural interactions Dealing with dominance and power issues Effects of negative emotions on team effectiveness

10 Aims and Objectives (2) Expressing and interpreting emotions Managing emotions during a negotiation Making sense of emotions Inclusion and exclusion Trust

11 Emotion Skills Self-awareness Empathy and perspective taking Observation skills Emotional maturity Ability to deal with difficult situations emotionally Showing respect respecting otherness Making sense

12 Experiential Learning Active Experimentation Concrete Experience Abstract Conceptualization Reflective Observation

13 Ethnography My Biograhpy Communicative Interaction Working in MCTs Intercultural Interaction Intercultural Responsibility Diversity Management Emotional Management

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