Quality Assurance in Road Operations and Maintenance - Denmark. NordBalt Seminar October 7 th -8 th 2014, Vantaa, Finland

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Magdalene Bjerregaard
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1 Quality Assurance in Road Operations and Maintenance - Denmark NordBalt Seminar October 7 th -8 th 2014, Vantaa, Finland

2 Introduction Jens Kofoed, 51 years old from the central part of Jutland Engineer, until 2001 in Consulting companies The Danish Road Directorate, Supervisor Motorway Aarhus Silkeborg The Danish Road Directorate, Operation and Maintenance Skanderborg and Middelfart The Danish Road Directorate, Project Manager Operation and Maintenance, Skanderborg 2.

Quality Assurance in Road Operations and Maintenance - Denmark Content Developing Operations from Partnering to Operation Initiatives to the Contractor Most possible initiative to the Contractor or

3 Quality Assurance in Road Operations and Maintenance - Denmark Content Developing Operations from Partnering to Operation Initiatives to the Contractor Most possible initiative to the Contractor or Initiative lies with the Contractor The Contractor s Quality Work The Builders Quality Work and Tools Service Measurements Differences: Before and After new Tender Questions and Comments This presentation is focused on operations 3.

Developing Operations History: Years 2002-2012 Danish Road Directorate and Contractors in Partnering Year 2012 Large Matrix Tender 2012 lower costs/reduced resources Contract

4 Developing Operations History: Years Danish Road Directorate and Contractors in Partnering Year 2012 Large Matrix Tender 2012 lower costs/reduced resources Contract period More than 300 contracts covering winter services, mechanical and electrical installations and road operations Operation initiatives lies with the Contractor 4.

5 Developing Operations, continued Initiative Lies with the Contractor Consequences of Initiative Lies with the Contractor. The Danish Road Directorate needed to define and modify: Requirements in tender Well defined tendering documents and customized requirements Increased services from contractor Requirements for the contractor's internal control Focus on order Focus on quality monitoring A setup for controlling Penalties 5.

The Contractor's Quality Work ISO 9001 standard or similar Quality plan, quality reporting, internal control Access to quality documentation, including GPS An example: Value adding Quality monitoring

6 The Contractor's Quality Work ISO 9001 standard or similar Quality plan, quality reporting, internal control Access to quality documentation, including GPS An example: Value adding Quality monitoring derived from the change of focus. The contractor is changing the setup for his quality work Monitoring in eye level and openness in procedures and actions Observe - Register Inform. The contractor takes action. 6.

Operators Quality Work and Tools Two main types of tasks: Reguirements for executions Reguirements for state conditions Development of a quality monitoring plan with three levels of control

7 Operators Quality Work and Tools Two main types of tasks: Reguirements for executions Reguirements for state conditions Development of a quality monitoring plan with three levels of control Unannounced control, Planned Joint Control and Unplanned Joint Control Audits and documentation control GPS (check of presence and duration) JobManager (deadlines) Occupancy permits (registration and cancellation, road markings) 7.

8 The Operators Quality Work and Tools, continued Quality App 8.

9 The Operators Quality Work and Tools, continued Lack of Quality Requirements - Penalties Catalogue of penalties: Exceeding deadlines: 400 per day, 1000 per day for signs and guardrails Lack of occupancy permit and errors in road marking: 1500 Lack of registration and cancellation of occupancy: 400 Lack of quality (including documentation): per day. Joint control: 7000 per control Area (typically two areas a day) Charged penalties: Up to 2-3% in the first year of the large contracts Entreprise Entreprenør Journal nr. Emne (bodsgivende hændelse/kontroltype, fagområde) Dato for bod Bodsbeløb Totalbodsbeløb % af entrepris DRI-ND-1 Arkil A/S Haderslev kr ,00 1,04% DRI-ND-2 Arkil A/S Haderslev kr ,00 0,78% DRI-SD-3 Arkil A/S Haderslev kr ,00 0,28% DRI-OD-4 HedeDanmark Tåstrup kr ,00 0,73% HedeDanmark Tåstrup Overskridelse af tidsfrist ,00 HedeDanmark Tåstrup Manglende eller mangelful levering af dokumentation ,00 HedeDanmark Tåstrup Fælleskontrol , renhold ,00 HedeDanmark Tåstrup Uvarslet kontrol græsslåning, ,00 9.

Service Measurements Ministry of Transport wants specific feedback on performance Measurability of focus areas: Safety Capital maintenance and Service and

10 Service Measurements Ministry of Transport wants specific feedback on performance Measurability of focus areas: Safety Capital maintenance and Service and Aesthetics Model for Safety, we have a draft Methodology for Capital maintenance still remains Model for Service and Aesthetics is being tested. Needs calibrating. 10.

11 Service Measurements, continued Example: Service and Aesthetics 11.

12 Service Measurements, continued Example: Safety 12.

13 Service Measurements, continued Service Measurements Errors registrated OD4 (OD = Eastern Denmark) Vejnr Lokalisering KmFra - kmtil Vejside Jobtype Beskrivelse af problem Fotonr Blåt bånd eller ej Bemærkninger Ja = + Nej = ,5-128,6 H Ukrudtsproblem Kraftig indvoksning af hybenroser i kanten af nødsporet. De kommer op gennem revner i asfalten og breder sig kraftigt. Hybenroser i nødspor ,3-132,4 Vejdel 5 Tilkørselsrampe sydgående Rabat 8 cm Høj kant i sving fra kommunevej og ind på rampen ,2-143,3 Sideanlæg Lysemose Belægningsskade Der er store dybe huller i grusbefæstelsen både på adgangsveje og p-areal. Vandhullerne stinker af tis! M30-Lysemose_huller-igrus ,2-143,3 Sideanlæg Lysemose Belægningsskade Belægning omkring Infotavle ødelagt og delvist opbrudt M30- Lysemose_fliseskader ,2-143,3 Sideanlæg Lysemose Fejl på dør Yderdøren til dametoilettet lukker ikke rigtigt og toiletdøren til alm dametoilet kan ikke låses Ingen foto ,0-21,15 H Asfaltskade på delt sti Hul i asfalten på bro over stitunnel i Halsted. Hullet er fyldt med jord og ukrudt

Differences: Before and after A change of paradigm: focus from cooperation to control and penalties Logical consequence of the tender with a focus on lower cost Focus on monitoring is accepted - both

14 Differences: Before and after A change of paradigm: focus from cooperation to control and penalties Logical consequence of the tender with a focus on lower cost Focus on monitoring is accepted - both by contractors and the Road Directorate Changing approaches means cultural differences Limits for charging penalties are moved A new paradigm: Attention from the Ministry of Transport Documentation of community benefit from our efforts 14.

15 Questions and Comments 15.

16 16.

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