NOTE: at the time of this document s creation, General Solutions Video System is compatible with System Galaxy v7.1 (or higher).

Transkript

1 Revision 2.2

2 GCS General Solutions DVR Software Interface Manual Information in this document is subject to change without notice. No part of this document may be reproduced, copied, adapted, or transmitted, in any form or by any means, electronic or mechanical, for any purpose, without the express written consent of Galaxy Control Systems. Copyright protection claims include all forms and matters of copyrighted material and information, including but not limited to, material generated from the software programs which are displayed on the screen such as icons, look and feel, etc. Microsoft and Windows are registered trademarks of Microsoft Corporation. Copyright 2005 Galaxy Control Systems All Rights Reserved Table 1 Revision History Revision History Rev # Date Description /13/04 SG Software Manual for GCS General Solutions DVR Interface NOTE: at the time of this document s creation, General Solutions Video System is compatible with System Galaxy v7.1 (or higher) /3/ Copied existing SG7 NOTE for DVR Enabled option throughout manual. 2. Chapter 1: revised contents and layout; add Preface; omit doc conventions and moved keywords table to Appendix. Section emphasis to the existing SG 7 TECH NOTE regarding the enabling of DVR ENABLED option in the GCS Client Gateway Service 3. Chap 2: inserted Task 3b to emphasize enabling DVR Support in SG7 Inserted Section instructions to set the DVR Enabled flag in SG7 4. Troubleshooting Section - Added instructions in existing section 5.3 regarding enabling of. Added new Section 5.9 regarding symptoms of not having DVR Enabled flag properly set in SG7. 5. Appendix E: relocated keywords table used in this manual. 6. Other edits to style and format as appropriate. Galaxy Control Systems PO Box North Main Street Walkersville, MD

3 Software Interface Manual GCS General Solutions DVR Table of Contents 1 The GCS General Solutions DVR Interface Preface Introduction to SG s DVR Software Interface Overview of GCS DVR Interface for General Solutions About General Solutions Video System DVR Interface Diagram System Requirements PC & WorkStation Setup for GCS Viewer Task List: CONFIGURATION PROCEDURES (Task-1) DVR Network & Login Parameters (Task-2) General Solutions Client Software (Task-3) Registering DVR Support in System Galaxy Registering the General Solutions DVR Enable DVR Support option in Client Gateway Service TIME SAVER TIP: Filling out Configuration List (Task-4) Locating DVR & Camera screens (Task-5) Adding the General Solutions DVR (Task-6) Adding/Renaming the Cameras (Task-7) Linking Cameras with Readers & Inputs (Task-7a) Link a Camera with a Door Reader device (Task-7b) Link a Camera with an Input Device (Task-8) Validating Camera to Device Linking Operating GCS DVR Viewer About the DVR Viewer DVR Viewer - Runtime Modes DVR Viewer - Video Viewing Modes GCS General Solutions DVR Viewer Controls Getting Video with the GCS DVR Viewer Options for blocking GCS DVR Viewer Blocking Viewer from specific Workstations Blocking Viewer from auto-popping on Armed Alarms Getting Live Video in System Galaxy Get Live Video from a device icon on the Hardware Tree Get Live Video from the Device Status Screen Get Live Video from an Event on Loop Monitoring/Event Screen Get Live Video from an Alarm Event on the Alarm Screen Get Live Video from a device icon on the Graphics Screen Getting Video from Activity History Report Screen Troubleshooting Tips Getting video for the wrong camera/area DVR Settings tab not available in Door/Input screen

4 GCS General Solutions DVR Software Interface Manual 5.3 View Video option not displayed in SG short-menus View Video option not displayed in Graphics Screen Brand Name is not in DVR Type droplist (Add a DVR) Brand Name is not on the GCS DVR Viewer GCS Viewer opens but does not display video Cannot get Video in Standalone Mode GCS DVR Viewer is not popping/starting on Alarms Appendix A: Camera Validation List Appendix B: Ping the DVR List of Tables and Figures Table 1 Revision History... 2 Table 2 Configuration Task List for GCS General Solutions DVR Interface... 9 Table 3 Definition of Controls on the GCS General Solutions DVR Viewer Table 4 System Galaxy Camera Mapping Validation check list Figure 1 - System Interface Diagram for System Galaxy General Solutions DVR Interface... 7 Figure 2 - Product Registration Screen (bottom part) DVR Support option Figure 3 - The Menu Path to DVR and Camera screens Figure 4 - The GCS DVR Programming Screen (composite image) Figure 5 - The Camera Programming Screen (composite image) Figure 6 - SG Door/Reader Properties Screen (composite image) Figure 7- SG Input Properties Screen (composite image) Figure 8 - Starting GCS General Solutions Viewer from a Short-menu (composite image) Figure 9 - GCS General Solutions DVR Viewer / Live Mode Figure 10 - GCS General Solutions DVR Viewer / Retrieval Mode (historical/recorded) Figure 11 - Playback from an icon on hardware tree (composite) Figure 12 - Playback from a Device Status (composite image) Figure 13 - Playback from Loop Monitor Event Screen (composite image) Figure 14 - Playback from Alarm Screen with alarms (composite image) Figure 15 - Playback from Graphics Screen with Door and Input Icons (composite image) Figure 16 - SG Menu Path to View>Reports>Activity History (composite image) Figure 17 - Activity History Report Selections screen (composite image) Figure 18 - Playback from the DVR Report Screen (composite)

5 Software Interface Manual GCS General Solutions DVR 1 The GCS General Solutions DVR Interface 1.1 Preface This manual describes the registration, setup and operation of the GCS General Solutions DVR Interface within the System Galaxy Software. A note about NOTES: Original instructions include general notes. General Notes are are disignated with the word NOTE, IMPORTANT or WARNING. Original Instructions and General Notes always apply unless superseded by a versioned note. Versioned Notes are vital details that support ongoing changes to sofware functionality. They apply to the specified version (or higher) unless superseded by a later versioned note. NOTE = always read and apply as appropriate. IMPORTANT or WARNING = always read and apply as appropriate. SG-6.5 NOTE = always read and apply to SG6.5 (or later/higher) as appropriate. SG-7 NOTE = read only if you are using SG-7 (or higher) - apply as appropriate. 1.2 Introduction to SG s DVR Software Interface This following sections provide an overview of key details regarding the DVR Interface in SG. The GCS DVR Interface for General Solutions was first implemented in System Galaxy 7.1 software. The GCS General Solutions DVR Viewer Interface streamlines the Surveillance System and Access Control System by allowing on-demand video viewing from within the System Galaxy software. A user can select video from a distinct System Galaxy alarm or event message on monitoring screens and reports, as well as by individual devices (i.e. door, reader or other input) based on the setup of System Galaxy features. The DVR Unit provides continuous recording and sends video frames to GCS General Solutions DVR Viewer when requested from System Galaxy software. NOTE: the GCS DVR Interface for General Solutions supports the audio from a Digital Video and Voice Recorder (DVVR). See System Requirements list. SG 7 NOTE: Blocking the GCS DVR VIEWER on a per workstation basis and blocking the Viewer on Alarms is done via software options. See Section 4.1 for details. SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) IMPORTANT! It is recommended to complete the installation and setup of the GENERAL SOLUTIONS SYSTEM before configuring System Galaxy for the DVR Support/Interface. See the General Solutions documentation for installation and setup of the General Solutions equipment. 5

6 GCS General Solutions DVR Software Interface Manual 1.3 Overview of GCS DVR Interface for General Solutions The GCS General Solutions DVR Interface is an integrated part of System Galaxy v7.1 or higher. The main function of the DVR Interface is to provide the ability to link cameras (surveillance areas) with System Galaxy devices (i.e. doors/readers/inputs) and to allow automated and on-demand playback of live or recorded video feed. The playback of video is displayed by the GCS DVR Viewer window. The GCS DVR Viewer opens when an operator selects a view video option within System Galaxy. The GCS DVR Viewer can automatically open and play live video when an armed alarm is triggered. Video playback will be based on configuration and alarm priority. The View Video options are available throughout System Galaxy Short Menus after proper registration and configuration is completed. Chapter 1: Introduction, Overview, System Requirements, System Diagram, High-level Features Chapter 2: Registering and Configuring the DVR Interface in System Galaxy Chapter 3: Operating the controls on the GCS General Solutions DVR Viewer window Chapter 4: Getting Video with the GCS DVR Viewer in System Galaxy Chapter 5: Knowledge Base: tips for the GCS DVR Viewer in System Galaxy About General Solutions Video System Installation of DVR (and surveillance system) is independent of System Galaxy, as illustrated in the Interface Diagram (Figure-1). However, System Galaxy is dependant on General Solutions Video System to be configured properly and running in order for the DVR Interface to operate. The General Solutions DVR Unit utilizes typical LAN/WAN connection. Note: The SG Server interfaces with the DVR using the specified TCP/IP parameters of the DVR unit. The IP Connection Settings in System Galaxy s DVR Programming screen must match the parameters of the DVR Unit. See later sections of this manual. The General Solutions Client-Side Software can be installed on the SG Server and Workstations. However, System Galaxy can interface with the DVR from any PC without having the General Solutions Client Software installed or running. The General Solutions DVR supports multiple camera connections (16 max) per DVR Unit. System Galaxy devices (inputs/doors/readers) can be linked to cameras, thus allowing the ability to monitor areas where readers or sensors are placed. See section on setting up System Galaxy. NOTE: General Solutions Video System does not allow camera positions (PTZ) to be controlled from the GCS DVR Viewer. However, Camera positions can be controlled through the General Solutions Video System s client software. See General Solutions Product instructions. 6

7 Software Interface Manual GCS General Solutions DVR DVR Interface Diagram This diagram shows a Galaxy Access Control System with TCP/IP connection to a General Solutions Video System. Notice that there is not a direct connection between the System Galaxy hardware and the video surveillance hardware (i.e. DVR, cameras). Cameras are physically connected to the DVR on the video surveillance side. GCS DVR Interface uses a Network (TCP/IP) Connection to view a camera s video once the camera is linked a System Galaxy door or input. Figure 1 - System Interface Diagram for System Galaxy General Solutions DVR Interface General Solutions Video System General Solutions Video System SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) 7

8 GCS General Solutions DVR Software Interface Manual System Requirements The following list constitutes minimum requirements for interfacing with GENERAL SOLUTIONS. The SG Server/ PC must be running System Galaxy v7.1 or higher. The SG Server/ PC must have LAN/WAN connectivity to interface with the General Solutions Video System Note: The connection type between SG and the DVR is independent of the connection type between SG and the SG Hardware. The connection type (i.e. LAN, RS232, etc.) between SG Software and System Galaxy Controllers may vary depending on which version of System Galaxy software is being used, but has no bearing on connection type with the DVR. The controller panels and their peripheral devices (readers, inputs, etc.) do not connect directly to the DVR Unit or its cameras. The DVR Support must be registered in the System Galaxy software The DVR Support checkbox must be checked in GCS Client Gateway Service (Options tab) for System Galaxy 7.x (or higher). See Section for instructions. System Galaxy must use Login parameters that match the DVR Unit Settings System Galaxy must use Network parameters that match the DVR Unit Settings OPTIONAL: SG Server or Workstation may need a sound card and speakers to support the audio from a General Solutions Digital Video and Voice Recorder (D V V R ). OPTIONAL: General Solutions Client Software may be installed on the SG-Server or any WorkStation. (Refer to General Solutions Product instructions for correct installation). If time synchronization is desired, a common external clock source/service must be used. Note: Time synchronization is done at the operating system level (not at the software application level) for this product. NOTE: At the time of this manual s creation, System Galaxy V7.1 is compatible with the SDK for General Solutions DVR. NOTE: To support changes in System Galaxy software this manual is amended with versioned tech notes. Versioned tech notes may supersede the original or prior functionality. See Section 1.2 for a description and example of versioned tech notes. SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) 8

9 Software Interface Manual GCS General Solutions DVR 2 PC & WorkStation Setup for GCS Viewer This Chapter describes how to register and configure System Galaxy to interface with the DVR, how to configure the devices and how to validate the camera/device connections. IMPORTANT! It is recommended to complete the installation and setup of the GENERAL SOLUTIONS SYSTEM before configuring System Galaxy for the DVR Support/Interface. 2.1 Task List: CONFIGURATION PROCEDURES The Task List below outlines the steps to registering, programming and validating the configuration. Table 2 Configuration Task List for GCS General Solutions DVR Interface Configuration Steps Original References Task 1. Getting network connection settings and login parameters for the DVR Unit. Task 2. General Solutions Client Software: Installation of this software is not mandatory for SG to interface with the DVR. Task 3. Registering GCS DVR Interface in System Galaxy See Section 2.2 of this manual. Additional Resource: may be found in the General Solutions Product documentation See the General Solutions Installation and Product documentation for instructions. Section 2.4 of this manual. Task 3b SG7.x (or higher) must enable (check) DVR Support option in Client Gateway Service Options tab TIME SAVER TIP: about recording DVR/Camera configuration Note: if you are interfacing with a lot of cameras or with multiple DVR s you will want to fill out this list as you configure (i.e. during tasks 4-7). Task 4. Locating the DVR and Camera Programming screens Task 5. Adding the DVR to System Galaxy Software Task 6. Adding the Cameras to System Galaxy Software Task 7. Linking cameras with Readers/Inputs in SG Task 8. Validating the DVR and Camera connections for the GCS DVR Viewer Section 2.5 of this manual. Section 2.6 of this manual. Section of this manual. Section of this manual. Section 2.7 of this manual. Section 2.8 of this manual. 9

10 GCS General Solutions DVR Software Interface Manual 2.2 (Task-1) DVR Network & Login Parameters Obtain the network IP Address from the DVR Unit. The DVR s IP address will be used in setting up the General Solutions Video System. System Galaxy must use the same parameters as the DVR in order to interface with the surveillance equipment. To find the DVR IP Address at the DVR, open the DVR s Software Application and go the Setup screen. This is the software that resides on the DVR Unit itself and may require a password. Or - Request IP settings from Site Administrator or IT Professional for assistance with passwords as needed since passwords are unique/site specific. Or - Use DOS Shell to get the IP Address from the DVR Unit: 1. From the Window s [Start] button on the DVR, click the Run option. o When the DVR/SERVER UNIT software is running you can use the Windows keyboard hotkey that is located between the left-hand <Ctrl> and <Alt> keys to get the Start Menu to display. o Use the <up-arrow> key to move to and select/highlight the Run option. Then press the keyboard <Enter> key to open the Run Window. 2. In the Run Window s [Open] field type cmd. The Window s shell will open. 3. Type ipconfig at the prompt. The IP Address should be returned to the DOS Shell. IMPORTANT Installer will want to coordinate with customer about creating a Login for System Galaxy. Logins/Rights/Permission may be limited to number of concurrent connections. You need to obtain the following: The DVR Unit IP Address A valid login Name A valid Password 2.3 (Task-2) General Solutions Client Software Installation, setup and operation of the General Solutions Client Software are covered in the Product Documentation for the General Solutions Video System. General Solutions Client Software can be installed on the System Galaxy SG Server or workstation as desired. However, installation the General Solutions Client Software is not mandatory. System Galaxy s DVR Interface can connect to the General Solutions DVR even if the General Solutions Client Software is not running or not installed. IMPORTANT: It may be necessary to configure additional Login ID s for the System Galaxy DVR Interface. There may be a limit to the number of logins allowed under a single Login ID. Logins may be case sensitive. 10

11 Software Interface Manual GCS General Solutions DVR 2.4 (Task-3) Registering DVR Support in System Galaxy Use this Manual to assist with registration, setup and operation the General Solutions DVR Interface. Refer back to main SG-Software Guide for the normal installation/upgrade instructions.! New Installation will always require registration of SG System. Refer to SG-Software Guide.! Adding General Solutions to an existing system does require registration. See below Registering the General Solutions DVR The General Solutions DVR is registered in the Product Registration Screen using the following steps. 1) Open Product Registration screen - from menu options Configure>Options>Registration>System. Check the DVR Support check-box (at the bottom of the list) Complete normal registration process as needed. See the main SG Software Manual for remaining registration requirements. Click [Apply] button Click [OK] button 2) Perform the registration for System Galaxy workstation as needed. 3) Restart System Galaxy software application after registration is complete. SG 7 NOTE: SG-7 continues to use the same DVR Support option as the prior 6.05 release. Figure 2 - Product Registration Screen (bottom part) DVR Support option 1 The DVR Support option must be checked. 2 Click [Apply] button after completing any remaining registration settings Click [OK] 3 Apply SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) 11

12 GCS General Solutions DVR Software Interface Manual Enable DVR Support option in Client Gateway Service If the System Galaxy version is SG7.x or higher, the DVR Support option must be enabled in the GCS Client Gateway Service using the following steps: 1) Open the GCS Client Gateway Service window - from the desktop System Tray (right side of the taskbar). To do this the, user must double click the on the Client Gateway ICON. 2) Open the Option Settings tab - from Gateway s Service window s menu. To do this, the user must select Setup > Configure...; then select the Option Settings tab. Check the DVR Support Enabled check-box Click [Apply] button Click [OK] button 3) Close the.gcs Client Gateway Service window by clicking the [X] button on the top of the window. 4) Click the [Hide GUI and Keep Service Running] button to return the service to the task tray. IMPORTANT: If the Gateway Service is inadvertently stopped, then the service must be restarted to restore Event Monitoring to the System Galaxy program (i.e. all workstations will temporarily stop receiving events for the loops until Client Gateway service is running. Loops and panels continue to operate offline in a fully functional mode. Event Buffers are retransmitted to the database if the panels were off-line from the database once the GCS Communication Service and GCS DBWriter Service are restored. IF only the Client Gateway offline, then the real-time events that occurred are available in the database (i.e via Activity History Reports). 1) To restart the Client Gateway Service, user must open the Services Manager window by one of the following paths: Right-click the My Computer ICON on the desktop and pick Manage from the short menu. Then navigate the Services ICON on the object tree. Click the Windows [Start] button and select Settings > Control Panel. Double-click on Administrative Tools. Double-click on Services. 2) Scroll down to the GCSClientGWservice in the list of Services. Right-click the GCSClientGWservice name and choose Start from the short menu NOTE: Services are explained in detail in the Main SG-7 Software Manual (first or second editions) SG 7-2 NOTE: SG-7.2 or higher may come with the SG Services Manager. Starting/restarting services can be handled via this utility if it is running. (The SG Services Manager is described in the main Software Manual for SG-7 Second Edition) 2.5 TIME SAVER TIP: Filling out Configuration List TIME SAVER TIP: In Section 2.8(Task 8), installer validates camera-to-device linking and video retrieval for each Galaxy device. A form is provided in that section (also in Appendix-A in the back of this manual). Installer can write down the setup on the Validation List during following tasks (4 through 7). This way the installer already has the list filled out and is ready to perform the Validation. Note: if you are interfacing with a lot of cameras or with multiple DVR s you will want to fill out this list as you configure (i.e. during tasks 4-7). 12

13 Software Interface Manual GCS General Solutions DVR 2.6 (Task-4) Locating DVR & Camera screens New DVR & Camera menu options are added to the System Galaxy Configure>Hardware Menu: Select the DVR s option to open the DVR Programming screen where operator must add the DVR to System Galaxy. Once the DVR has been added, select the DVR Cameras option to open the Camera Programming screen where operator can add or rename the cameras in System Galaxy. Figure 3 - The Menu Path to DVR and Camera screens Open the DVR Programming Screen Open the Camera Programming Screen 13

14 GCS General Solutions DVR Software Interface Manual (Task-5) Adding the General Solutions DVR The following steps describe adding a DVR Server Unit to System Galaxy. 1. Open the DVR Programming Screen from the SG Main Menu, by selecting Configure/Hardware and choose the DVR s option. << The DVR Programming Screen displays.>> 2. Click the [Add] button in the DVR screen to add a DVR. 3. Enter a name for the DVR in the [Name] field. (i.e. DVR Unit 01 ). This name will appear in the [Select a DVR] droplist on the DVR and Camera Programming screens and in the Reader/Input Properties screens. 4. The ID Number is automatically assigned by System Galaxy. 5. Choose the General Solutions from the [DVR Type] picklist. 6. Enter the IP address of the DVR Server Unit. 7. Enter the User Name and Password (logon): Enter the [User Name] to match the DVR unit s configuration. This can be found in the DVR Software in the Setup screen. System Galaxy s configuration must match what is set at the DVR. 8. Save Configuration: Click the [Apply] button to save settings. 9. Restart System Galaxy software. NOTE: Use the [edit] and [delete] buttons respectively to edit or delete an existing DVR Unit configuration. Figure 4 - The GCS DVR Programming Screen (composite image) 14

15 Software Interface Manual GCS General Solutions DVR (Task-6) Adding/Renaming the Cameras The following steps describe adding a Camera to an existing DVR in System Galaxy. The DVR must be programmed first. See the previous section about Adding a DVR if needed. 1. Open the DVR Programming Screen from the SG Main Menu, by selecting Configure/Hardware and choose the DVR Cameras option. << The Camera Programming Screen displays.>> NOTICE: there are automatically 16 default cameras present in the screen for the new DVR. 2. Select the desired DVR Unit from the [Select a DVR] picklist. 3. Select the desired camera from the droplist and click [Edit] button to rename as desired. 4. Type in a Logical Name for the camera (i.e. Lobby Cam 02 ). Note: If editing an existing camera, the desired camera can be select from the [Select a Camera] droplist. 5. Enter the Camera number that matches the camera ID at the DVR Unit. For example: if you want to create a link to a camera that is setup at the DVR Unit to be camera 2, then set this field 2 in this screen so they will match/connect. 6. Click the [Apply] button to save changes. Once a camera is saved it will display in the [Select a Camera] droplist. 7. Restart System Galaxy software. NOTE: Use the [add] and [delete] buttons respectively to add or delete an existing Camera. Figure 5 - The Camera Programming Screen (composite image) In this example, the selected camera ( Lab Camera ) will link/connect to camera 8 at the DVR Unit. 15

16 GCS General Solutions DVR Software Interface Manual 2.7 (Task-7) Linking Cameras with Readers & Inputs Cameras can be linked with a Door Reader, Elevator Reader or other Input Device. This is done in the Properties screen for the desired reader/input device. Once a device is linked a camera, the user can initiate live video streaming from the SG short-menu option, View Live Video. The DVR Camera Settings tab displays in the Reader and Input Properties screens when a DVR has been registered in System Galaxy. The DVR and Camera droplists are populated with the names of the DVR Unit(s) and Camera(s) programmed in the DVR and Camera Programming screens (this section, parts 4a and 4b) (Task-7a) Link a Camera with a Door Reader device 1) Open the Door Properties screen (from the Menu Bar, select Configure>Hardware>Door/Reader) TIP ~ Open Door Properties screen from short-menu by right-clicking the desired door/reader icon in the Hardware Tree, then selecting the Properties option as illustrated. Loop, Controller and Reader Name fields should auto-fill to desired values when screen opens. Note: Elevator (red door icon not shown) will behave the same. 2) Choose the desired Loop, Control Unit and Reader Name from drop lists as necessary. 3) Select the DVR Camera Settings tab and click [Edit] button (fields become enabled). 4) Pick the desired DVR and Camera from the drop lists. 5) (optional) Set the Ack option to checked to allow the reader to trigger an alarm if desired. This option is located in the Alarm Options tab. NOTE: that an alarm condition will automatically start up GCS DVR Viewer and live video feed plays back for the highest priority alarm. 6) Click [Apply] button to save changes. Note: User can link more than one Reader with a Camera, but not more than one camera to a Reader. You can edit this screen later to change which camera or DVR you wish to link/associate. Note: You can disassociate the reader/door from any camera by setting the [Select DVR] field to NONE. Figure 6 - SG Door/Reader Properties Screen (composite image) 16

17 Software Interface Manual GCS General Solutions DVR (Task-7b) Link a Camera with an Input Device 1) Open the Input Properties screen (from Menu Bar, select Configure>Hardware>Input Devices) TIP ~ Open Input Properties screen from short-menu by right-clicking the desired input icon in the Hardware Tree, then selecting the Properties option as illustrated. Loop, Controller and Input Name fields should auto-fill to desired values when screen opens. 2) Choose the desired Loop, Control Unit and Input Name from drop lists as necessary. 3) Select the DVR Camera Settings tab and click [Edit] button (fields become enabled). 4) Select the desired DVR and Camera from the drop lists. 5) Set the Show in Tree option to checked to allow the input s camera option to be selectable from the short-menu in the SG Hardware Tree. 6) Set the Acknowledge option to checked to allow the input to trigger an alarm if desired. NOTE: that an alarm condition will automatically start up GCS DVR Viewer and live video feed. 7) Click [Apply] button to save changes, then refresh Hardware Tree (close and re-open) to display the input icon in the tree. Hardware Tree can be refreshed/reopened from the View Menu. Note: User can link more than one Input with a Camera, but not more than one camera with an Input. You can edit this screen later to change which camera or DVR you wish to link. Note: You can disassociate the input from any camera by setting the [Select DVR] field to NONE. Figure 7- SG Input Properties Screen (composite image) 17

18 GCS General Solutions DVR Software Interface Manual 2.8 (Task-8) Validating Camera to Device Linking Once the configuration is complete, test out the input / reader devices to prove they are correctly mapped to the corresponding camera and that you can connect to each camera / display video for the area you expect. Follow the numbered steps to test each device. (The table below will assist your verification). 1. Select the Event Monitoring Screen ( System Galaxy is running and connected to loops) 2. Open the Hardware Tree and expand the objects to see all inputs and readers (remember that an input requires the Show in Hardware Tree option to be checked. See section The Hardware Tree may require closing and reopening to refresh the object tree.) 3. Induce an event for the device from hardware tree icon (i.e. right-click the icon and pulse or shunt). 4. Select the resulting event on the Event screen and right-mouse-click to pick the View Live Video option from the short-menu. See Figure-8 in Chapter 3 for an example. 5. Verify the DVR Viewer opens/displays video for correct area. Trouble Shooting Tips in Chapter 5 6. Unshunt any input after verification is complete. (inputs only) 7. Repeat steps 3 through 6 for each device in the list. Camera Connections Validation List (extra copy in the back see Appendix A) DVR NAME: DVR LOCATION: Device Name/type (Front Door / reader ) Camera # ( 1 ) Camera Name ( Lobby Cam ) Location/Area Displayed (Front Door and Lobby Area) Check Good

19 Software Interface Manual GCS General Solutions DVR 3 Operating GCS DVR Viewer Operating the GCS DVR Viewer within System Galaxy is simple. The GCS General Solutions DVR Viewer opens when a camera-linked-device (or its status or message) is selected and a view video command is generated from that device s short-menu. In the figure below, the door reader to the Computer Room is linked to a camera. Select and right-clicking the green door icon in the hardware tree will open the short-menu. Then user can select the View Live Video option to open/start the GCS General Solutions DVR Viewer. Figure 8 - Starting GCS General Solutions Viewer from a Short-menu (composite image) 1 Right-mouse-click the device icon and click the View Live Video option on the short-menu 2 The General Solutions Viewer opens and plays live video. NOTE: SG short-menus are displayed when user performs a right-mouse-click on a device icon (or status or message). If the device is linked to a camera the view live video option will be on the shortmenu. These methods of getting live video are discussed in detail in following sections of this chapter. SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) 19

20 GCS General Solutions DVR Software Interface Manual 3.1 About the DVR Viewer DVR Viewer - Runtime Modes NORMAL/Auto-Run MODE: The GCS DVR Viewer opens and plays live video when user selects the View Live Video option on any short-menu. The View Live Video option displays on short-menus only for devices (or their messages) that are linked to a camera. See section 2.6 for instructions on linking cameras. See remaining sections in this chapter for details on getting video feeds. NOTE: The DVR Viewer can be individually disabled on a per workstation basis. See Section 4.1 for info on enabling/disabling the Viewer on individual workstations. IMPORTANT TIP: if DVR Viewer is closed, it can be restarted by selecting the View Live Video option from a short-menu by right-clicking an event or alarm message associated with a camera. SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) STANDALONE MODE (diagnostic only) the DVR Viewer can run independently of SG (for trouble shooting purposes) when correct connection parameters for logon and password are supplied. To find GCS General Solutions executable, right-click the window s [Start] button and select the Explore option. Navigate to the C:\Program Files\System Galaxy\ General Solutions and double-click the GCS_GeneralSolutions.exe. Enter the correct Logon and password parameters. Enter the correct Logon and password parameters found under the [Settings] button. See Figure 9 and Table 3 in Section DVR Viewer - Video Viewing Modes GCS General Solutions Viewer has two viewing modes that can be picked from the [Live] or [Retrieve] buttons. Both Live and Recorded feeds are accessible from this DVR Viewer and are available from as far back as the DVR memory buffer can hold. See manufacturer s information for DVR memory limits. Getting Live Video: the DVR Viewer allows user to see live feed by two methods: 1. Select the View Live Video option from a short-menu for a device, event or message in a System Galaxy screen. Convenient short-menu options have been added throughout SG for quick retrieval of video feeds. Note: This will restart the DVR Viewer if it has been closed. 2. Also when the user selects a camera from the [Select Camera] droplist and clicks the [Live] button. See Section figures and tables for details. Note: Video feed always starts in single camera view. Split screen camera view is available in live mode. Getting Recorded Video: the DVR Viewer allows user to retrieve recorded feeds by two methods: 1. Select the View DVR Video option from a short-menu for a report line item that is associated with a device that is linked to a camera. Note: The Playback Controls become enabled/usable in this mode. See Section figures and tables for details. 2. When the user selects a camera from the [Select Camera] droplist, enters the desired date and time, clicks the [Retrieve] button. Note: The Playback Controls become enabled/usable in this mode. See Section figures and tables for details. NOTE: Recorded/Retrieval Mode returns clips of video that start on the whole hour before clip is returned. SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) 20

21 Software Interface Manual GCS General Solutions DVR GCS General Solutions DVR Viewer Controls The following picture shows a composite image of the GCS General Solutions Viewer window. Buttons, drop lists, and fields are dynamically enabled/disable based on the selected Viewing Mode. See section for description of video modes. Connection settings are available in Live Mode. PTZ, Focus and Preset Control buttons show in Live Mode. Playback Controls show in Retrieval (recorded) Mode. Figure 9 - GCS General Solutions DVR Viewer / Live Mode See Table 3 for definitions by function. Select Camera droplist to choose the camera. Settings button allows user to edit the connection parameters. Select Viewing Mode droplist to choose the Live or Retrieval (recorded) modes. Display Control buttons (live mode only) allow user to Pan/tilt/zoom and focus cameras as well as go to preset positions. (Preset positions are set at the DVR) Video Session Pane: image shown at 320 x 240 pixel resolution. Other image size/resolutions are available and are controlled by the DVR Unit s Software program. 21

22 GCS General Solutions DVR Software Interface Manual Figure 10 - GCS General Solutions DVR Viewer / Retrieval Mode (historical/recorded) See Table 3 for definitions by function. Calendar Control (DATE): allows user to choose a date for video retrieval. Note: the recorded images are archived at the DVR Unit according to Manufacturers specifications. Time Control: allows user to choose a time for video retrieval. Note: the recorded images are archived at the DVR Unit according to Manufacturers specifications. Playback Controls: these buttons allow user search, play, reverse and skip frame by frame. Real-time Clocking: displays in Retrieval Mode and shows the DVR Unit s clock time. Slider Bar: shows relative point in time of playback in the returned video clip. Note: System Galaxy adds approximately 30 seconds to the start time on video retrieval. 22

23 Software Interface Manual GCS General Solutions DVR Table 3 Definition of Controls on the GCS General Solutions DVR Viewer Controls and Buttons Described The Camera drop list (on top right) allows user to select the camera to display. [ Camera ] droplist [ Live ] & [Retrieve] buttons Video Session Pane always available always available (not pictured here see Figure 10 for picture of the video pane) The contents of this list are dependent on the DVR Unit and System Galaxy configurations. The camera names are defaulted when the DVR Type field is set to General Solutions. User can rename a camera in System Galaxy in the Camera Programming screen (See Section 2.5.2) 16 cameras automatically populate per DVR unit and user can deleted any unused cameras in the Camera Programming screen (See Section 2.5.2) to shorten the list of cameras in the DVR Viewer window. Viewing Mode field controls/switches between live and historic video feed. See section for details. When the Live Mode option is selected The session pane will display live video for the current camera selection. The PTZ, Focus and Preset Control Buttons will be present. When the Retrieval Mode option is selected The session pane can display recorded feed for the current camera selection and the chosen date/time. The Playback Control Buttons will be present. The Video Session Pane is the area where the video feed will display when the appropriate Mode and Camera selections have been made. [ Real-Time Clock ] Real-Time clocking is part of the returned video clip/frame. Real-Time clocking shows the time/date from the DVR Unit. Video Size Allows user to switch between available video size displays that are controlled at the DVR. 23

24 GCS General Solutions DVR Software Interface Manual Controls and Buttons Described [ Settings ] Available in Live Mode The settings button opens the Network Parameters dialog box. Settings dialog Enter the network and logon parameters if needed to switch between DVR s Use the same login parameters as the SERVER SOFTWARE program at the DVR Unit. NOTE: the Password and Confirm Password fields must match. PTZ FOCUS & PRESET Controls Pan-tilt controls allow user to move camera at will Zoom and Focus controls allow user to zoom and focus [Go to Preset] droplist allows user to choose preset positions, which are configured at the DVR Unit. [ Rewind ] Plays recorded video in reverse (backwards). Available in Retrieval Mode [ Pause ] Pauses playback of recorded video Available in Retrieve Mode [ Play ] Available in Retrieval Mode Plays the video feed at normal playback rate. Record/Playback rates are equal and are not determined by System Galaxy. The rate is programmed to be at DVR unit. 24

25 Software Interface Manual GCS General Solutions DVR Controls and Buttons Described [ Frame Forward ] [ Frame Forward ] Slider Bar [ Time ] selection field [ Date ] drop calendar Available in Retrieval Mode Available in Retrieval Mode Available in Retrieval Mode Frame Forward button allows user to skip forward one frame at a time. The user may need to stop the playback by clicking the stop button to use the frame forward control. Frame Forward button allows user to skip forward one frame at a time. The user may need to stop the playback by clicking the stop button to use the frame forward control. Shows position of playback in video clip during retrieval mode. The Time field displays in Retrieval Mode. User can set the hour, minutes and seconds of the video feed by over typing the value shown or using the up/down buttons. The Up/Down arrow buttons allow user to increment/decrement to desired value in the highlighted segment of the Time field. The Date Time field displays in Retrieval Mode. User may choose a date in the current month or move the calendar to a different month or even change the year. A red circle indicates the current day if the current month is in view. Available in Retrieval Mode 25

26 GCS General Solutions DVR Software Interface Manual 4 Getting Video with the GCS DVR Viewer Once the General Solutions DVR and Cameras have been setup, registered and configured in System Galaxy, the user will have the ability to start the GCS General Solutions DVR Viewer. A device must be linked to a camera in order to trigger the video streaming from and event message or device icon. If a camera has not been linked to a device (reader/door/input), the user will only be able to select that camera from the open GCS DVR Viewer s [Select Channel] droplist. 4.1 Options for blocking GCS DVR Viewer Blocking Viewer from specific Workstations A customer may want the GCS DVR Viewer to be disabled at some workstations and not at others. The GCS DVR features will be available by default at down-line SG Workstations once the DVR is registered at the LCS/SG-Server. To disable the GCS DVR features at an individual PC, set the DVR Enabled option. Disabling the DVR Viewer will mean that the DVR Settings tabs are not available in the Reader and Input Properties screen and that the View Live Video option is not available from System Galaxy Short Menus. The auto playback on Alarm screen will also be disabled. This applies on a per workstation basis. Other PC s will still be able to see video and set configurations. NOTE: To disable the GCS DVR Viewer at an individual workstation, set the DVR Enabled checkbox: 1) Navigate to SG Main Menu>Configure/Options/Workstation Options. 2) Select the General Options tab in the Workstation Options screen. 3) On the lower left-hand side of the screen set the [DVR Enabled] checkbox as desired: unchecked disables the GCS Viewer (DVR Viewer will not start/run in SG) checked enables the GCS Viewer (DVR Viewer will start/run in SG) Blocking Viewer from auto-popping on Armed Alarms NOTE: To enable/disable the GCS DVR Viewer from auto-popping on incoming Alarm: 1) Navigate to SG Main Menu>Configure/Options/Workstation Options. 2) Select the Alarm Options tab in the Workstation Options screen. 3) On the right-hand side of the screen set the [Automatically Call Up DVR] checkbox as desired: unchecked stops the Viewer from auto-popping on alarm (DVR Viewer will not auto-pop) checked allows the Viewer to auto-pop on incoming alarm (DVR Viewer will auto-pop) SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) 26

27 Software Interface Manual GCS General Solutions DVR 4.2 Getting Live Video in System Galaxy There are five ways to get live video in the System Galaxy. This section includes instructions and pictures to describe each way to start live video streaming in the GCS General Solutions Viewer Get Live Video from a device icon on the Hardware Tree The View Live Video option is available on the short-menu when a [Door/Reader icon] or an [Input icon] is selected from the Hardware Tree in System Galaxy. 1) Right-click on a [Reader Icon] or [Input Icon] in the SG Hardware Tree that has been linked to a camera. NOTE: Elevator icons (red door icon) will behave the same as standard door icon. 2) Select the View Live Video option from the short-menu: This opens the GCS General Solutions DVR Viewer and shows Live Video feed for the camera linked to the device. IMPORTANT: For trouble shooting tips see Chapter 5. Figure 11 - Playback from an icon on hardware tree (composite) Right-mouse-click the selected device icon that is linked to a camera Then select the View Live Video option on the short-menu The GCS DVR Viewer opens and plays live video session for the camera linked to that reader/input device 27

28 GCS General Solutions DVR Software Interface Manual Get Live Video from the Device Status Screen The View Live Video option is available on the short-menu from a Device Status item: 1) Open the Device Status window by selecting View>Device Status from the SG main menu and select the desired Status Group with the desired readers and inputs included (or add/edit a Status Group as needed). Click [OK] to open the Device Status screen. 2) Right-click a [Device Status icon/item] linked to a camera to get the short-menu. 3) Select the View Live Video option from the short-menu: This opens the GCS DVR Viewer and shows Live Video feed. IMPORTANT: For trouble shooting tips see Chapter 5. Figure 12 - Playback from a Device Status (composite image) Right-mouse-click the selected device status that is linked to a camera Then select the View Live Video option on the short-menu The General Solutions Viewer opens and plays live video session for the camera linked to that reader/input device 28

29 Software Interface Manual GCS General Solutions DVR Get Live Video from an Event on Loop Monitoring/Event Screen The View Live Video option is available on the event item s short-menu in the Loop Monitoring screen. The Loop Monitoring screen and the Alarm Event screen are opened by default when System Galaxy is started running. The screens show active logging of events and alarms depending on 1) From the Event screen, right-click an Event which is linked to a camera to get the short-menu. 2) Select the View Live Video option from the short-menu: The GCS DVR Viewer opens and shows Live Video feed. Figure 13 - Playback from Loop Monitor Event Screen (composite image) Right-mouse-click the selected message from a door/reader/input device that is linked to a camera Then select the Reader Commands option and the View Live Video option on the short-menus The General Solutions Viewer opens and plays live video session for the camera linked to that reader/input device 3 29

30 GCS General Solutions DVR Software Interface Manual Get Live Video from an Alarm Event on the Alarm Screen Viewing live video is available from the Alarm screen: 1) The GCS DVR Viewer automatically opens when an armed alarm comes in for a device that is linked to a camera. Also, users can still right-click an Alarm Event from the Alarm events List. Select the View Live Video option from the short-menu. Note: In the mini Graphics pane the user can right-click the graphic icon just as in the normal graphics screen. 2) The GCS DVR Viewer opens and shows live video feed for the highest priority alarm when the alarm device is in the ARMED condition. If a device is activated when it is in the unarmed condition, the DVR Viewer will not automatically start up. However user can start Live video from the Event screen as described in Section SG 7 NOTE: DVR Support Enabled must be ON in Client Gateway (see Section 2.4.2) Figure 14 - Playback from Alarm Screen with alarms (composite image) Incoming alarm automatically opens the DVR Viewer window and video displays. a) User can still right-click an Alarm Event and select the Input Commands option and the View Live Video option on the short-menu User can also get the View Live Video option on the short-menu from a graphic icon as shown The General Solutions Viewer opens and plays live video session for the camera linked to that reader/input device 30

31 Software Interface Manual GCS General Solutions DVR Get Live Video from a device icon on the Graphics Screen The View Live Video option is available on the short-menu from the Graphics screen: 1) From the SG menu, select View>Graphics and right-click a Door or Input icon of a device that has been linked to a camera to get the short-menu. 2) Select the View Live Video option from the short-menu: The GCS DVR Viewer opens and shows video feed with Real-Time clocking/time stamp. Remember that the clocks on the System Galaxy PC s and the DVR unit should be synchronized to a common master clock source for accurate clocking/time stamping. Figure 15 - Playback from Graphics Screen with Door and Input Icons (composite image) Note: the GCS DVR Viewer opens when View Live Video is selected Right-mouse-click the device icon on the Graphic screen that is linked to a camera. Then select the View Live Video option on the short-menu. The General Solutions Viewer opens and plays live video session for the camera linked to that reader/input device 31

32 GCS General Solutions DVR Software Interface Manual 4.3 Getting Video from Activity History Report Screen System Galaxy allows operator to get recorded video from the Activity History Report screen. A digital video clip can be started from the Report screen by right clicking the message line on the Report screen and selecting the View DVR Video. The following pictures /instructions illustrate the abbreviated steps to open the DVR Report screen. To open the DVR report screen, user must setup an Activity History Report and include the desired selections (events) as needed. 1. From the main menu in System Galaxy application, select View>Reports>Activity History. The Activity History Report Selections screen will open. Figure 16 - SG Menu Path to View>Reports>Activity History (composite image) User selects View Menu Then Report Then Activity History in System Galaxy << continue to next page for instructions >> 32

33 Software Interface Manual GCS General Solutions DVR Once the Report Selections screen is open, user must choose the desired events by checking the appropriate options to specify which activities (events) to include. 2. Select the desired loop and the devices to select by on the left side of desired tabs. 3. Click (check) the events to include in the Reader/Door tab from the Specify activities to include group of check-boxes. 4. Click (check) the events to include in the Input Devices tab from the Specify activities to include group of check-boxes. 5. Click (check) the DVR View check-box on the bottom right corner of the Report Selections screen. 6. Click [View Report] button to open the DVR Report screen in the System Galaxy window. Figure 17 - Activity History Report Selections screen (composite image) After choosing desired readers and inputs and setting up desired options, the user must check the DVR View checkbox << continue to next page for instructions >> 33

34 GCS General Solutions DVR Software Interface Manual Once the SG DVR Report screen is open, user may start recorded video for certain events where device (reader/door/input) is linked to a camera/dvr Unit. Choose the desired events by checking the appropriate options to specify which activities (events) to include. 7. Right-click the desired event (line item) on the DVR Report screen. 8. Select the short-menu option to View DVR Video. 9. The GCS DVR Viewer will open and start video from 30 seconds prior to the event s timestamp. Remember that the system clocks on both the [System Galaxy PC s] and the [physical DVR Unit] should be synchronized to the same master clock source for accurate clocking/time stamping and synchronization between the System Galaxy device and the video stream. Figure 18 - Playback from the DVR Report Screen (composite) Right-mouse-click the selected event that is linked to a camera Then select the View DVR Video option on the short-menu The General Solutions Viewer opens and plays live video session for the camera linked to that reader/input device 34

35 Software Interface Manual GCS General Solutions DVR 5 Troubleshooting Tips 5.1 Getting video for the wrong camera/area 1. Check that the correct camera is linked to the device in the SG software screens (revisit Section 2.6 about linking readers and input devices to cameras). If the device-to-camera mapping appears to be correct, then check the physical connections between the cameras and DVR either swap your physical camera connections or rename your cameras in System Galaxy Programming screen (section 2.5.2). 2. Check that the camera name in SG is correctly programmed to the desired Camera ID number. If the device-to-camera mapping appears to be correct, then check the physical connections between the cameras and DVR either swap your physical camera connections or rename your cameras in System Galaxy Programming screen (section 2.5.2). 3. Check that the camera is physically installed in the position expected and the cable is physically connected to the camera and to the DVR Unit to the video port intended for the desired area. Correctly connect the cameras at the DVR Unit. 4. Restart System Galaxy after programming changes or to ensure previous changes were initialized. 5.2 DVR Settings tab not available in Door/Input screen 1. Verify that the DVR Support System Registration is complete and valid (not expired). Section Verify that the DVR Enabled option is enabled. See Section 4.1 for instructions. 3. Verify that the correct DVR Type is set in the DVR programming screen (Section 2.5.1). 5.3 View Video option not displayed in SG short-menus 1. Verify that the DVR Support System Registration is complete and valid (not expired). Section Verify that the DVR Enabled option is ON in Client Gateway. See Section Verify that the DVR BLOCKING is not enabled section Verify that the correct DVR Type is set in the DVR programming screen (Section 2.5.1). 5. Check that the reader/input device is correctly linked to a camera (Section 2.6). 6. Verify that incoming events are time-stamped later than the time of the camera linking in SG Camera Programming screen. Events that came in from that device before the linking will not have the option to view video. User may wish to restart/re-open the target screen (i.e. Hardware Tree, Event Screen, Device Status Screen, Graphic screen or DVR Report screen) to reset software. Also user can restart System Galaxy. Note: video cannot be initiated or retrieved for messages, alarms or graphics that occurred before the camera is linked to the device. Once the camera is linked, messages from that point on can be use to initiate video streaming. 7. Restart System Galaxy after programming changes or to ensure previous changes were initialized. 5.4 View Video option not displayed in Graphics Screen 1. Check that the target device is correctly linked to a camera. See Section 2.6 for instructions. 2. Remove and re-add the graphic icon on the Graphic screen to begin seeing the video linking option. (The device must be linked to the camera and saved to the database before it is added to a Graphic Screen. You may have added the graphic icon before it was linked or updated in the database.). 3. Restart the Graphic Screen and/or restart System Galaxy to pick up change if necessary. 35

36 GCS General Solutions DVR Software Interface Manual 5.5 Brand Name is not in DVR Type droplist (Add a DVR) 1. Verify that the correct option DVR Support is checked in the SG Product Registration screen. Contact Galaxy Control System as appropriate for information on or changes to your registration. 2. Check the registry setting is set for DVR Enabled (Section 4.1) at the workstation in question. 5.6 Brand Name is not on the GCS DVR Viewer 1. Verify that the correct option DVR Support is checked in the SG Product Registration screen. 2. Verify that other DVR options are NOT checked (i.e. RapidEye, Loronix, Integral, etc) Section Restart SG after correcting Registration. 5.7 GCS Viewer opens but does not display video 1. Open the GCS DVR Viewer in Standalone Mode (Section 3.1.1); click the [Settings] button and enter the correct IP Address and login parameters; select desired camera and live mode. a. If you can get video in standalone mode then check the following: Check that System Galaxy DVR Programming screen has the correct network IP Address, login and passwords are correct and entered into the appropriate fields (section 2.5.1) Check that the DVR Enabled option is enabled. (section 4.1) and registration is current. b. If you cannot get video in standalone mode then see Section Cannot get Video in Standalone Mode 1. Check that you can ping the DVR Unit from the System Galaxy PC. See Appendix B for instructions on pinging from System Galaxy PC. a. If you cannot ping the DVR Unit go to step 2 in this section. 2. Check that the DVR Unit is powered up and running (SERVER software program is running). a. You might consider restarting the DVR Unit and software after you make sure that the IP Address of the DVR is STATIC and not dynamically obtained. Dynamically obtained IP Addressing will require you to update all the IP Address settings at the System Galaxy PC s every time a power interrupt occurs at the DVR. See the setup/configuration screen at the DVR Software to set this to a Static Address. An IT Professional can obtain a static Address. b. Enlist the help of your IT Professional if needed to verify routing/switching between System Galaxy PC/Workstations ant the DVR Unit. 3. Check that the IP Address at System Galaxy s software match the DVR s settings. Run the ipconfig command at the DOS prompt on the DVR Unit and confirm the IP Address at the DVR. Then verify that SG programming matches. (Set the SG Programming to match the IP Address of the DVR Unit. See Sections 2.2 and for instructions on SG. IMPORTANT: The DVR SERVER software must be running. Note that the DVR has an option to control whether the DVR Unit s IP Address is static or dynamically assigned. It is recommended that the DVR IP ADDRESS be set to be static (always the same). 36

37 Software Interface Manual GCS General Solutions DVR 5.9 GCS DVR Viewer is not popping/starting on Alarms If the GCS DVR Viewer is not popping up when an alarm occurs, user should verify the following things: 1. Confirm that the DVR Support Enabled checkbox is checked in the GCS Client Gateway Service. See Section Confirm that the Automatically Call Up DVR Video option is checked in the Workstation Options/Alarm Options tab. (User may need to restart the SG Software Application for changes to workstation options to take effect). 3. Confirm that the PC/Workstation is not blocked from Viewing (see section 4.1) 4. Confirm that the device (reader/input/motion detector/etc.) is configured to require acknowledgement. This is done by opening the Properties Screen of the Device via the Hardware Menu or Hardware Tree. The ack checkbox should be checked if an alarm event is desired. 5. Confirm whether an Alarm Priority has been configured in Workstation Options/Alarm Options tab: a. if a priority range is set to anything other than then user must verify whether the device in question has been given a priority number that is within the programmed range. If a device has no priority value configured, it will not throw an alarm event If a device has a priority value that is not equal to or within the min and max values of the range set in Workstation Options, then the video will not pop. If a device is within the programmed priority range but is a lower priority than another active device, then the Viewer will display the video from the device with the highestunacknowledged alarm event. If the device is not armed, then the Viewer will not pop. 6. Confirm that the device is linked to a functioning camera the linking of camera s to a device is found in Section 2.7. If the software configuration is correct, consider investigating physical wiring/connections to the DVR unit and to the actual camera. 7. Confirm that the device is in the Armed/Alarm state. If a device is not armed, then the Viewer will not pop when the device is active. GENERAL NOTE: Certain Alarm Options (i.e. Alarm Priority Range and Automatically Call Up DVR Video ) are configured in the Alarm Options tab, which is located in Workstations Options Screen. This means that the feature is configured on a per workstation basis. To open the Workstation Options screen go to the main System Galaxy menu and select Configure>Options>Workstation Options, then select the Alarm Options tab. Set the desired configuration and click [Apply] button The System Galaxy software must be restarted for changes to take effect Alarm Option programming is described in this manual in Section and in detail in the main Software Manual for System Galaxy. SG 7 NOTE: DVR Support Enabled checkbox must be ON in Client Gateway to support menu options and DVR Viewer popping.(see Section for instructions). 37

38 GCS General Solutions DVR Software Interface Manual 6 Appendix A: Camera Validation List Additional Camera Mapping Validation check list - Photocopy as needed. Table 4 System Galaxy Camera Mapping Validation check list DVR NAME: DVR LOCATION: Device Name/type (Front Door / reader ) Camera # ( 1 ) Camera Name ( Lobby Cam ) Location/Area Displayed (Front Door and Lobby Area) Check Good

39 Software Interface Manual GCS General Solutions DVR 7 Appendix B: Ping the DVR To ping a DVR Unit from the DOS command prompt at the System Galaxy PC/Workstation do the following. To open a DOS shell: 1. Click [Start] button on the Windows Task Bar 2. Select the Run option 3. Type cmd in the field provided. 4. Click [OK] button To ping: Once the DOS Shell opens, type the ping command with the target (DVR) IP Address. See figure below. Syntax is important, so type one space between command and IP Address. Type ping nn.nnn.nnn.nnn ; where n stands for the numeric characters in the IP Address Example 1 shows a reply. Example 2 shows that the target IP Address is not able to reply. Example 1 Ping with Reply good connection Example 2 Example Ping with Request Time Out failed to connect 39