Hosted Exchange. Setup guide for clients & mobile devices. Date: Version: 15. Author: SBJ/ANB. Target Level: Customer

Transkript

1 Hosted Exchange Setup guide for clients & mobile devices Date: Version: 15 Author: SBJ/ANB Target Level: Customer Target Audience: End User Language: en-us Page 1 of 35

2 LEGAL INFORMATION Copyright 2011 Hostnordic A/S All rights reserved. Alteration or reproduction of this document or parts hereof is strictly prohibited, regardless of form or means, unless explicit permission has been acquired from Hostnordic. Hostnordic is a registered trademark of Hostnordic. Company and product names mentioned in this document may be registered trademarks or trademarks of third parties. DESCRIPTION This document describes how to setup a Hostnordic Hosted Exchange account using different clients. CONTENT Legal Information... 2 Description... 2 Content... 2 DNS Records... 3 Outlook 2007/ Adding a new mail profile... 4 Using Account Auto Discover method... 6 Using manual setup method... 8 Entourage 2008 for MAC Ipod Touch / Iphone / Ipad Windows mobile via Windows Vista Android (DK) Nokia Mail for Exchange (DK) Office Outlook Web Access (OWA) Tips Password complexity requirements Change password Online help Hostnordic A/S Page 2 of 35

3 DNS RECORDS To start receiving s on the new Hosted Exchange account(s) you have to make sure that the DNS records for the domain name(s) is configured properly. Service Type Value MX 10 MX 10 exchedge-s002.hostnordic.com. _autodiscover._tcp SRV cas.hostnordic.com. If the _autodiscover DNS entry don t exist on the domain you are using for your , you might experience problems with address books and out of office assistants Hostnordic A/S Page 3 of 35

4 OUTLOOK 2007/2010 ADDING A NEW MAIL PROFILE Open the Control Panel in Windows Select and open Mail Click on Show Profiles Hostnordic A/S Page 4 of 35

5 Click Add... Type a name for the new outlook profile, for example: Hosted Exchange Click OK 2011 Hostnordic A/S Page 5 of 35

6 USING ACCOUNT AUTO DISCOVER METHOD Type your account information in the fields, as shown in the picture Click Next Mark the checkbox and click Allow 2011 Hostnordic A/S Page 6 of 35

7 Type your user name and password Please note - Your username is the same as your primary address Outlook will now finish the auto discover process, please be patient. Click Finish 2011 Hostnordic A/S Page 7 of 35

8 USING MANUAL SETUP METHOD Check the manually configure server settings or additional server types checkbox Click Next 2011 Hostnordic A/S Page 8 of 35

9 Select Microsoft Exchange Click Next 2011 Hostnordic A/S Page 9 of 35

10 Type the following Microsoft Exchange server: exchmbx-s002.hnext.lan or exchmbx-s001.hnext.lan (Depends on which mailbox server your account is located on If in doubt, contact Hostnordic) Username: your address (eg. Click Next Please note - After you click Next, Outlook might freeze for about a minute or so Hostnordic A/S Page 10 of 35

11 Click OK Click OK 2011 Hostnordic A/S Page 11 of 35

12 Select the Connection tab Mark the Connect to Microsoft Exchange using HTTP checkbox Click Exchange Proxy Settings 2011 Hostnordic A/S Page 12 of 35

13 Type cas.hostnordic.com in the textbox. Select the On fast networks, connect using HTTP first, and then connect using TCP/IP checkbox. Select the On slow networks, connect using HTTP first, and then connect using TCP/IP checkbox. Select Basic Authentication in the dropdown box. Click OK Click OK 2011 Hostnordic A/S Page 13 of 35

14 Click Next 2011 Hostnordic A/S Page 14 of 35

15 Click Finish 2011 Hostnordic A/S Page 15 of 35

16 ENTOURAGE 2008 FOR MAC From inside Entourage 2008, Click on Tools, then select Accounts. Click on the down arrow next to New, then click Exchange. Click on Configure account manually 2011 Hostnordic A/S Page 16 of 35

17 Type the following in the edit account windows: Account name: Exchange mailbox Name: Your Name address: Account ID: or your Pre-Windows 2000 login name (A12xxxxxxxxx) Domain: HNEXT Password: Your password Exchange server: Make sure you have selected the This DAV service requires a secure connection (SSL) 2011 Hostnordic A/S Page 17 of 35

18 Click the advanced tab and type the following: Public folders server: Make sure you have selected the This DAV service requires a secure connection (SSL) Press OK when you re done. You have now completed the setup and should be able to connect to your hosted Exchange account Hostnordic A/S Page 18 of 35

19 IPOD TOUCH / IPHONE / IPAD Touch Settings Touch Mail, Contacts, Calenders Please note - You have to be connected to the internet while configuring the account 2011 Hostnordic A/S Page 19 of 35

20 Touch Add Account... Touch Microsoft Exchange 2011 Hostnordic A/S Page 20 of 35

21 Type your , Username, and Password Touch Next Your account will now be verified by the Exchange server 2011 Hostnordic A/S Page 21 of 35

22 Select the folders you want to synchronize The Account is now created Hostnordic A/S Page 22 of 35

23 Touch Mail to verify the synchronization It will now try to synchronize 2011 Hostnordic A/S Page 23 of 35

24 Your account is now syncronised 2011 Hostnordic A/S Page 24 of 35

25 WINDOWS MOBILE VIA WINDOWS VISTA Install the Windows Mobile Device Center and plug in the Mobile Device. Choose Mobile Device Settings Click on more 2011 Hostnordic A/S Page 25 of 35

26 Fill the fields with your credential information and click on Set Up 2011 Hostnordic A/S Page 26 of 35

27 ANDROID (DK) Du skal sikre dig, at din version af Android understøtter Exchange. Vælg "Mail" ikonet fra All programs menuen. Hvis din tlf. understøtter Exchange kan du se "Microsoft Exchange ActiveSync" under "Choose a mail provider punktet Vælg "Microsoft Exchange ActiveSync" Skriv din adresse og det password som du har fået udleveret til din Exchange kontor og vælg "next" 2011 Hostnordic A/S Page 27 of 35

28 Indtast konto informationerne: address: din mail-adresse til Hosted Exchange Server address: cas.hostnordic.com Domain: hnext.lan Username: din login konto (typisk samme som adresse) Password: Kodeord til din mail-konto Sæt flueben i "This server requires an encrypted SSL connection". Efter autorisering med Hosted Exchange kan du vælge, hvilke emner der skal synkroniseres. Tryk herefter "Finish setup" for at færdiggøre opsætningen Hostnordic A/S Page 28 of 35

29 For at redigere dine synkronisering-indstillinger når kontoen er blevet opsat. Tryk på Settings ikonet under menu, vælg derefter "Data Synchronisation" og vælg "Exchange ActiveSync". Her kan du vælge hvor tit, der skal synkroniseres med din konto - som standard er dette 15 minutter. Herefter kan du trykke på menu knappen og vælge settings. Herfra kan du sætte indstillinger for hvor mange dage tilbage din tlf. skal hente mails, hvor mange KB af dine mails, den skal hente hver gang, hvorvidt vedhæftede filer skal medtager og meget andet Hostnordic A/S Page 29 of 35

30 NOKIA MAIL FOR EXCHANGE (DK) Start Mail for Exchange programmet (Findes under Menu / Programmer). Når programmet startes op første gang, vil du blive spurgt om der skal oprettes en ny profil. Vælg Yes/Ja Klik på Options og vælg menupunktet Connection 2011 Hostnordic A/S Page 30 of 35

31 I Exchange server feltet indtastes cas.hostnordic.com Sørg desuden for at Secure connection står til Yes/Ja. Under access points vælges din GPRS/Internet forbindelse. Vælg fanebladet Credentials (tryk til højre). I Username feltet indtastes dit brugernavn til mailserveren. I password feltet indtastes adgangskoden til mailserveren. Domain skal IKKE udfyldes. OBS: Brugernavnet er ikke nødvendigvis det samme som adressen. Kontroller dine login informationer hvis du ikke er sikker på hvad dit brugernavn er. På nogle Nokia modeller skal man indtaste pre-windows2000 brugernavnet. Kontroller dine login informationer hvis du ikke er sikker på hvad pre-windows2000 brugernavnet er brugernavnet er Hostnordic A/S Page 31 of 35

32 Vælg hvilke kategorier du vil have synkroniseret til mobiltelefonen. (eks. kalender, kontakter) Under fanebladet indtastes din adresse (typisk og tryk OK. Sørg desuden for at Show new mail popup står til Yes/Ja Hostnordic A/S Page 32 of 35

33 Vælg Options og tryk Save/Gem for at gemme din profil. Opsætningen af Nokia Mail for Exchange er nu afsluttet. For at gå til indbakken vælges Menu / Beskeder / Mail for Exchange Hostnordic A/S Page 33 of 35

34 OFFICE OUTLOOK WEB ACCESS (OWA) Open a web browser and go to: Type your address and password 2011 Hostnordic A/S Page 34 of 35

35 TIPS PASSWORD COMPLEXITY REQUIREMENTS All passwords must meet the following complexity guidelines: Contain characters from three of the following four categories: o English uppercase characters (A through Z) o English lowercase characters (a through z) o Base 10 digits (0 through 9) o Non-alphabetic characters (for example,!, $, #, %) Not contain the user's Account Name or Name. May not be the same as a password that already have been used by the user (the last 24 passwords is remembered) A minimum of 7 (seven) characters MUST be used. If the wrong password is entered 3 times, the user account will be locked out. Please wait 30 minutes and try again. CHANGE PASSWORD If you want to change your Hosted Exchange user password, please use the change password feature in Outlook Web Access. If that by any chance should fail, please log in to our selfcare web interface. Open your browser and connect to: Log in with your account id (typical your ) and your current password. In the menu choose My account and then change password. ONLINE HELP If you have any issues or problems with the hosted Exchange solution from Hostnordic, please use 5 minutes and visit our online FAQ page on the web. You will find answers to most common issues. The address is: Hostnordic A/S Page 35 of 35