Finn Gilling The Human Decision/ Gilling September Insights Danmark 2012 Hotel Scandic Aarhus City

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1 Finn Gilling The Human Decision/ Gilling September Insights Danmark 2012 Hotel Scandic Aarhus City

2 At beslutte (To decide) fra latin: de`caedere, at skære fra (To cut off) Gilling er fokuseret på decision management og på at levere hurtigere, bedre og billigere beslutninger gennem automatisering og systemer til beslutningsstøtte. Finn Gilling

3 Just one word.

4 Fremtiden er? Mindsetting people for future decisions and actions!

5 Just one word..

6 Hvad er Decision Management?

7 If, then, else Project Management: If x then y else z Decision Management: If if then if else if

8 Forskellen mellem: Decision management: Hvad Project management: Hvordan Activity management: Hvem

9 Kræftbehandling og Lego v

10 Decision Management At vide hvad man ikke ved. At kunne stille de spørgsmål der ikke er stillet.

11 Citater fra Niras Fra organisation til forretning. Fra produktion til beslutningsledelse. Fra stabilitet til forandring.

12 Hvad er en beslutning..? At beslutte (To decide) fra latin: de`caedere, at skære fra (To cut off)

13 Hvad er en god beslutning..? Nøjagtighed / Precision

14 Nøjagtighed og præcision i den virkelige verden?

15 Hvem, kan, skal, gør, hvad, hvorfor, hvornår, hvordan, hvor? Forudsætninger, kundemuligheder, produktmuligheder, markedsmuligheder, strategi, projekter, finansiering

16 Hvordan kan man sikre stabilitet, samtidig med man gennemfører forandringer?

17 Øge evnen til at forudsige hvilke beslutninger man kommer til at stå overfor og så uddanne, udvikle og planlægge i det lys

18 Supply Market contact Production process Achievements Activities PRODUCT POSSIBILITIES Identity formation Need recognition Target groups MISSION Wishes/requirements Locations PROJECT PLAN Brand/supplier Performance goals CUSTOMER POSSIBILITIES Solutions Budget Segmentation Varieties Financial plan Universe Operation Market targets Risk assesment? Success requirements Quantity Delivery Consumption Price BUSINESS CONSTRAINTS Functions Specifications CONTROL Design Tasks STRATEGY Premises Structure Production Demand Concepts Resources Components Market opportunities Categories Supply capability Preference creation Rights

19 Supply Market contact Production process Achievements Activities Identity formation Need recognition Target groups Wishes/requirements Locations Brand/supplier 1: BUSINESS CONSTRAINTS Segmentation Varieties Performance goals 2: CUSTOMER POSSIBILITIES Solutions Budget Market targets Financial plan Risk assesment 3: PRODUCT POSSIBILITIES 4: MISSION 5: STRATEGY Universe Success requirements Operation Quantity Delivery Consumption Price Functions 6: PROJECT PLAN Specifications Design Tasks 7: CONTROL Premises Structure Production Demand Concepts Resources Components Market opportunities Categories Supply capability Preference creation Rights

20 7: CONTROL Budget Financial plan Risk assesment 1: BUSINESS CONSTRAINTS Premises Achievements Success requirements Need recognition Solutions Wishes/requirements Resources Brand/supplier Consumption Identity formation 6: PROJECT PLAN 2: CUSTOMER POSSIBILITIES Locations Activities Universe Categories Functions Structure! Demand Segmentation Varieties Operation Preference creation Quantity 5: STRATEGY 3: PRODUCT POSSIBILITIES Price Tasks Specifications Design Production process 4: MISSION Supply Components Performance goals Market opportunities Target groups Market targets Concepts Production Rights Supply capability Delivery Market contact

21 7: CONTROL Budget Financial plan Risk assesment 1: BUSINESS CONSTRAINTS Premises Achievements Success requirements 6: PROJECT PLAN Activities Functions Structure 5: STRATEGY Tasks The Business Decision System Specifications 2: CUSTOMER POSSIBILITIES Universe Demand Segmentation 3: PRODUCT POSSIBILITIES Need recognition Solutions Wishes/requirements Resources Brand/supplier Consumption Identity formation Design Production process 4: MISSION Supply Locations Components Production Rights Supply capability Performance goals Market opportunities Target groups Market targets Concepts Categories Varieties Operation Preference creation Delivery Market contact Quantity Price

22 Skabe ambitioner, succeskrav, markedsmålsætninger og præstationsmål

24 Lave arbejdsdeling mellem hvad vi selv laver og hvad andre laver

26 Definere opgaver, projekter og aktiviteter

27 Uddanne Decision Managers, Projekt Managers og Activity performers Åbenhed og debat omkring: Tvivl, spørgsmål, svar, besvarelser Til at arbejde i fællesskab indenfor rammen af et business operating system Åbenhed når nødvendigt Fri adgang til relevante dokumenter Information og mennesker

28 Sagt om Decision Management the Business Decision System.not "one excellent decision" but "thousands of well coordinated decisions "are the stuff that turns a brilliant idea into reality, and this calls for effective decision management! (Jørn Johansen, international editor of the ISO Guideline for Process Improvement) Jørn Johansen is the manager of the Software Technology Department at DELTA. He has an M.Sc.E.E. from Aalborg University and more than 30 years experience in IT, including 15 years in embedded and application software as a developer and project manager. He has been involved in all aspects of software development: specification, analysis, design, coding and quality assurance. He is a fully qualified internal auditor and was closely involved in the implementation of the company s ISO 9001 Quality System.

29 Business Operating System (BOS) Fra Hvad til Hvordan

30 Konflikt mellem projektledelse og topledelse X Projektledere!

31 Den dygtige medarbejder Medarbejdere kan bruges til forskellige ting og kræver forskelligt forbrug af dyrebare ledelsesressourcer: Vi vil have fordel af at bygge en havn i Singapore. Byg en havn i Singapore og fortæl når den er færdig. Gå ned og hent posten, Husk at sortere den, Omdel posten, Husk at tage nye breve med tilbage, Husk at veje brevene inden der sættes frankering på, Husk at tage posten med når du går og læg den i postkassen..

32 Improving results and consequences by improving the quality of decisions? Humans and systems in the decision proces Business development Decision psychology the human decision system Decision management the business decision system Communication development BOS business operating system Systems like , project management etc organizing actions among people Decision proces Decisions and actions Results and consequences Technological development BAS business application systems Systems like ERP etc MasterPlan. Mapinfo systems using data and according to some algorithm creates information for decision making

33 Supply Market contact Production process Achievements Activities PRODUCT POSSIBILITIES Identity formation Need recognition Target groups MISSION Wishes/requirements Locations PROJECT PLAN Brand/supplier Performance goals CUSTOMER POSSIBILITIES Solutions Budget Segmentation Varieties Financial plan Universe Operation Market targets Success requirements Delivery Risk assesment Quantity Consumption Price BUSINESS CONSTRAINTS Functions Specifications CONTROL Design Tasks STRATEGY Premises Structure Production Demand Concepts Resources Components Market opportunities Categories Supply capability Preference creation Rights

34 Just one word..tak for i dag!