Center for Facilities Management

Transkript

1 Center for Facilities Management Per Anker Jensen Civilingeniør, PhD, MBA Lektor, BYG-DTU 1

2 Center for Facilities Management - Realdania forskning Baggrund Udvikling af fælles program for forskning og udvikling i 2006 Forberedelsesprojekt i 2007 med udarbejdelse af centerbeskrivelse Beslutning Realdanias bestyrelse den 11. oktober 2007 Realdania støtter med op til 25 mio. kr. over 5 år Placeres ved DTU men samarbejde med andre institutioner Offentliggjort med pressemeddelelse i går Formålet med centret Styrke forskningen i FM i Danmark ved at opbygge et forskningsmiljø på BYG-DTU ved et tværfagligt og tværinstitutionelt samarbejde med andre forskningsmiljøer med interesse i aspekter af FM 2

3 Forskningsprofil Forskning i rum for mennesker, bygninger med brugsværdi, ejendomme og infrastruktur der faciliterer Forskningsspørgsmål Hvilke sammenhænge er der mellem fysiske rammer og sociale aktiviteter og Hvordan kan professionelt håndterede og servicerede fysiske rammer understøtte og forbedre menneskers og organisationers vilkår og aktiviteter? Tre temaer De tre livscykler (organisation, bygninger, mennesker) Ledelsesmæssige udfordringer Markedsudvikling 3

4 Organisation Centerbestyrelse DTU (formand) Realdania 4 erhverv Videnskabelig komité Sverige Norge Centerledelse DTU Sekretariat DTU Lederforum Centerledelse Institutioner Forskerforum Centerledelse Projektledere Projektleder Projektleder Projektleder 4

5 Startprojekter Ledelse af arbejdspladser (Workplace Management) Faciliteter for kreative miljøer Implementering af driftsviden i byggeriet Bæredygtigt Facilities Management (Sustainable FM) ICT-based Innovation in Facility Management Supply Chain Markedet for Facilities Management i Danmark Strategiske partnerskaber indenfor Facilities Management 5

6 Brug af nøgletal Markedet for FM Værdiskabelsen ved FM 6

7 Værdiskabelse eller besparelser? 100 % % Leveret værdi Merværdi Værdi svarende til SLA Omkostninger Tid 7

8 FM Værdikort (Value Map) Interessenter: Samfund Kunder Medarbejdere Ejere Effekt: Økonomiske Sociale Tilpasning Rumlige Miljømæssi ge Tilfredshed Produktivitet Omkostninger Pålidelighed Kultur Surroundings Core Business Leverancer: Basis produkter Supplerende elementer Rum Services Innovation Relationer Processer: Planlægning Koordinering Kontrollering Forbedring Ressourcer: Faciliteter Aktiviteter Ejendomme Teknologi Manpower Know-how Facilities Management 8

9 CEN/TC348 WG4 Taxonomy Plan Do Activities Land Building Technique Equipment, Tools Intangibles Facilities Check Act Capital cost Material cost Personnel cost Cost codes 3 dimensions for cost allocation (cube) plus 1 dimension for order management (contract, job order, ) Presentation Kufstein 9

10 Processes and products on three levels (FM Model) using two cost dimensions Strategic level Facilities Tactical level Activities (PDCA) Strategic Product Facility Management Activities (PDCA) P4 P5 Facilities P2 P2 P4 Product P1 P3 Activities (PDCA) Example: Product 1 = Maintenance of all facilities, Product 2 = Provision of building excluding maintenance and excluding outdoors, technique and furniture, Product 3 = Operation and controlling of technique and furniture, Product 4 = Management excluding building, Product 5 = Operation and controlling of outdoors Operational level Facilities P3.1 P3.2 Product P3.3 Presentation Kufstein 10

11 Actual (simplified) version of product map 11

12 Financial accounting Facility Management (Total support costs) Space & Infrastructure (Real estate support management) People & Organisation (Business support management) 12 Real estate value changes (asset management) Base rent (Financing) Repairs (Financing) Real estate development Real estate administration Technic (M+O, utilities) Outdoors Cleaning Workplace Other, branch specific Health, safety and security Hospitaity ICT Logistics Business support financial Business support HR Other Business support Branch specific Billing Cost allocation Facility Product families Product, Cost and Cost allocation Structure in FM (v2) Space Acquisition Maint./Operation Tax and Insurance costs Financing costs (Interest, depreciation) Personal costs (staff salaries) Material costs Cost Allocation Continent Rent Utility bills Service contracts Cost Allocation Great Britain Rent Additional charges / Utility bills Service contracts

13 Space management Occupier fitout and adaptations Facility Management (Total support costs) Space & Infrastructure (Real estate support management) 13 Initial rent Improvements, additions External structure repairs Internal structure repairs Building technique repairs Portfolio Optimisation Life cycle design Building adminsitration Building maintenance Help desk Technical operation Technical maintenance Technical improvements Energy Water Waste Real estate value changes (asset management) Base rent (Financing) Real estate development Space administration and maint. Parking facilities Periodic cleaning Pest Control Furniture Proposal for structuring the Facility Products on level 1 and 2 part 1 S&I (v2) Repairs (Financing) Space Acquisition Technical maint. and operation Utilities Outside facilities Technics (Building) Outdoors Cleaning Maintenance cleaning Internal moves Special cleaning Workplace Other, branch specific Administration/Maintenance/Operation