The Orbit Servicebog

The Orbit Servicebog Velkommen til The Orbit The Orbit Manual Welcome to The Orbit Januar 2015

The Orbit drives af Symbion, som er Danmarks førende iværksættermiljø stedet hvor iværksættere bor, mødes, netværker og udvikler deres forretning til en sunde og levedygtige vækstvirksomheder. Vores lokaler er skabt til opstartsvirksomheder, der kan have behov for mere eller mindre plads med kort varsel. På The Orbit ønsker vi at skabe de optimale rammer for din virksomhed, så sandsynligheden er større for, at din virksomhed udvikler sig fra opstarts- til vækstvirksomhed. The Orbit is is run by Symbion. Symbion is a center of entrepreneurship, a place where entrepreneurs can meet, network and develop their ideas into viable businesses. The facilities are designed to provide the flexibility start-up companies need. At The Orbit you can easily up or down scale the square meters that you rent. We want The Orbit to offer the most optimal settings for your company. And we hope that moving in to The Orbit will increase your chance of success. Fra baggård til koncern på én dag Med kontor på The Orbit sender du et signal om soliditet og professionalisme til dine forretningspartnere og kunder. Dit netværk vil nyde godt af vores gode beliggenhed med adgang til gratis parkering. Du får adgang til at booke mødelokaler. Det er med til at give indtryk af troværdighed og kvalitet. From start-up to corporation in one day With an office at The Orbit your company will come across as solid and professional when you arrange business meetings with clients and partners.. Your clients and network will benefit from The Orbit s location with free parking and you will get access to book meeting rooms. Locating your company at The Orbit will help you give others the impression of credibility and quality. 2

Indhold Content Kort over huset... 4 Map of the building... 4 Affald og pap... 8 Waist and cardboard... 8 Alarmsystemet... 8 Security System... 9 Bade og omklædningsfaciliteter... 9 Shower and changing facilities... 9 Parkering... 9 Parking... 9 Print og kopi... 10 Print and photocopy... 10 Rygepolitik... 11 Smoking policy... 11 Tekøkkener... 11 Kitchenette... 12 Vinduespudsning... 12 Window cleaning... 12 Handyman... 14 Kantine... 14 Canteen... 15 Mødelokaler... 15 Meeting rooms... 16 Post og pakker... 17 Mail/post and packages... 17 Rengøring... 17 Cleaning services... 17 Virtuelt kontor... 18 Virtual Office... 19 IT at The Orbit... 21 IT at The Orbit... 23 3

Kort over huset Map of the building Stuen Ground floor 4

1. sal 1st floor 5

2. sal 2nd floor 6

FACILITETSBESKRIVELSE FACILITY DESCRIPTION 7

Affald og pap De to affaldscontainerer finder du på den lille parkeringsplads der ligger ud til Amagerfælledvej. Der er en container til pap og en til småt brandbart. I kælderen findes der bur til elektronik og bur til metal. Der må ikke henstilles pap, møbler og affald på gangarealerne. Det vil blive fjernet mod fakturering af den tid vi bruger. Waist and cardboard We have two containers in the small parking lot towards Amagerfælledvej. There is a container for cardboard and a container incinerables (less than one meter). In the basement you find containers for electronic devices and metal. It is not allowed to store cardboard, furniture and other things in the hallways. Items will be removed and we will retain the right to send you an invoice for the time spent. Alarmsystemet Kontakt Benedicte Jørgensen for at få udleveret kode og kodeord til betjening af alarmsystemet og afmelding af fejlalarm. Bemærk: Din kode dækker kun dit område og er ikke en generel kode, der kan afmelde alle alarmer. Udløses alarmen ved en fejl i dit område, så ring til Erkan på 22140937. Derved undgås et gebyr for vagtudkald på kr. 750. Udløses alarmen i skalsikringen ved en fejl, er der ikke mulighed for at afmelde alarmen. Alarmer der udløses uden afmelding faktureres til din virksomhed. Der er 10 betjeningspaneler fordelt i bygningen. 8

Security System Contact Benedicte Jørgensen to get the code and password for the security system. The code lets you activate and deactivate the alarm, so you are able to cancel a false alarm. Note: The security system at The Orbit is divided into sections. Your code is only valid for your section and is not a general code that cancels all alarms. If you accidentally trigger an alarm in your section, you must call Erkan on +45 22 14 09 37 to get it deactivated. If the alarm is not canceled, security people will arrive and it will cost a fee of DKK 750. The external doors and windows are protected by a separate security system. If this system is activated, it is not possible to cancel the alarm. Your company will be charged for alarms accidentally triggered that are not canceled. There are 10 control panels around the building. Bade og omklædningsfaciliteter Vi har to baderum i kælderen. Shower and changing facilities In the basement you will find the shower rooms. Parkering Der er en parkeringsplads tilknyttet The Orbit. Det er gratis at parkere her, men kræver en p-tilladelse. Når du flytter ind får du helårskort til dig selv og dine ansatte. Når du har gæster til din virksomhed, skal de tage dagskort. Dagskortene ligger i en stak lige inden for døren. Parking The Orbit is connected to a parking lot. It is free to park here but a parking license is required. When you move in you get a season ticket/year s license for you and your employees. When guests are coming to visit your company, they need a day license. You find the day licenses to the right when entering the mail door to building. 9

Print og kopi The Orbit har to printere. En i stuen og en på 2. sal. (Se oversigtskort for placering) Printerne kan: Printe i farver Kopiere Scanne Pdf e (eller tiffe ) Maile. I gang med print For at du kan benytte The Orbits printere skal du downloade en driver. Den finder du på symbion.dk/print. De to printere på The Orbit hedder Orbit Stuen og Orbit 2.sal. Vi anbefaler at du installerer dem begge, så du kan printe selvom den ene er optaget. Når du printer skal du indtaste dit brugernavn (briknummer) og password (pinkoden på din brik) på printeren. Derefter får du adgang til dine printjobs. Har du spørgsmål, så kom ned forbi kontoret eller kontakt Susie på susie@symbion.dk. Print and photocopy Two printers are available at The Orbit, one at the ground floor and one at 2nd floor. See the map for location. The printers can: Color print Copy Scan PDF (or tiffe ) 10

Mailing Get started To use the printers you need to download a print driver. Go to www.symbion.dk/print The two printers are respectively called Orbit Stuen (Ground floor) and Orbit 2.sal (2nd floor). We recommend installing both printers It will make sure that you can print even though one of the printers is busy. To print you need to enter your chip-number as username on the printer. Your password is the pincode on your chip. This will give you access to you printjobs. If you have any questions drop by the office or mail to Susie, susie@symbion.dk. Rygepolitik The Orbit er røgfrit. Der må ikke ryges foran hovedindgangen. Der må ryges på terrassen. Når du ryger, så træk venligst væk fra bygningen, da røgen generer de lejere der har kontor ud mod terrassen. Benyt askebægrene. Smoking policy The Orbit is non-smoking area. It is not allowed to smoke in front of/near the main entrance. It is allowed to smoke on the terrace. But when you smoke, please step away from the building The smoke is bothering the renters who have office out towards the terrace. Please use the ashtrays. Tekøkkener Alle tekøkkener er udstyret med kaffemaskine, køleskabe og opvaskemaskiner. Køkkenerne kan frit benyttes af The Orbits lejere. Der bliver jævnligt fyldt op med kaffe. Tebreve finder du i køkkenskuffen. Mad skal opbevares i køleskabet eller på eget kontor. Vi opfordrer alle til at rydde op efter sig selv, da vi er mange brugere af køkkenerne. Køleskabene bliver rengjort månedligt. 11

Kitchenette All kitchenettes have coffee machines, refrigerators and dishwashers. The kitchenette can be used by all of The Orbits renters. The coffee machine will frequently be filled. You will find the tea bags in the drawer. Food should be stored in the refrigerator or in your own office. We encourage everyone to clean up after use as we are many users of the kitchens. Refrigerators are cleaned monthly. Vinduespudsning Alle The Orbits udvendige vinduer bliver vasket/pudset efter behov. De indvendige vinduer bliver også pudset efter behov, men her varsler vi vinduespudsningen et par dage forinden, så du har tid til at rydde vindueskarmene. Window cleaning All the outer windows are washed and polished when needed. The inner windows are also washed and polished when needed, but it will be announced with a few days notice which gives you time to clear the windowsill. 12

SERVICEYDELSER SERVICES Priser er angivet ekskl. moms Prises are excluded VAT 13

Handyman Håndværksmæssige opgaver kan du booke ved at sende en mail til helpdesk@symbion.dk. Din virksomhed bliver automatisk oprettet, når den flytter ind på The Orbit. Systemet genkender herefter det domæne, du skriver fra, så du behøver ikke logge på. Du får en mail, når opgaven er planlagt og når den er udført. Handyman If you need help with smaller jobs, you can book an appointment with one of our handymen. Please send a mail to helpdesk@symbion.dk. When you move in to The Orbit, you are automatically set up in the system. The system will recognize your domain, so you won t have to log on. You will receive a mail when the job is planned and when the job is done. Kantine The Orbit har sin egen kantine. Kantinen serverer hver dag en varm ret, en stor salatbar, lækkert pålæg med blandede oste og friskbagt brød. Maden laves af gode friske råvarer. Vi forsøger at lave mad, der både kan mætte den sultne og tilfredsstille den ernæringsbevidste. Kantinen har åbent mandag fredag: 11.30 13.00. Kantinen er forbeholdt virksomheder og ansatte på The Orbit. Du er velkommen til at tage gæster med i kantinen, hvis du tager mere end fem gæster med til frokost, så skal du orientere kantinen dagen i forvejen. I kantinen skal du veje din mad og afregne med din brik. Prisen er 90 kr. eks. moms pr. kg. Hvis din virksomhed betaler din frokost, kan du vælge at få en faktura tilsendt. Alle medarbejderne vil blive afregnet en gang om måneden med navn, antal gange de har spist i kantinen og kg. mad spist. Husk at informere os når du flytter ind og får oprettet din brik, hvis du ikke ønsker at få tilsendt en faktura. Hvis du eller dine medarbejdere selv betaler, så kan du kun betale med dankort i kantinen. 14

Canteen The Orbit has its own canteen. Every day the canteen serves hot dishes, a varied/large salad bar/buffet, fresh baked bread and delicious cold cuts and cheese. The food is made using the best ingredients. We focus on great taste and making food that energizes your brain Everything is healthy and tasty. We want to satisfy those who are hungry but also those who are nutritional. The canteen is open Monday-Friday 11.30-13.00. (11.30 AM-1.00 PM) The canteen is primarily/reserved for companies and employees at The Orbit. You are always welcome to invite guest in the cantina, but if you invite more than five guests for lunch you have to inform the kitchen staff a day before. You have to weigh the food and pay with your chip. The price is 90 DKK. pr. kg. excl. VAT/taxes. If your company pays for your lunch, you can choose to have the invoice sent. The employees will be charged once a month by name, number of times eaten in the canteen and the amount of food eaten. If you don t want an invoice sent, please remember to inform us when you move in so we can program your chip. If your company does not pay for your lunch, you can pay with a Danish credit card (Dankort). Unfortunately we cannot accept foreign credit cards. Mødelokaler På The Orbit har vi 7 mødelokaler. Du booker dit mødelokale på www.symbion.dk/book. Du skal være oprettet i bookingsystemet. Det bliver du automatisk når du flytter ind. Hvis du alligevel ikke skal bruge mødelokalet, skal din booking slettes, dette skal ske senest dagen før inden kl. 12.00. Fakta om mødelokalerne Der er gratis trådløs internetforbindelse i hele konferenceområdet. Se skilte i mødelokalerne for password. Bordene står i en standardopstilling. Hvis du placerer dem anderledes, skal de stilles tilbage, når du forlader lokalet. Har du selv haft forplejning med ind i lokalet skal du selv sørge for oprydning, inklusiv borde og eventuelle krummer. Er lokalet ikke rent og opryddet efter dit møde, vil The Orbit sørge for dette, og du vil derefter blive faktureret pr. påbegyndt time. Husk at du skal være ude af lokalet til tiden. 15

Der er projektor i et af mødelokalerne, Jupiter. De andre mødelokaler er der ikke projekterer i, men du kan låne en af de to mobile projektere fra kontoret. Større arrangementer Det er muligt at booke atriumgården og kantinen. For nærmere information skriv til booking@symbion.dk eller ring 3917 9888. Meeting rooms The Orbit has seven meeting rooms. You can book a meeting room by using www.symbion.dk/book Your company will automatically be set up in the booking system when you move in. If you don t have to use the meeting room anyway, please cancel as soon as possible. Facts about the meeting rooms Free wireless internet connection is accessible in all of The Orbit. See signs in the meeting rooms for password. The tables are set in a standard arrangement. If you place them differently, you have to change it back as before when you leave the room. If you have had your own catering, food and drinks throughout the meeting, make sure to clean everything up Also the tables and crumbs. If you leave the room dirty and untidy, The Orbit will make sure to clean up for you, but you will then receive a charge pr. started hour. Remember to be out of the room in good time. You can find a projector in the meeting room Jupiter. There are no projectors in any of the other meeting rooms, but you can borrow a mobile projector from the office. 16

Bigger arrangements It is possible to book the Atrium Yard and the canteen. For more information please contact booking@symbion.dk or call 3917 9888. Post og pakker Modtagelse af pakker Post Danmark og GLS skal aflevere dine pakker til dit kontor. Sørg for at opdatere info på touchskærmen i atrium, så de kan se hvor I bor. Post Indgående post: Post Danmark afleverer posten direkte i din virksomheds postkasse i tidsrummet 9 15. Udgående post: Læg din udgående post i den røde postkasse i atrium. Ekstra postkasse Som lejer på The Orbit er det muligt at have to ekstra c/o adresser uden beregning tilknyttet din postkasse. Hvis du har virtuelt kontor kan du tilkøbe en ekstra c/o adresse (se gældende prisliste). Mail/post and packages Receiving packages Post Danmark and GLS deliver your packages at your office. Make sure the info at the touch screen is correct so they can find your office. Mail Incoming: Post Danmark delivers your mail directly to your company s mailbox/postbox between 9-15. (9 AM. -3 PM.) Outgoing: Leave your mail in the red box next to the incoming mail, in Atrium. Extra mailbox As a tenant at The Orbit it is possible for you to have two extra c/o addresses linked to your mailbox without any charge. If you have a virtual office you can buy an extra c/o address (See current pricelist). Cleaning services Cleaning service is included in the rent. Below you can find out which services are offered and which opportunities you have for changing these and order extra cleaning service. 17

Daily cleaning of the offices Five times a week Ventilation if possible. Trash and plastic bags will be emptied after need. Free surfaces on desks/desktops, other tables, closet/cabinet and shelves will be dusted from floor to 180 cm. height. Sweeping, floor washing or vacuum cleaning carpets/blankets At least two times a week. Lamps/lights up to 180 cm. height. Doors and spots/stains/patches around doorknobs and electric switchers will be washed and dusted off Chairs will be washed and dusted; furniture will be cleaned by vacuum. Free borders on shelves will be dusted Fingerprints/marks will be cleaned/removed on doors of glass Gets done 1 once a month Dusting of picture frames. Wiping the panels. Wiping the empty shelves max. 180 cm height. Wiping empty windowsills. Precautions Due to roles made by the Danish labor inspection following things must be done before your office can be cleaned. Floors should be free of wires, cardboard boxes, etc. Tables and shelves must be cleared. Surfaces that have to be cleaned should be cleared. Virtuelt kontor Et virtuelt kontor på The Orbit koster 575 kr. pr. måned. Oprettelsesgebyr er på 1545 kr. Det virtuelle kontor er til dig, der ikke har brug for et dagligt kontor, men skal have professionelle rammer til din virksomhed, som pakkemodtagelse, telefonpasning, mødefaciliteter, lagerrum mv. Med et virtuelt kontor fremstår din virksomhed mere professionel. Du kan booke mødelokaler på The Orbit og i Symbion Konferencecenter og invitere dine kunder og samarbejdspartnere på frokost i restauranten. Du kan få vores reception i Symbion til at besvare dine opkald, når du er optaget. Selvom din virksomhed er helt nystartet vil den fremstå som etableret og solid. 18

Ekstra virksomhed på lejers adresse: Du kan dog max. have 2 virksomheder pr. virtuel aftale. Ekstra virksomheder bliver KUN registreret som postadresse. Anfør venligst nedenstående oplysninger ved tilmelding af ekstra virksomheder: Virksomhedsnavn og CVR. NR. Serviceydelser Med virtuelt kontor kan du tilvælge følgende ydelser på månedsbasis. Telefonabonnement 85 kr. pr. måned Telefonpasning Du kan vælge at få Symbions reception til at passe din telefon i en fast ordning eller du kan bede dem træde til i spidsbelastningssituationer. Modellen er fleksibel, du betaler for antal opkald. Du har selv kontakten til den receptionist, der passer telefonen og sørger for, at hun er orienteret om, hvordan den skal besvares. For mere information om ordningen se særskilt aftale om telefonpasning. Kantine Vægtsystem kr. 90 pr. kg Mødelokaler Lejere på The Orbit kan frit bruge mødelokalerne. Kun lejere af virtuelt kontor og øvrige skal betale for brug. 2-8 pers. mødelokale 170 kr. pr. time. 9-16 pers. mødelokale 220 kr. pr. time. Virtual Office A virtual office at The Orbit costs 575 DKK per month. The establishment fee is 1545 DKK. 19

A virtual office is for you who does not need an office for every day but still needs a professional setting for your company. Receiving packages, attendance of your phone, meeting facilities and storage are some of the opportunities you get with a virtual office. By using a virtual office your company will appear more professional. You can book meeting rooms in The Orbit and in Symbion, invite clients and partners for lunch in the canteen/restaurant. When you are busy, the reception at Symbion can answer incoming phone calls for you. Even if you are just started up, it will appear as an established and solid company/business. Extra company on/at the same address It is only possible to have two companies assigned per virtual arrangement/deal. Extra companies will ONLY be registered as a postal address. When you sign up for extra companies, please enter this information: Company name CVR number Services With a virtual office you can choose following services a monthly basis Phone subscription 85 DKK per month Attendance of your phone The reception in Symbion offers to attend/take care of your phone whether if it is a permanent arrangement or only in overloaded/stressed situations. The fact that you pay per call makes it a very flexible system. It is your job to keep in touch with the receptionist and to make sure that she knows how you want her to answer your phone. Canteen Weight system: 90 DKK per kg. Meeting rooms All companies with an office at The Orbit will have the rent of the meeting room included. Only Virtual offices and others, have to pay rent. 2-8 persons meeting rooms: 170 DKK per hour 9-16 persons meeting rooms: 220 DKK per hour 20

IT at The Orbit Som lejer på The Orbit har du adgang til internettet som en del af dit lejemål. Har du særlige ønsker kan du vælge imellem vores tillægsydelser til konkurrencedygtige priser. Symbion IT har et stærkt team af specialister, der kan hjælpe dig med hele dit it-setup. Standard Internet: (medfølger i oprettelse) Du tilslutter dine maskiner til vores vægudtag og har dynamisk IP nummer samt er beskyttet bag Symbions firewall. Du er selvfølgelig på dit eget VLAN, der ikke kan tilgås af andre. Du kan også vælge fast IP nummer og tilslutte din egen firewall Hosting af server i vores serverrum: The Orbit har et moderne serverrum med rackskabe hvor der kan lejes plads efter behov. Vi udlejer 1/8 del skabe, 1/4 skabe, 1/2 skabe og hele rackskabe. The Orbits serverrum inkluderer løsningen: Adgangskontrol UPS-strøm Nødstrøm Køling med redundans Tyverialarm Desuden kan du tilkøbe en række ydelser: VPN adgang til dit VLAN på kontoret så du kan arbejde på dine data hjemmefra. Rådgivning og konsulenthjælp ved etablering af server, firewall og kontor it. Hostet small business server, så du ikke selv skal investere i hardware. Serviceaftale på server, netværk og kontor it udstyr. Indkøb og opsætning af egen server. 21

Trådløst netværk i The Orbit The Orbit Guest 2 Orbit Guest 2-netværket giver trådløs internetadgang i konference, mødelokaler og atriumgårde for lejere og gæster i huset. Symbion IT Du kan vælge at outsource hele din IT-drift til Symbion IT - så du ikke skal bekymre dig om investeringer, serverkapaciteter, backup osv., eller du kan vælge at lade os varetage selve driften af dine servere. Netværk Hele Symbions netværk er opbygget omkring en HP-platform, der er krydsforbundet med 10 GB fiberkabling. Alt er dobbelt redundant, så en defekt strømforsyning, en sprunget sikring, en kabelfejl eller andre hændelig uheld ikke vil kunne mærkes hos den enkelte virksomhed. Overvågning Netværket overvåges 24/7. Opstår der fejl eller problemer på netværket alarmeres Symbion IT s overvågningssystem. Loggede og indmeldte fejl prioriteres efter, hvor kritisk fejlen er. Udbedring påbegyndes efter vores service level agreement (SLA). Help Desk Har du problemer med Symbions opsætning eller systemer, så kontakt helpdesk på helpdesk@symbion.dk. For at lette fejlretningen vil vi bede dig have dit lokalenummer parat. Symbion IT rekvirerer de nødvendige ressourcer til at løse opgaven, orienterer om, hvornår opgaven kan blive løst, og om det vil være forbundet med ekstra omkostninger at få en tekniker forbi. Serverrum priser Rackskabe og units - Professionel løsning: 1 rackskabsplads kr. 2.195 1/2 rackskabsplads kr. 1.395 1/4 rackskabsplads kr. 915 Oprettelse af rackskab (1,½, ¼) kr. 2450 Kontakt helpdesk på helpdesk@symbion.dk for mere info. Fejlkategori Betygning Beskrivelse Reaktionstid Tid Remote On-site 1.Kritiske fejl Fejl der forhindrer Netværk er ikke man-fre 1 time 2 timer Netværk og kabelinstallation flere virksomheder i netværks- eller internet-adgang tilgængeligt eller gentagelse af mindre kritisk fejl. 8-17 man-fre 2 timer 4 timer 8-17 lør, søn, 2 timer 4 timer 22

2. Mindre kritiske fejl. Netværk og kabelinstallation 3.Servicedesk til virksomhedsudstyr Driftsforstyrrelse / periodisk fejl Fejl på virksomhedens PC eller server På netværket opleves der periodiske fejl på netværk eller udfald på internettet PC eller Server ej tilgængelig eller fejler helligd. man-fre 8-17 man-fre 8-17 lør, søn, helligd. man-fre 8-17 4 time 9 timer 2 timer 24 timer 9 timer 24 timer 2 timer IT at The Orbit The internet access is included in the leasing agreement at The Orbit but if you have special needs, you can choose from our additional services. Symbion IT has a qualified team of specialists who can help you through your IT-setup. Standard internet (included in the leasing agreement) You connect your equipment to our wall connection. You have a dynamic IP number and you are protected by Symbions Firewall. Of course you are at your own VLAN, which can t be used by others. You can also choose a permanent IP number and connect your own firewall. Hosting of server in our server room The Orbit has a modern server room with rack cabinets, which can be rented when needed. It is possible to rent 1/8 cabinet, 1/4 cabinet, 1/2 cabinet and an entire cabinet. Included in the server room at The Orbit: Access control UPS-power Emergency-power 23

Cooling system with redundancy Alarm system Furthermore you can buy a range of services VPN access for your VLAN at the office It means that you can continue working at home Counseling/consultancy about establishment of server, firewall and office IT Hosted small business server It means you don t have to invest in hardware yourself Service agreement for server, network and IT-equipment for your office Procurement and configurations of own server Wireless internet connections in The Orbit The Orbit Guest 2 The Orbit Guest 2-network gives you internet access in the conference rooms, meeting rooms and in the Atriumgårde/yards. It is for renters and guests in the house. Symbion IT You can choose to outsource all of your IT-operations to Symbion IT. Then you will not to worry about investments, server capacity, backup etc. You can also choose to carry/handle the actual operation of your servers. Network The entire network in Symbion is structured around a HP-platform which is cross linked with a 10 GB fiberoptic/cabling. Everything is doubled redundant. If a power supply is defect, if a cable error occurs or other unfortunate things happen, your company won t notice. Supervision/surveillance/monitoring The network will be watched 24/7. If any errors or problems occur, it will be alarmed to the surveillance system of Symbion IT. Logged and registered errors will be prioritized in order of how critical they are. Remediation begins after the Service Level Agreement (SLA). Help Desk If you have any problems or issues about Symbions setup/configurations and systems, please write to helpdesk@symbion.dk. To ease the process of correction, please have your room number ready. Symbion IT requests the necessary resources to solve the task. They will inform you about when the task will be done and whether it will be solved free of charges or not. Server room prices 24

Rack cabinets and units Professional solution: 1 rack cabinet 2.195 DKK 1/2 rack cabinet 1.395 DKK 1/4 rack cabinet 915 DKK Establishment of rack cabinet (1, 1/2, 1/4) 2.450 DKK For more information write to helpdesk@symbion.dk. Error Category 1. Critical error Network and cable installation 2. Minor critical errors Network and cable installation 3.Service desk for company equipment Meaning Description Time of reaction Time Remote On-site Errors that disconnect Network is not mon-fri 1 hour 2 hour several companies to accessible or 8-17 network or internet repetition of minor accessibility critical errors mon-fri 2 hour 4 hour 8-17 sat, son, 2 hour 4 hour holiday Operation disturbance/disorder or periodic error Errors on the company s computer or server Periodical errors on the network or failure on the internet Computer or server are not available or fails mon-fri 8-17 mon-fri 8-17 sat, son, holiday mon-fri 8-17 4 hour 9 hour 2 hour 24 hour 9 hour 24 hour 2 hour 25

A: Symbion Science Park Fruebjergvej 3 2 1 0 0 København Ø T.: +45 39 17 99 99 M : info@symbion.dk W: www.symbion.dk 26