9/11/2012. DISA Remote Monitoring Services - Agenda Lidt om DISA Markedet og vores kunder Remote Support - Hvordan? DISAs forretningsmodel for

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1 DISA Industries Remote Monitoring Services DISA Remote Monitoring Services - Agenda Lidt om DISA Markedet og vores kunder Remote Support - Hvordan? DISAs forretningsmodel for Remote Monitoring Services Kristian Lange Generel Product Manager Global Services 2 1

2 Company Structure 3 DISA Moulding facts & figures DISA is the world s leading supplier of complete foundry solutions founded in 1900 Turnover million EUR Approx. 735 employees worldwide DISA offices: 11 countries Production facilities in: 4 countries Represented in: 49 countries 4 2

3 DISA history DISA was established in Denmark DISA acquires BMD to include horizontal machines and mixers DISA New Generation vertical moulding machines introduced at GIFA. DISA merges with Wheelabrator DISA 231 sets record as the world s fastest moulding machine The first DISAMATIC vertical moulding machine (DMM) was sold. DISA acquires CORE compatences through joint venture with +GF+ DISA introduces first DISA MATCH machine DISA introduces DISA 130 medium capacity machine DISA introduces DISA MATCH large platform 5 DISA the Complete Foundry supplier Moulding machines Vertical lines Flask lines Match Plates Sand plant Mixers Sand Multi Controller Sand Plant Control Systems Filter division Filters for all applications Melting/Pouring Melting equipment Pouring solutions Core solutions Core shooters Complete core plants Sand / Casting Cooling Rotary cooling drums computer controlled Shot Blast solutions Hanger type Tumblast type 6 3

4 DISA references Large Foundry projects 400+ Moulding lines 1,500+ Sand plants & Mixer 650+ Core shooters 130+ TOPS service agreements DISA references 80 CIS North America Europe & Africa India & Middle East China & SE Asia 128 Japan 54 3 South America Australia & New Zealand DISAMATIC 76 DISA MATCH 8 4

5 A selection of our customers 9 Lower our customer s cost Our shared aim: To lower our customer s cost per part, either by reducing the cost of the process, and/or by improving the quality of the part so that it lasts longer. 10 5

6 Betingelser for at udbyde service Vores kunder er placeret i hele verden, hvilket gør onsite service relativ dyrt. Enten skal teknikere rejse eller der skal etableres mange lokale servicecentre. Vores kunders tab ved eventuelle tekniske problemer kan nemt blive meget dyrt. Det er derfor et oplagt behov for at udvikle services der på en kosteffektiv måde kan hjælpe kunderne med at vedligeholde deres produktionsudstyr for at forebygge uønskede stop samt at optimere produktionen 11 Remote Support Remote Monitoring Remote Diagnostic Running-in support 12 6

7 Remote Running-in Support DISA ingeniører og teknikere kan udnytte forbindelsen til at finde og rette fejl/børnesygdomme i maskinens sekvensprogram Primær værdi for kunden: Hurtig indkøring af nye maskiner Problem: Kunden forventer i forvejen en hurtig hjælp til løsning af problemer med nye maskiner. Denne support er ikke salgbar i bedste fald en kostbesparelse for DISA som leverandør 13 Remote Diagnostic Access DISA har i mange år tilbudt Remote Diagnostic Access. Kunder der abonnerede på denne service kunne ringe til vores servicecenter, som via modem kunne få adgang til maskinens indbyggede dianostiseringsværktøjer. Primær værdi for kunden: Hurtig hjælp til fejlsøgning ved problemer Problem: Kunderne har sjældent brug for denne service og glemmer måske at den eksisterer. De er derfor sjældent villige til at gentegne serviceaftaler. 14 7

8 Remote Monitoring Services - hvordan RMS PC Server in Disa Herlev Disamatic Service Center 15 Remote Monitoring Services DISA tilbyder nu Remote Monitoring Services Dataopsamling fra maskinen hver time i produktion Data overføres automatisk til DISA En erfaren tekniker analyserer maskinens formåen hver uge Hvis der er alvorlige problemer rapporteres de straks til kunden Kunden får i øvrigt en månedlig rapport med teknikerens analyser og anbefalinger. Primær værdi for kunden: Problemer kan opdages før de koster uønsket produktionsstop Mulige optimeringer identificeres hurtigt Kunden oplever at få værdi for pengene 16 8

9 Remote Monitoring Services Customer Testimonial Our production monitoring improved shortly after the RMS was installed on our DISA 2013 Mk5 and that resulted in increased manufacturing output. The RMS is also making our maintenance tasks considerably easier Mario Mauro, General Manager, Isando Foundry - South Africa A Plant of ZF Auto Industrial (Pty) Ltd. Since the installation of our DISA RMS we now have an inside-out view on all of our three DISA machines; this is contributing remarkably to increase the efficiency of our maintenance resulting in a more smooth daily production and with less unplanned downtime. Bernd H. Williams-Boock, CEO Ortrander Eisenhütte GmbH 17 Remote Monitoring Services Konklusion En service der stiller DISA tekniske assistance til rådighed for kunder på en kosteffektiv måde Kunder oplever forbedret produktionsresultat og forbedret vedligeholdelse 18 9