11. Appendices APPENDIX A: INVITATION TO KICK- OFF WORKSHOP:... 131 APPENDIX B: KICK- OFF WORKSHOP OVERVIEW:... 132 APPENDIX C: INTERVIEW GUIDES... 135 O INTERVIEW WITH T1 - SCHOOL TEACHER, TÅRNBY, 31-1- 2014... 136 O INTERVIEW WITH T2 - SCHOOL TEACHER, TÅRNBY, 4-2- 2014... 137 O INTERVIEW WITH T3 - SCHOOL TEACHER, TÅRNBY, 18-2- 2014... 138 O INTERVIEW WITH M1 - ASSISTANT HEAD TEACHER, TÅRNBY, 18-2- 2014... 139 O INTERVIEW WITH M2 - ASSISTANT HEAD TEACHER, TÅRNBY, 12-3- 2014... 140 APPENDIX D: MAPPING & TOUCHSTONE TOUR WITH T1-31.01.2014... 141 APPENDIX E: ADELE CLARKE SITUATIONAL MAPS... 143 APPENDIX F: ABBREVIATIONS & CUSTOMER JOURNEY MAP... 145 Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 130
Appendix A: Invitatin t Kick-ff Wrkshp: Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 131
Appendix B: Kick-ff Wrkshp Overview: Kick ff wrkshp versigt Facilitatr præsenter alle krt (navn, titel, rganisatin) Læg ud med et lille plæg dan en ramme fr samtalen, frstyr dem lidt, åbn hrisnten lidt. Se herefter hw t instruktin HUSK: Praktiske udfrdringer/hw t erfaringer er relevant at høre fra alle grupper OBS: frsøg så vidt muligt at få alle de frskelligartede erfaringer ligeværdigt på banen. Kvalificer gerne stikrdene nedenfr g frbered evt. et benspænd, sm kan spilles ind. Giv lv til en mere løs samtale: en gd snak, engagement. Frbered skåltale et punkt der har skabt begejstring i gruppen, nget gruppen ser særligt ptentiale i Tve g Mette lytter lidt g giver evt. lidt input til facilitatr Skriver/psamlers rlle: Refererer samtalen undervejs Husk at ntere pstadresser Overvej m du vil facilitere evt. videre prces fr gruppen Evt. faktatjek hvis der er behv fr det undervejs Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 132
Wrkshp Prcesknsulent Wrkshpleder: Tve Preisler Mderatr: Mette Hvid 1 Fremtidens sklehaver: Det kulinariske ptentiale - Sæsn - Mdenhed - Lkale afgrøder - Madmd - Friskhed - Jrd-til-brd 5 Susan (Madkulturen) - Hvem skal gøre det? - Hvrdan skal det fregå? - Pædaggisk tilgang - Hvad skal børnene have ud af det? - Målrettet: hvis det er det kulinariske ptentiale sklehaven skal løse, hvrdan skal det så tilrettelægges? 2 Fremtidens sklehaver: Det verraskende ptentiale - Hvrdan kan sklehaver bidrage til at løse samtidens udfrdringer? - Scialt udsatte? - Entrepreneurskab? - Lkalsamfundet? - Lkale fødevarer? 6 Mrten L (AAU/Madkulturen) - Udfra den viden/erfaringer vi har hvad trr vi på? - Brainstrm derudaf! - Skitser fem mdeller? - Hvad er udfrdringen i en bestemt skle/kmmune, hvrdan kan sklehaver bidrage til en løsning - Overraskende ptentialer - Visiner, ny bevægelse i Danmark - Need t have ikke bare nice t have 3 Fremtidens sklehaver: Det didaktiske ptentiale - Garden-based science curriculum - Undervisningsmateriale - På tværs af fag - Mange læringsstile 5 4 Fremtidens sklehaver: Ptentiale fr natur- g miljøfrståelse - Sæsner - Naturen sm et vilkår fr vres eksistens - Ufrudsigelighed g pmærksmhed 6 5 Fremtidens sklehaver: Læringsptentialet - Det sciale - Nye rller Rasmus (Madkulturen) - Tænk ikke kun på de mest plagte fag. Udfrdring: hvrdan kan haven inddrages i alle fag? - Vide eller plakatfrmidling - Sange/udklædninger/musik - Billedkunst, male mtiver - Til inspiratin: lærebøger fra USA Malene (Madkulturen) - Dagtilbud har fte udfrdringer med naturfrståelse g bevægelse - Mrten Krmann Nielsen - Tænk det ind i sklens/dagtilbuddets kerneydelser - Tænk sklen sm en del af lkalsamfundet Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 133
6 - Tværfaglighed 6 Fremtidens sklehaver: Ptentiale fr sundhedsfremme - Trivsel - Glæder - Flw - Det gde liv - Bevægelse - sundhedspædaggik 6 7 Fremtidens sklehaver: Realiseringsptentiale - implementering - kmmunen - lærerne/lederen - frivillige - frældrene - børnene 8 Fremtidens sklehaver: Ptentiale fr begejstring g bevægelsen - Hvrdan skaber vi ringe i vandet? - Hvrdan når vi en hel generatin - hvrdan bliver det et strukturelt tiltag på lige fd med en legeplads? Antal: 69 6 - Nye muligheder fr frældreinddragelse. - Samarbejde med lkale fødevareprducenter/-virksmheder - Fkus på de stedbundne ressurce: hvad kan man dyrke her? - - fremtidens flkeskle Lene (Madkulturen) - en anden frm fr bevægelse en bldspil g klassisk idræt - Lærernes trivsel? - Mulighed fr frdybelse - Hvrdan skal man skrue et prgram sammen, så det giver reelle effekter: hvilke kmpetencer, metder, mål, hvrdan kan vi måle på det? - Hvad kan sklehaver, sm ingen andre kan? Gry (Madkulturen) - Hvilke prblemer vil der være i at implementere? - Hvrdan skaber man begejstring mkring sklehavernes ptentiale - Hvrdan finansiering - Inddragelse af frivillige, interessenter. Rikke (Madkulturen) - Ikke finde 10 eksperter, men 10 persner sm I vil engagere - Hvad kan du knkret gøre? - Hvrdan taler vi sklehaver frem? - Benspænd: Hvrdan når vi alle 98 kmmuner gså dem der ikke i første mgang ser sig selv i det? - Vi har t ministres pmærksmhed, hvrdan udnytter vi det mment? - Hvad vil du gøre bagefter?. Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 134
Appendix C: Interview Guides Text shwn as instructin t the interviewee at the start f each interview: Sme infrmatin n us and hw the data cllected will be used: The data cllectin is fr ur Masters Thesis final assignment. We are interested in lking int the cmmunicatin between the Wrking Grup in Tårnby and the ptential implementers/users f schl gardens. Explain wh the wrking grup is t T1? The participants will remain annymus in the assignment. Can we mentin the name f the schl? We wuld like t recrd the interview t ensure accuracy f data. There are n wrng answers, it is the interviewees pint f view and experiences we are interested in. Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 135
Interview with T1 - Schl Teacher, Tårnby, 31-1-2014 Research Questins Interview questins Prmpts 1. Backgrund infrmatin What subjects d yu teach? D yu use schl 2. Hw des Tårnby Cuncil cmmunicate their schl garden strategy t public schls in the area? 3. Hw d the public schls makesense f what the cuncils cmmunicate? 4. Wh are the actrs that supprt the schls in Tårnby in the implementatin f schl gardens? 5. Hw d these actrs supprt the schls? 6. Wh are the actrs/ partners wh the schl cperate with, and cmmunicate their wrk t? 7. What are the challenges and pprtunities t implementatin f schl gardens in Tårnby? 8. The future perspectives fr Tårnby and their schl? gardens in yur teaching? Have yu heard abut Haver til Maver Krgerup? D yu cmmunicate with Haver til Maver in Krgerup? Hw did yu hear abut them? Have yu heard abut Haver til Maver Tårnby / the wrking grup? D yu cmmunicate with Haver til Maver in Tårnby/ wrking grup? Hw did yu hear abut them? What infrmatin have yu received abut Haver til Maver in Tårnby? Hw have they cmmunicated this infrmatin t yu? Wh is behind the varius cmmunicatins? What d yu think f this cmmunicatin? Wh has acted upn it? What made yu/them act upn it? Hw have yu/they acted upn the cmmunicatin? Which types f cmmunicatin are yu mst likely t act upn? D yu knw what supprt the wrking grup can prvide t yur schl in the event f starting up a schl garden? Have they/yu made use f this? D yu knw what ther actrs are used t enhance this supprt and hw? What d yu see as the pprtunities and limitatins f the wrking grup fr yur schl? (If yu have had) intentins t wrk with SG then hw have yu cmmunicated this ut t thers? Wh/What? Hw was this infrmatin received and by whm? Have yu heard abut ther schls in Tårnby wrking with schl gardens? Have yu been in cntact with them? What challenges d yu see in the implementatin f Haver til Maver in schls in Tårnby? What pprtunities d yu see in the implementatin f Haver til Maver in schls in Tårnby? What is the visin fr the future f Haver til Maver in yur schl & Tårnby? Can the schl refrm pen up fr the pssibility f implementing wrking with schl gardens? Hw? 9. Any ther cmments? D yu have anything else t add? Subjects taught Wh else uses it? Brchure Different Channels - wrd f muth, internet, netwrk grups Actrs Nature schl, wrking grup, gardener Brchure Other methds Actrs Different Channels/ medium Using netwrk t help schls WG, gardener, NS Knwledge fr pssibilities f help and supprt. Use f lg/ brand, brchure Parents, ther schls, children, management, clleagues Skills, knwledge, time, Tårnby Citizens Interviewees experience Success criteria nr. f schls. Schl refrm. Subjects-curriculum Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 136
Interview with T2 - Schl Teacher, Tårnby, 4-2-2014 Research Questins Interview questins Prmpts 1. Backgrund infrmatin What is yur jb functin and what subjects d yu teach? Hw d yu use SG in yur teaching? Subjects taught Where is SG placed? Hw did the Haver til Maver prject/cperatin start in yur schl? Actrs Wh else uses it? 2. Hw des Tårnby Cuncil cmmunicate their schl garden strategy t public schls in the area? 3. Hw d the public schls makesense f what the cuncils cmmunicate? 4. Wh are the internal actrs that supprt the schls in Tårnby in the implementatin f schl gardens? 5. Hw d these actrs supprt the schls? 6. Wh are the actrs/ partners that supprt the schls in Tårnby in the implementatin f schl gardens Wh initiated it? Did they knw abut Haver til Maver befrehand? What is her rle in the prject? Hw many classes are wrking n the prject? Which age grup? Can yu describe a typical day wrking n the prject? Did yu/ the schl knw abut the wrking grup befrehand? What infrmatin has yur Haver til Maver prject received frm the wrking grup? Hw have they cmmunicated infrmatin t yu? Wh is behind the varius cmmunicatins? What d yu think f this cmmunicatin? Wh has acted upn it? What made yu/schl act upn it? Hw have yu/schl acted upn the cmmunicatin? Which types f cmmunicatin are yu/schl mst likely t act upn? D yu knw what supprt the wrking grup can prvide t yur schl? What ther actrs are used t enhance this supprt and hw? What d yu see as the pprtunities and limitatins f the wrking grup fr yur schl? D yu cmmunicate with Haver til Maver in Krgerup? What is Haver til Mavers rle in the Tårnby prject? Hw have they cmmunicated their wrk ut t thers? 7. What are the challenges and pprtunities t implementatin What challenges d yu see in the implementatin f Haver til Maver in schls in Tårnby? f schl gardens in Tårnby? What pprtunities d yu see in the implementatin f Haver til Maver in schls in Tårnby? 8. The future perspectives fr What is the visin fr the future f Haver til Maver in Tårnby yur schl & Tårnby? Have yu stated t think abut integrating schl refrm int yur wrk in schl gardens? Hw? 9. Any ther cmments? D yu have anything else t add? Krgerup, Tårnby Brchure Different Channels /medium wrd f muth, internet, netwrk grups Actrs - Nature schl, wrking grup, gardener Brchure Other methds Actrs Different Channels/medium Using netwrk t help schls WG, gardener, Nature Schl Knwledge f pssibilities fr help and supprt Use f lg/ brand, brchure Parents, ther schls, children, management, clleagues Skills, knwledge, time, Tårnby Citizens Interviewees experience Success criteria nr. f schls. Schl refrm. Subjects - curriculum. Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 137
Interview with T3 - Schl Teacher, Tårnby, 18-2-2014 Research Questins Interview questins Prmpts 1. Backgrund infrmatin What is yur jb functin and what subjects d yu teach? Hw d yu use SG in yur teaching? Subjects taught Where is SG placed? Hw did the Haver til Maver prject/cperatin start in yur schl? Actrs Wh else uses it? 2. Hw des Tårnby Cuncil cmmunicate their schl garden strategy t public schls in the area? 3. Hw d the public schls makesense f what the cuncils cmmunicate? 4. Wh are the internal actrs that supprt the schls in Tårnby in the implementatin f schl gardens? 5. Hw d these actrs supprt the schls 6. Wh are the actrs/ partners that supprt the schls in Tårnby in the implementatin f schl gardens Wh initiated it? Did they knw abut Haver til Maver befrehand? What is yur rle in the prject? Hw many classes are wrking n the prject? Which age grup? Can yu describe a typical day wrking n the prject? What infrmatin have yu received bth infrmally and frmally abut the Haver til Maver prject in Tårnby? Did yu/ the schl knw abut the wrking grup befrehand? What infrmatin has yur Haver til Maver prject received frm the wrking grup? Hw has this infrmatin been cmmunicated t yu? Wh is behind the varius cmmunicatins? What d yu think f this cmmunicatin? Wh has acted upn it? What made yu/schl act upn it? Hw have yu/schl acted upn the cmmunicatin? In which frums d yu attend bth infrmal and frmal where cmmunicatin exchange ccurs? Frm all f the abve, which types f cmmunicatin are yu/schl mst likely t act upn? D yu knw what supprt the wrking grup can prvide t yur schl? What ther actrs are used t enhance this supprt and hw? What d yu see as the pprtunities and limitatins f the wrking grup fr yur schl? D yu cmmunicate with Haver til Maver in Krgerup? What is Haver til Mavers rle in the Tårnby prject? Hw have they cmmunicated their wrk ut t thers? 7. What are the challenges and pprtunities t implementatin f What challenges d yu see in the implementatin f Haver til Maver in schls in Tårnby? schl gardens in Tårnby? What pprtunities d yu see in the implementatin f Haver til Maver in schls in Tårnby? 8. The future perspectives fr Tårnby What is the visin fr the future f Haver til Maver in yur schl & Tårnby? Have yu stated t think abut integrating schl refrm int yur wrk in schl gardens? Hw? 9. Any ther cmments? D yu have anything else t add? Krgerup, Tårnby What they d, wh they talk t etc Brchure Different Channels /medium wrd f muth, internet, netwrk grups Actrs - Nature schl, wrking grup, gardener Brchure Other methds Actrs Different Channels/medium e.g science grup meet. Using netwrk t help schls WG, gardener, Nature Schl Knwledge f pssibilities fr help and supprt Use f lg/ brand, brchure Parents, ther schls, children, management, clleagues Skills, knwledge, time, Tårnby Citizens Interviewees experience Success criteria nr. f schls. Schl refrm. Subjects - curriculum. Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 138
Interview with M1 - Assistant Head Teacher, Tårnby, 18-2-2014 1. Hw des Tårnby Cuncil cmmunicate their schl garden strategy t public schls in the area? 2. Hw d the public schls makesense f what the cuncils cmmunicate? 3. Wh are the internal actrs that supprt the schls in Tårnby in the implementatin f schl gardens? 4. Hw d these actrs supprt the schls 5. Wh are the actrs/ partners that supprt the schls in Tårnby in the implementatin f schl gardens 6. What are the challenges and pprtunities t implementatin f schl gardens in Tårnby? What infrmatin have yu received bth infrmally and frmally abut the Haver til Maver prject in Tårnby? Did yu/ the schl knw abut the wrking grup befrehand? What infrmatin has yur Haver til Maver prject received frm the wrking grup? Hw has this infrmatin been cmmunicated t yu? Wh is behind the varius cmmunicatins? What d yu think f this cmmunicatin? Wh has acted upn it? What made yu/schl act upn it? Hw have yu/schl acted upn the cmmunicatin? In which frums d yu attend bth infrmal and frmal where cmmunicatin exchange ccurs? Frm all f the abve, which types f cmmunicatin are yu/schl mst likely t act upn? D yu knw what supprt the wrking grup can prvide t yur schl? What ther actrs are used t enhance this supprt and hw? What d yu see as the pprtunities and limitatins f the wrking grup fr yur schl? D yu cmmunicate with Haver til Maver in Krgerup? What is Haver til Mavers rle in the Tårnby prject? Hw have they cmmunicated their wrk ut t thers? What challenges d yu see in the implementatin f Haver til Maver in schls in Tårnby? What pprtunities d yu see in the implementatin f Haver til Maver in schls in Tårnby? 7. The future perspectives fr Tårnby What is the visin fr the future f Haver til Maver in yur schl & Tårnby? Have yu stated t think abut integrating schl refrm int yur wrk in schl gardens? Hw? 8. Any ther cmments? D yu have anything else t add? Brchure Different Channels /medium wrd f muth, internet, netwrk grups Actrs - Nature schl, wrking grup, gardener Brchure Other methds Actrs Different Channels/medium e.g science grup meet. Using netwrk t help schls WG, gardener, Nature Schl Knwledge f pssibilities fr help and supprt Use f lg/ brand, brchure Parents, ther schls, children, management, clleagues Skills, knwledge, time, Tårnby Citizens Interviewees experience Success criteria nr. f schls. Schl refrm. Subjects - curriculum. Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 139
Interview with M2 - Assistant Head Teacher, Tårnby, 12-3-2014 Research Questins Interview questins Prmpts 1. Backgrund infrmatin Tell us abut yur jb functin? 2. Hw des Tårnby Cuncil cmmunicate their schl garden strategy t public schls in the area? 3. Hw d the public schls makesense f what the cuncils cmmunicate? 4. Wh are the internal actrs that supprt the schls in Tårnby in the implementatin f schl gardens? 5. Hw d these actrs supprt the schls? 6. Wh are the external actrs/ partners that supprt the schls in Tårnby in the implementatin f schl gardens 7. What are the challenges and pprtunities t implementatin f schl gardens in Tårnby? Culd yu talk a bit abut hw yu see/ yur pinin f schl gardens? What d yu knw abut Haver til Maver Krgerup? What d yu knw abut the Haver til Maver prject in Tårnby? Hw did yu hear abut the abve? Have yu been in cntact with any f the abve? Hw? What infrmatin have yu received bth infrmally and frmally abut Haver til Maver in Tårnby? Hw has it been cmmunicated t yu? Wh is behind the varius cmmunicatins? Hw has this infrmatin been received at yur schl? Wh has acted upn it? What made them act upn it? Hw have they acted upn the cmmunicatin & what did they d? In which frums d yu attend bth infrmal and frmal where cmmunicatin exchange ccurs? Frm all f the abve, which types f cmmunicatin are yu/schl mst likely t act upn? What d yu knw abut the wrking grup? The supprt ffered t yur schl in the event f starting up a schl garden? D yu knw what ther actrs are used t enhance this supprt and hw? What d yu see as the pprtunities and limitatins f the wrking grup fr yur schl? What d yu knw abut ther schls in Tårnby wrking with schl gardens? Have yu/ the schl been in cntact with them? What challenges d yu see in the implementatin f Haver til Maver in schls in Tårnby? What pprtunities d yu see in the implementatin f Haver til Maver in schls in Tårnby? 8. The future perspectives fr Tårnby and their schl? What is the visin fr the future f Haver til Maver in yur schl & Tårnby? Can the schl refrm pen up fr the pssibility f implementing wrking with schl gardens? Hw? 9. D yu have anything else t ad? Brchure Different Channels - wrd f muth, internet, netwrk grups Actrs Brchure Other methds Actrs Different Channels Was the inf sufficient in rder t decide what t d with it? What else culd have been dne? Using netwrk t help schls Use f lg/ brand, brchure Parents, ther schls, children, management, clleagues Skills, knwledge, time, Tårnby Citizens Why d they nt wrk with SG? Why did teachers nt shw an interest? What wuld it take t get them invlved? Success criteria nr. f schls. Schl refrm. Subjects. Resurces time, finances, skills Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 140
Appendix D: Mapping & Tuchstne Tur with T1-31.01.2014 Mapping, being shwn arund the schl by the teacher made it difficult t bserve when and hw the teacher actually interacts with peple. We walked arund and were shwn the pssible places fr interactin and cmmunicatin. On this jurney we were lking fr bth ways in which infrmatin is cmmunicated, these can be bth virtual e.g. by email and persnal e.g. areas where the teachers meet and talk with varius actrs. It can als be individual cmmunicatin and infrmatin that is spread n a mre wide scale basis e.g. shared infrmatin platfrms like ntice bards. Hw did it feel when walking int teachers cmmn rm, walking rund the schl? The cmmn rm: Nisy, it was the lunch break, s cmmn rm was full f teachers. Lts f infrmatin in varius frms psters, flyers, leaflets and brchures. First impressin is that it is pretty verwhelming and much t take in at nce. Schl has just been painted s nt allwed t hang just anything up n the walls. She wuld like t have a wire hanging frm the ceiling s she can have exhibitins f the children s wrk hanging up. Furniture and equipment e.g. in the labratry is really ld. She uses the science rm but nt all teachers actually use this rm, even thugh it is new and rganised. Als nt all teachers use all rms in the schl generally, depends n the subjects that they teach. The atmsphere was very different frm crridr t crridr. Sme were very white and bare and sme had exhibitins f the children s wrk hanging n them. In her wn classrm, ther teachers als use it and hang stuff up. This created a lt f nise fr the class teacher because the pictures were hung really messy and it interrupted her thughts a lt. Sme things made sense t her e.g. maths exhibitin but culd create nise fr ther teachers, s it is very subjective hw cmmunicatin will be received. What is a schl garden? Discussed this with the teacher. She had plants in the windws, and this can be a way t start a schl garden. Shuld give peple inspiratin f different ways t start up a schl garden prject. Des nt have t be big t aid learning. The vegetable bxes utside were in a crner f the schl playgrund, can be brken if the plants are t small. S the plants have t be a certain size befre ging utside t avid they get brken. There was lavender in the bxes that Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 141
she is nt allwed t mve, s it is difficult t plant in rws. There were benches in the crner as well and she said this culd be a gd utdr classrm. Quite a small area s limited as t what can be dne. There was the pssibility t start a garden in the Family huse acrss the rad but it was t late fr her by the time she heard abut it. Have a media rm, where the children can make vides etc. in relatin t their classes and subjects. Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 142
Appendix E: Adele Clarke Situatinal Maps (Clarke 2005, p.88) Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 143
(Clarke 2005, p.90) Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 144
Appendix F: Abbreviatins & Custmer Jurney Map Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 145
Integrated Fd Studies, June 2014, Semester 3-4. Ida Trsthlm Frederiksen 20121143, Elaine Jessen-Klixbüll 20122508 146