Relationer xrm både en applikation og en ramme for hurtig udvikling af løsninger til strukturet relationshåndtering og understøttelse af forretningsprocesser Susanne Christoph, salgschef & Henrik Ditlevsen, Technical Advisor, Dynamics Microsoft Danmark One Step Ahead Den 15. og 16. marts 2010 Hotel Svendborg
Microsofts LOB applikationstrategi
Microsofts Vision for Dynamics
Fuld suite af CRM funktionalitet - og mere til
Bridging The Gap Forretningsmål Øge forandringshastigheden Skabe innovation Udnytte muligheder Forbedre produktivitet Spare penge Hurtig udvikling af forretningsløsninger med xrm IT afdelingens begrænsninger Begrænset budget & ressourcer Lange udviklingstider Legacy løsninger
Spørgsmål Efterspørger forretningen løsninger hurtigere end IT kan nå at levere? 1. Aldrig 2. Til tider 3. Altid 6
Skifte fra CRM til xrm Anvendes af Styrer Automatiserer Rapporter Leverer C = Customer CRM Marketing, Salg og kunde service teams Kunderelationer Marketing, Salg og Service forretnings processer Kunde -interaktioner, - aktiviteter, -opgaver og 360 historie Kunde centreret analyser x = Hvilken som helst relationship xrm Hvilket som helst team Hvilken som helst Relationship (mennesker, steder, ting) Hvilken som helst relevant forretnings proces Interaktioner, aktiviteter, opgaver og 360 historie på hvad som helst Analyser på hvad som helst
Én ramme mange mulige løsninger Customer Vendor Asset Employee Program Supplier Property Recruit Project Grant Contractor Fleet Resource Product Licensing Partner Contract Lifecycle Task / Activity Legislation xrm Application Framework Shared Resources & Shared Environment
Kombineret styrke af xrm og SharePoint Business Process Automation Collaboration
Microsoft Dynamics CRM: A Global Customer Base Financial Services Professional Services Manufacturing Public Sector Retail & Hospitality Health & Life Sciences Travel & Entertainment
Dynamics CRM at a Glance Microsofts strategiske løsning til CRM Over 20,000 kunder fra små til enterprise Over 1,000,000 brugere i mere end 80 lande Multi-language med 25 sproglag Fuld CRM suite af marketing, salg og service Native Office oplevelse sidder inde i outlook Advanceret Web services/soa platform og arkitektur Globalt netværk af software og service partnere
xrm Benchmarks to 50K Concurrent Users 50,000 users running on one tenant; multi-tenant infrastructure and SQL Server 2008 drives higher loads 50,000 users running on one tenant; multi-tenant infrastructure and SQL Server 2008 drives higher loads $35K server hardware; 80% less than Oracle Siebel latest benchmark $35K server hardware; 80% less than Oracle Siebel latest benchmark Average 0.12 second response time across 2.4M web requests / hour Average 0.12 second response time across 2.4M web requests / hour Up to 30% less power consumed with Intel Xeon (Nehalem) processor architecture Up to 30% less power consumed with Intel Xeon (Nehalem) processor architecture
Putting xrm to the Test 3 months $50,000 2 weeks Free
CAPTRUST automatiserer workflow med xrm 20 Applications Built With xrm - Portfolio management - Billing systems. - Vendor management - Investment research - Revenue-projection tools. - Online fiduciary management and more CAPTRUST estimates that it saved the equivalent of 24 full-time administrative employees each year by automating workflows through xrm. Patricia Picquet Managing Director xrm lets us get new ideas to market quickly.
ING sparer tid på applikationsudviklingen Corporate Presentation Real Estate Development Real Estate Investment Real Estate Finance Vendor (2,500+ users) More in the plan We were finished building our Real Estate Development application in only 3 weeks!
Danske virksomheder på CRM/xRM
xrm Within Microsoft 100+ xrm Applications in Microsoft Citizen Project (500+) Partner Recruitment (500+) Partner (800+) Windows Azure Beta Program Unified Event @Mobile for Mobile Operator New Hire Shared Source Initiative Analyst/Media Relationships Bug Tracking Product Development Lifecycle
Demonstration Henrik Ditlevsen Partner Technical Advisor Dynamics CRM