Virk.dk A one-stop-shop for businesses Peter Bay Kirkegaard, pbk@eogs.dk Special Advisor Danish Commerce and Companies Agency
Agenda Background Status Future 16-10-2007 2
Virk.dk 16-10-2007 3
Vision Political vision: Reduce the administrative burdens by 25 pct. in 2010 Virk.dk promotes this by: Being the main public channel of communication vis-àvis the business community Ensuring that all government forms can by found at a single point of entry Providing digital solutions developed with end users in mind Re-using data already in public registers. 16-10-2007 4
Virk.dk until now Project competition launched 2001 September 2003: Virk.dk opened August 2004: Change of platform May 2005: PPP in turmoil March 2007: Capgemini chosen as new operator 2000: The idea of a one-stop-shop conceived May 2002: Winner is chosen and development starts Spring 2004: Evaluation November 2004: New organizational setup 2006: New tender of Virk.dk 16-10-2007 5
Agenda Background Status Future 16-10-2007 6
User statistics mid 2007: Government 85 pct. of all filing to government can be done digitally. 34 pct. of all filing can be carried out directly on Virk.dk (70 pct. Ministry of Taxation) 1.200 forms can be found on Virk.dk 16-10-2007 7
User statistics - Registered businesses: 35.000 30.000 25.000 20.000 15.000 10.000 5.000 - okt-05 dec-05 feb-06 apr-06 jun-06 aug-06 okt-06 dec-06 feb-07 apr-07 jun-07 aug-07 16-10-2007 8
User statistics number of users: 300.000 250.000 200.000 150.000 100.000 50.000 - okt-05 dec-05 feb-06 apr-06 jun-06 aug-06 okt-06 dec-06 feb-07 apr-07 jun-07 aug-07 16-10-2007 9
60.000 50.000 40.000 30.000 20.000 10.000 0 User statistics - Total transactions: okt-05 dec-05 feb-06 apr-06 jun-06 aug-06 okt-06 dec-06 feb-07 apr-07 jun-07 aug-07 16-10-2007 10
Most popular solutions Compensation for sickness benefit 20.000 25.000 transactions pr. Month Main incentives: Digital solution has fewer information obligations and solution is only found on Virk.dk Filing of business information (limited liability companies) 7.500 10.000 transactions pr. month 70-80 pct. of all filings are done digitally Main incentives: easy to use and on the spot registration Vehicle inspection and re-inspection 1.500 3.000 transactions pr. Month Main incentive: Filing can only be done digitally on Virk.dk 16-10-2007 11
Agenda Background Status Future 16-10-2007 12
Political targets for digitalisation Strategy for Denmark in the Global Economy, April 2006: By 2012 all B2G communication must be conducted digitally Strategy for digitalization of the public sector 2007-10, June 2007 By end of 2008 businesses can access all public filings as single sign-on solutions on Virk.dk using their digital signature 16-10-2007 13
Future challenges of Virk.dk Launching a new version of Virk.dk January 2008: Focuses mainly on filings less on information Glass plate portal all solutions are hosted by the responsible ministry Joint integration guide with new citizen-portal, borger.dk 16-10-2007 14
Future challenges of Virk.dk Establishing My Page on Virk.dk from 2008-2010: Personal entry to all relevant government reporting. Access to completed, current and future filings Overview of data delivered to the public authorities 16-10-2007 15
Static personalization all users sees their own data but in the same way 16-10-2007 16
Dynamic personalization all users see their own data in whatever way they like 16-10-2007 17
Future challenges of Virk.dk Ensuring more users: All government business solutions available at Virk.dk by end of 2008 with single-sign on and digital signature Promoting smart digitalisation: process reengineering, re-use of data, mandatory use of digital solutions etc. 16-10-2007 18
FORMEL PROCES CONTACT POINTS ACTUAL PROCESs PROCESS AS EXPERIENCED A BETTER PROCESS An example of process re-engineering and re-use of data Kursuskataloger Tilmelding tilkursus Modtager 3 blanketterfra BEFORE DURING AFTER Ønske ommedarbejder- samtaler Online (CPR-nr) via Økonomiafd Online Online udd.sted tilansøgningom udfylderog x Medarb. VEUgodtgerblanket, dersendes tiludd.sted Blanket udfyldesaf pers.medar b(tilakasseeller AF) Blanketter sendes Godk. eller afslagpå ansøgning omveugodtg. Godtgørels eindsættes på mellemregni ngskonto (CPR-nr) Godtgørels underskriv- via eindsættes Økonomiafd på mellemregni ngskonto AMUudd. Tilmelding tilkursus Modtager 3 blanketterfra udd.sted tilansøgningom udfylderog x Medarb. opsøges og vejledesi forb. udfyldning afblanket med Medarb. Blanket sendestil AF/A-kasse Kopi forside sendestil Økonomiafdaf VEUgodtgerblanket, dersendes tiludd.sted Blanket udfyldesaf pers.medar b(tilakasseeller AF) Godk. eller afslagpå ansøgning omveugodtg. Godtgørelse indsættespå mellemregningskonto (CPR-nr) Økonomiafd via Evt. opfølgning ved udeblivelse afrefusion Godtgørelse indsættespå mellemregningskonto (CPR-nr) Økonomiafd via underskriv- den Deterikke Generelt: proces værste udfyldterygerde ikkeerkorrekt Hvisskemaer Derermeget tilbage medarbejderne skalsvarepå tager, Hvorlangtiddet vejledningsmængden afhængeraf sjældent, Detskernu dethænder men de Hvorforskal meget? erbare udfyldeså dagpengeskemaer) kompliceret, Vedandreudd. opskoling efterspilletmere (udf. fxved af er kursusdet 16-10-2007 19
A simpler way Modtager anmodning godkendelse om What the business has to data af Signering af blanket do Servicelayer Databases Opslag sker via ny tværgående ITløsning, som giver adgang til databaser med data om den specifikke virksomhed løsningen giver mulighed for gevinster med data-mining! CPR CVR eindkomst SDP løsning 16-10-2007 20